Bought a 2018 Touring L Pachy in July 2018 and love this thing to death, except when it reboots.
By Sept 2018 I think that's when the first time it rebooted. The best way to categorize this problem is, the car's entire power system goes offline as if someone disconnects the entire battery in the vehicle.
- The radio screen goes dark black
- The vehicle is unresponsive to start/stop button
- The keyfob buttons do nothing
- All the electronic doors are unresponsive
- No indicators at all, not even chimes
- Lights won't turn on or off
This frequently happens in the evening, so conditions that I see is that the battery is nearly or fully depleted from my morning and evening commute and I have to run an errand (like scouts or groceries) on gas power. It always happens when I get to my destination, put the car in park, then press the vehicle off button. The car goes completely dead as listed above. Pressing the start button does nothing at all. The vehicle is an unmovable brick. Then after about 2-3 minutes the car magically reboots (IT Term) and the power is back on. The radio screen comes back to life, the dash indicators start working like showing the door is open, and you can now start the van again if needed. I have not be able to force recreate this since it happens randomly.
So once a month since then this randomly happens, typically always in the evening when the hybrid battery is low.
The IT guy in me is say, ok the car is just rebooting and it is when I shut the van off, not the same "stalling issues" while driving.
I did get the recalls for the timing and they also replaced the catalytic converter thing.
At some point in Dec I had the issue where my radio screen was dark but on, the backup camera worked, but no display at all for anything else. Then after 10 minutes of driving the display restarted and showed the Chrysler logo and recovered.
Flash forward to Jan 2019, its colder but not freezing out. My entire battery was drained on my way to work in the morning. I leave work expecting to drive the van home on gas. I get to my van and the keyfob isn't unlocking the door. I pop out the emergency key and open the driver door, no dome lights, no indicators, same exact situation as above, but this time unsure of how long it was sitting dead. I patiently wait 10 minutes with no change. I call the dealer and they say to call FCA roadside to tow it. Unsure how since its a brick in parking lot with the electronic parking brake engaged and electronic gear shifter in park, but whatever. I call. 90 minute eta.
Bored, googling the problem I find a random thread somewhere that someone was able to reboot their pachy by opening and closing the doors. The IT guy in me laughed but I had the time, I get out of the driver seat, reach from the inside and manually unlock driver side sliding door. Then from the outside I forced open the driver side sliding door all the way open, and then slammed it shut again.
The second the sliding door slammed, suddenly the power rebooted and the car alarm went off a second later. I had a brief laugh since I didn't even know I HAD a car alarm. I was able to use the KeyFob to stop the horn honking alarm by pressing the unlock door button. I got back into the van and pressed the start button and the van started perfectly. I close the door and drove it straight to the dealer and called the tow driver enroute.
The dealer has had my van now for 13 days and unable to recreate any of these issues. Sigh... But they sure are trying. I now have a daily call with the service manager who apparently have my pachy torn apart in some clean room they setup or something.
Anyone else have any issues similar? I don't think it is similar to the stalling while driving issue, and it isn't the UConnect constant reboot issue. But hey: slamming the door reboots the computer.
7995 miles when I left it with the dealer. Its been in the shop for recall and this issue for 17 days total...grrr