2018 Touring L Ongoing van reboot issues - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 9 (permalink) Old 02-05-2019, 10:38 AM Thread Starter
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Unhappy 2018 Touring L Ongoing van reboot issues

Bought a 2018 Touring L Pachy in July 2018 and love this thing to death, except when it reboots.

By Sept 2018 I think that's when the first time it rebooted. The best way to categorize this problem is, the car's entire power system goes offline as if someone disconnects the entire battery in the vehicle.
  • The radio screen goes dark black
  • The vehicle is unresponsive to start/stop button
  • The keyfob buttons do nothing
  • All the electronic doors are unresponsive
  • No indicators at all, not even chimes
  • Lights won't turn on or off

This frequently happens in the evening, so conditions that I see is that the battery is nearly or fully depleted from my morning and evening commute and I have to run an errand (like scouts or groceries) on gas power. It always happens when I get to my destination, put the car in park, then press the vehicle off button. The car goes completely dead as listed above. Pressing the start button does nothing at all. The vehicle is an unmovable brick. Then after about 2-3 minutes the car magically reboots (IT Term) and the power is back on. The radio screen comes back to life, the dash indicators start working like showing the door is open, and you can now start the van again if needed. I have not be able to force recreate this since it happens randomly.

So once a month since then this randomly happens, typically always in the evening when the hybrid battery is low.

The IT guy in me is say, ok the car is just rebooting and it is when I shut the van off, not the same "stalling issues" while driving.

I did get the recalls for the timing and they also replaced the catalytic converter thing.

At some point in Dec I had the issue where my radio screen was dark but on, the backup camera worked, but no display at all for anything else. Then after 10 minutes of driving the display restarted and showed the Chrysler logo and recovered.

Flash forward to Jan 2019, its colder but not freezing out. My entire battery was drained on my way to work in the morning. I leave work expecting to drive the van home on gas. I get to my van and the keyfob isn't unlocking the door. I pop out the emergency key and open the driver door, no dome lights, no indicators, same exact situation as above, but this time unsure of how long it was sitting dead. I patiently wait 10 minutes with no change. I call the dealer and they say to call FCA roadside to tow it. Unsure how since its a brick in parking lot with the electronic parking brake engaged and electronic gear shifter in park, but whatever. I call. 90 minute eta.

Bored, googling the problem I find a random thread somewhere that someone was able to reboot their pachy by opening and closing the doors. The IT guy in me laughed but I had the time, I get out of the driver seat, reach from the inside and manually unlock driver side sliding door. Then from the outside I forced open the driver side sliding door all the way open, and then slammed it shut again.

The second the sliding door slammed, suddenly the power rebooted and the car alarm went off a second later. I had a brief laugh since I didn't even know I HAD a car alarm. I was able to use the KeyFob to stop the horn honking alarm by pressing the unlock door button. I got back into the van and pressed the start button and the van started perfectly. I close the door and drove it straight to the dealer and called the tow driver enroute.

The dealer has had my van now for 13 days and unable to recreate any of these issues. Sigh... But they sure are trying. I now have a daily call with the service manager who apparently have my pachy torn apart in some clean room they setup or something.

Anyone else have any issues similar? I don't think it is similar to the stalling while driving issue, and it isn't the UConnect constant reboot issue. But hey: slamming the door reboots the computer.

7995 miles when I left it with the dealer. Its been in the shop for recall and this issue for 17 days total...grrr
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post #2 of 9 (permalink) Old 02-21-2019, 08:38 AM Thread Starter
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Update: The dealership kept the van for 22 days and tore it completely apart and found no issues. They returned it with the instructions "Please tow it back when it loses power again".

I drove it home a few miles and it happened again within 20 minutes of picking it up from the dealer. Fortunately I started filming when I shut down the van. This entire video and all 6 problems happened within 13 miles of when I picked it up from the dealer.

Positive spin: now the check engine light is on so maybe they'll find something when I drop it off today. #Sigh ...

Video of all documented issues in case someone else is having these but for some reason I can't post it here.

Also I found a solid work around: just slam the driver door to reboot the van. The downside is: if I tow the van, then just the bumps in the road most likely will result in the van rebooting.

2018 Pacifica Hybrid Touring L
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post #3 of 9 (permalink) Old 02-21-2019, 08:40 AM Thread Starter
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Not sure if this will work but my video is you tube . com /watch?v=N9loFR4cYH8 <-- take out the spaces.

2018 Pacifica Hybrid Touring L
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post #4 of 9 (permalink) Old 02-21-2019, 01:08 PM
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Battery at 51% is too low I think. I had my batteries replaced and they were around 65%.

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post #5 of 9 (permalink) Old 02-21-2019, 01:12 PM
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Never have seen something like that, for some reason your car is losing electricity.

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post #6 of 9 (permalink) Old 02-21-2019, 01:17 PM
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did they replace the two batteries? The ESS battery should be the one powering all the electronics in your car is stopped. May be is that battery. The fact that the engine turns on does not mean that the big battery is good. I learned that in the hard way. My stop-start system stopped working and after two visits to the dealer and replacing the two batteries it started working again.
During that time the electrician working on my car told me that he has replaced a lot of the batteries in the Pacifica. Up to the point that the small battery was on backorder at one time.

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post #7 of 9 (permalink) Old 02-21-2019, 03:04 PM Thread Starter
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They have not replaced any batteries yet.

The battery at 51%, that was the hybrid battery after I drove it about 9 miles in freezing weather. The dealer returned it to me sitting on their fast charger at 80%. Apparently their L2 charger won't charge to 100% or so they say.

I made contact with the shop foreman today and will stop in to get the check engine code today after work. Wish me luck. I'll mention the ess battery while there.

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post #8 of 9 (permalink) Old 04-18-2019, 09:04 AM Thread Starter
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Update 2: after months of calls and complaints I finally have a case with Chrysler.

I stopped in to the dealer and they plugged in the computer code thing. Last time we did this it showed nothing. Now it printed out 19 pages of errors. 19 pages... They had to go find a special stapler. They sent me on my way since the shop foreman had to research all the errors to figure out where to start. This was 2 weeks ago.

The rebooting issues now happen nearly daily. 4 times this week alone I had to use the emergency key on the fob to get into the van in the morning. Each time I use my van there is a 75% chance of either a power reboot incident, the radio being dead, check engine lights, messages about charging system or parking brake or sliding doors, or just a flat out dead van that I can't get into.

Positive spin: I have officially crossed the legal threshold for declaring the vehicle a lemon per the State of Ohio Attorney General's website. I am well within the first year and 18k miles. The van will have been at the shop more than 30 days for the same repeating issues.

The dealer has scheduled another round of "troubleshooting" at the end of this month. I implored them to fly in an engineer from corporate. I literally expect them to keep this vehicle for another month based upon past experiences. This will be their last attempt before I pressure them for a replacement vehicle. Your ball @ChryslerCares

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post #9 of 9 (permalink) Old 04-18-2019, 03:10 PM
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Originally Posted by Andrew2018 View Post
Update 2: after months of calls and complaints I finally have a case with Chrysler.

I stopped in to the dealer and they plugged in the computer code thing. Last time we did this it showed nothing. Now it printed out 19 pages of errors. 19 pages... They had to go find a special stapler. They sent me on my way since the shop foreman had to research all the errors to figure out where to start. This was 2 weeks ago.

The rebooting issues now happen nearly daily. 4 times this week alone I had to use the emergency key on the fob to get into the van in the morning. Each time I use my van there is a 75% chance of either a power reboot incident, the radio being dead, check engine lights, messages about charging system or parking brake or sliding doors, or just a flat out dead van that I can't get into.

Positive spin: I have officially crossed the legal threshold for declaring the vehicle a lemon per the State of Ohio Attorney General's website. I am well within the first year and 18k miles. The van will have been at the shop more than 30 days for the same repeating issues.

The dealer has scheduled another round of "troubleshooting" at the end of this month. I implored them to fly in an engineer from corporate. I literally expect them to keep this vehicle for another month based upon past experiences. This will be their last attempt before I pressure them for a replacement vehicle. Your ball @ChryslerCares
Hi Andrew2018,
We're glad to see that you have a case opened and we're truly sorry to hear that you have been experiencing this. We are available via private message if you have any questions about your case. You'll just need to send us your VIN or case number. Please keep in mind, that Lemon Law passes into a legal realm. If you do begin this process or obtain legal representation, our customer care teams will no longer be in the best position to assist you further. Your legal representation will get in touch with the most appropriate teams and know the best channels to communicate.
Lydia
Chrysler Social Care Specialist
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