Software update on rough shifting coming??? - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 13 (permalink) Old 01-28-2019, 06:06 AM Thread Starter
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Software update on rough shifting coming???

Was wondering if anyone knows when a software update on the slower speed shifting is coming or in the works? Honda was able to do it-waiting patiently for Chrysler to do the same. Tired of the jerky transmission around town. Resetting adaptations did not hold but it seems this is the solution if it holds!! Waiting for that smooth ride then it will be the best vehicle ever!!! Until then...(2019 Pacifica L)
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post #2 of 13 (permalink) Old 01-28-2019, 08:40 AM
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Software update on rough shifting coming???

What year is your vehicle? Build date?
My 2018 model has no such issues.

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post #3 of 13 (permalink) Old 01-28-2019, 10:20 AM
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If you have a 2019 Pacifica L, I believe your problem is not common to such a new vehicle. I would not expect a wide issue software update to solve it. My 2018 has no transmission problems. You need to press your dealer on this, and maybe @ChryslerCares can get involved.
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post #4 of 13 (permalink) Old 01-28-2019, 06:11 PM Thread Starter
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Well this is crazy because I was told by the dealer this is how it behaves. I have been there 5 times now and I have already had a case open with customer cares and they did nothing but get in touch with the dealer. I am afraid I have a lemon and will have to persue this in a different way now. Thanks for all your responses.
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post #5 of 13 (permalink) Old 01-28-2019, 07:34 PM
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Well this is crazy because I was told by the dealer this is how it behaves. I have been there 5 times now and I have already had a case open with customer cares and they did nothing but get in touch with the dealer. I am afraid I have a lemon and will have to persue this in a different way now. Thanks for all your responses.
I'm prettty sure gas Pacificas have the same 9 speed transmission. Here's a link that you can print and take in to see if it helps.
https://www.pacificaforums.com/forum/538613-post71.html
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post #6 of 13 (permalink) Old 01-28-2019, 09:12 PM
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Originally Posted by Laura View Post
Well this is crazy because I was told by the dealer this is how it behaves. I have been there 5 times now and I have already had a case open with customer cares and they did nothing but get in touch with the dealer. I am afraid I have a lemon and will have to persue this in a different way now. Thanks for all your responses.
You brought it to the dealer 5 times for jerky transmission? Each time they've told you that's how it behaves? Can you recreate the jerkiness? Can you video record it happening? If so then post it and send us the link.
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post #7 of 13 (permalink) Old 01-29-2019, 05:02 AM
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Did the transmission issues develop recently or was it like this since the day you bought the car?


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post #8 of 13 (permalink) Old 01-29-2019, 06:06 AM Thread Starter
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It started right away after leaving the dealership. I brought it in right away and was told to fill the tank 2 times and it will smooth out. Not true!! Then brought to another dealership and he said that the 9 speed hesitates at slower speeds looking for the higher gear. I am still hopeful they will have an update since resetting the adaptations helped for a couple miles-it wouldn't hold though. I think this is the right direction. Everything is software related on these transmissions.
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post #9 of 13 (permalink) Old 01-29-2019, 07:13 AM
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It started right away after leaving the dealership. I brought it in right away and was told to fill the tank 2 times and it will smooth out. Not true!! Then brought to another dealership and he said that the 9 speed hesitates at slower speeds looking for the higher gear. I am still hopeful they will have an update since resetting the adaptations helped for a couple miles-it wouldn't hold though. I think this is the right direction. Everything is software related on these transmissions.
Your description does not sound normal despite the dealer's default answer when they can't resolve a problem. Have them prove it to you. Take out another 2019 on the sales lot and see if it behaves the same way. Definitely get ChryslerCares involved. Don't expect a software update from Chrysler.
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post #10 of 13 (permalink) Old 01-29-2019, 08:14 AM
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Originally Posted by Waldo View Post
If you have a 2019 Pacifica L, I believe your problem is not common to such a new vehicle. I would not expect a wide issue software update to solve it. My 2018 has no transmission problems. You need to press your dealer on this, and maybe @ChryslerCares can get involved.
Thanks for tagging us, Waldo.

Quote:
Originally Posted by Laura View Post
Was wondering if anyone knows when a software update on the slower speed shifting is coming or in the works? Honda was able to do it-waiting patiently for Chrysler to do the same. Tired of the jerky transmission around town. Resetting adaptations did not hold but it seems this is the solution if it holds!! Waiting for that smooth ride then it will be the best vehicle ever!!! Until then...(2019 Pacifica L)
Hi Laura,

We're sorry to hear this is happening with your vehicle! If you're in need of further assistance, please send us a PM so we can look into this.

Jennifer
Chrysler Social Care Specialist
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