Multiple Big Issues
I bought my 2018 Pacifica Limited this past summer and immediately had issues. My husband and I have owned 2 Durangos and 3 Rams over the last 10 years and we have loved them all. We almost never had any issues out of any of them. We have 5 kids and I decided that maybe a minivan would be a good idea for us. Of course with our positive experiences with our Dodge vehicles, I didn’t think twice about purchasing the Pacifica which is definitely the nicest minivan on the market. Boy, am I regretting that decision! The van has had a list of issues that to this day still haven’t all gone away despite multiple service attempts. The doors randomly open and close. The back seats randomly fold up and down (while the car is in motion). The buttons to operate the doors don’t always work, the forward collision warning doesn’t seem to work, the Uconnect system is a disaster, sometimes it works, other times it’s a black screen and none of the buttons on the console work. Sometimes the screen gets stuck on the camera mode and we get to watch the road go by on the screen, which would be kind of entertaining, except nothing else on the console works at that point. These uconnect features are annoying when you want to change the temperature inside the car or the volume of the radio, or when your child wants a movie to play on the rear screens (which don’t work during the times when everything is frozen). The biggest problems I have though are the car STALLING and the transmission not always engaging in the right gear. Sometimes, when I put the car in drive, it moves backwards, and sometimes when I put the car in reverse, it goes forward. I’m nervous every time that I need to pull out of a parking spot...but not nearly as nervous as I get when I am slowing down to merge into traffic at a yield sign or just simply making a turn onto another road without coming to a complete stop. That’s when the car sometimes STALLS. Sometimes it sputters and catches itself and will keep going, and sometimes I have to pull over and put it in park and restart it. This is a problem that is going to cause an accident. The car has been at the dealership 3 different times to fix all of these issues. Every time it’s gone in, they’ve kept it for awhile, but it always comes back with problems. I was advised by my service advisor to call customer care. That got me absolutely nowhere...they said because the dealership can’t replicate the problem, they can’t attempt a repair, and therefore none of the times it has been in the shop count towards the number of times it has to go in for repair before they will actually do something to get me out of this van. What am I supposed to do, wait until someone crashes into us because my van stalled and someone is hurt? It’s not like I can just go trade it in, the negative equity in this thing would be insane. Besides that, this van shouldn’t be on the road. I don’t want to just trade it in so it becomes some other family’s problem. It’s dangerous. I’m at a loss on what I’m supposed to do. The sad thing is, we loved our Dodge vehicles, but this is making us never want to deal with the company again.