On Dec 22, my Pacifica didn't start. Bought Oct 24, only has slightly over 1,000 miles on it. I like to get any tips on the process of getting it repaired.
Driver screen power gauge stays at "off", though ignition light is in "Run", entertainment panel starts up normally, sliding doors can open/close.
Driver screen intermittently shows Acc/Ignition is still on, and the ding ding sound goes on constantly.
Check engine light icon is always on, battery icon comes up red, then goes away.
If gear selector shifted to D, the D icon is blinking until it is shifted back to P. Pressing brake pedal and pressing Start/stop doesn't do anything further. Car does not make characteristic faint "whine" like sound when the electrical system starts. Car can be shutdown. I think I hear click-click-click sounds when pressing start while holding brake pedal
(User's guide says there is a contactor that engages when the start button is pressed, i.e. the 12V battery needs enough power to get the HV sub-system started)
Checked the driver panel displays. Clearly gas engine isn't started. 12V Battery voltage is 11.7V - on the low side of the scale.
No stored message.
Plug in an OBD-II scanner. No codes, engine not running, but it does show the same battery voltage.
Plug in 110V charging cable. Two side LEDs flashing on the dash (User's guide says that is a charging system error), driver screen shows "Service High Voltage System". (Car was previously charged overnight and at 100% at time of this issue)
Using Uconnect remote app on phone, current status can be updated (still shows all vehicle systems good), but the range left is blank. (100% charge and gas fuel levels are accurate). Car cannot be remote started. Driver panel shows, "remote start has been disabled".
Best guess so far as to what is wrong
Probably some issue with the high voltage system.
Possibly 12V battery is low, but should not be too low to have started the HV system
A bit surprised the car screens did not show something more informative, like, "contact service"
What I have done so far?
Found out Chrysler Mopar has free towing to nearest dealer, or if another is chosen, but more than 10 miles away from nearest, a charge may apply.
Called three of the nearest dealers. Issue is Dec 22 is the Saturday before the Christmas Eve and Christmas Day.
First dealer told me well, they are closed Sunday till Tuesday, and there is only one technician in on Saturday and they already have several Pacifica Hybrids waiting for attention.
Seconder dealer said they can't take walk-ins.
Third dealer said they are backed-up, may be two weeks till the car gets looked at, how about trying another dealer (even further away), or AAA in case it's a dead battery?
I don't have AAA but I have roadside assistance from my insurance. I call them to ask for a jump start. Figure it won't hurt.
90 minutes later, jump start guy arrives, but as I expected, jump start fails.
A person suggested disconnecting the 12V battery, waiting 5 minutes, then reconnecting. I looked at the user's guide and couldn't figure how to do so - the remote terminals are clearly shown, the fuses are shown, but the user's guide doesn't point to where the disconnection would have to be done. I decided not to go mucking around further. Plus, there was the holidays, might as well enjoy that time of the year!
The reason I called the three nearest dealers is I wanted to get a gauge how busy they would be if I were to bring it in, as I don't want to wait unnecessarily. At least the Pacifica didn't start while parked in the garage at home, and I have another car, so I ended up, not as pleasant but do-able, using the other car over the long holiday weekend.
The jump start guy was a lot more emphatic on Saturday, he said I should have been pushy with the dealer, like, "I need this serviced now, so what there is a holiday, I need the car for work!" I figured, it is the holidays, it's more challenging getting stuff done, and I don't want to get into a temper or all just before the holidays when I know folks are short-staffed.
Now the holidays are over, I'm setting up myself to call Mopar roadside assistance Dec 26 morning to get the car towed to a dealer (probably the first dealer, because I prefer them on all the three), and will see what their service department can do.
- Is there anything else I should do?
- Any similar threads showing an issue or experience like this? (I found some, it seems some had an inverter replaced)
- Should I be extra concerned about how the car is towed or would Chrysler roadside assistance do the right thing? I hope it gets on a flat-bed truck, not towed by the wheels.
- Is there anything I should take out of the vehicle?
- About how long do you think it would take to get fixed? I was hearing possibly 2-3 weeks!
- Is it normal for the dealer to provide a loaner vehicle, if it's going to take more than a day to fix, or it's more of a "it depends" or "it depends how much you ask?"
In 20 over years of driving, including rental cars, this is the first time I've had a car not start, that was not due to a dead 12V battery. I of course know it could happen, but practically speaking have been fortunate. Very much hoping this is just a rare event with the Pacifica. We like the car very much, but we need it to be working!