Check Engine Light Won't Go Off - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 5 (permalink) Old 02-26-2019, 02:11 PM Thread Starter
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Check Engine Light Won't Go Off

UPDATE: Got my Pacifica back today. Apparently the problem was an O2 sensor wire (not sure if it was one that was already replaced or a different one). I'm not holding my breath that the CEL won't come on again, but we'll see. Paid $200 for the windshield replacement on the loaner which really makes me angry. Fifth time at the dealer for the same issue and it ended up costing me $200. Not happy at all about that. The only good thing about this situation was that they only had it for 5 days (instead of 2 weeks like the other dealer).

I give up. I have a 2018 gas Pacifica Touring L+. Leased in May 2018 and check engine light has been on since around 4k miles (it's now at 9k). Anyone else have this issue? I've taken it in multiple times and every time the dealer tries different things and the check engine light comes back on after a week or so of driving it (even sent an email to the manager (same guy I leased the car from) expressing my concerns and he never responded). The cars I'm given are garbage (I have a van for a reason - I need a van...and no, I do not want a Caravan - I want a Pacifica with all the features I'm continuing to pay for even when mine is sitting at the dealership). The loaner they gave me is a 2017 Jeep Patriot and the only thing it has is bluetooth. It feels 20 years old. Doesn't even have power windows. Second day I had it the windshield cracked down the middle. I'm going to have to pay $185 to replace it (my insurance deductible is too high). If the dealer would have fixed the issue on my Pacifica any of the 4 other times I've taken it in this wouldn't have happened. My Pacifica is currently sitting at a new dealership being worked on by a "master tech" (I think that's what the service guy said). Took it in Thursday, they said he didn't see anything. Called on Friday letting them know the windshield cracked and asked what I should do (never had something like this happen with a loaner or a rental). Decided to keep that vehicle (don't want to be paying for two cracked windshields on vehicles that don't belong to me). The guy had Monday off so now it's Tuesday and I'm waiting to hear back.

The auto start/stop never works (almost always says battery is charging). It's maybe worked 10 times. The first dealer said it's because the check engine light is on. It started working again (even when the light was on) and the second dealer I took it to said the car pings different parts of the vehicle every 50-100 miles and if it sees that there are no issues after a few pings, that feature will start working again. So even though the check engine light is on, the ESS is now working again (at least it was for a day before I took it back to the dealership for the check engine light). The remote start on the key fob doesn't work either (I'm told it won't work if the check engine light is on). That's a nice feature and the majority of the time I've had the vehicle it hasn't worked.

I've tried to be patient during this but it's beyond frustrating. I've leased almost 10 different vehicles and I've never had one in the shop this much (none of them have been an FCA vehicle either). I love the Pacifica but I've decided I'm going to wait patiently for my 3yr lease to be up and I'll never own another FCA vehicle again. I had my doubts about leasing one but I loved the Pacifica so much I decided to take a chance. Now I regret it. If the check engine light comes on after I get it back from the dealer, I'm not taking it back. I'll drive it with the check engine light on and hope that nothing bad happens when I'm traveling with my kids and/or dogs. What a great way to feel when driving a vehicle less than 1yo. Thanks Chrysler.

2018 Chrysler Pacifica Touring L Plus (9/17 build), white with black/alloy leather, hands free sliding doors, wireless phone charger, sunroof

Last edited by angiej936; 02-26-2019 at 05:58 PM.
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post #2 of 5 (permalink) Old 02-26-2019, 02:38 PM
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Originally Posted by angiej936 View Post
I give up. I have a 2018 gas Pacifica Touring L+. Leased in May 2018 and check engine light has been on since around 4k miles (it's now at 9k). Anyone else have this issue? I've taken it in multiple times and every time the dealer tries different things and the check engine light comes back on after a week or so of driving it (even sent an email to the manager (same guy I leased the car from) expressing my concerns and he never responded). The cars I'm given are garbage (I have a van for a reason - I need a van...and no, I do not want a Caravan - I want a Pacifica with all the features I'm continuing to pay for even when mine is sitting at the dealership). The loaner they gave me is a 2017 Jeep Patriot and the only thing it has is bluetooth. It feels 20 years old. Doesn't even have power windows. Second day I had it the windshield cracked down the middle. I'm going to have to pay $185 to replace it (my insurance deductible is too high). If the dealer would have fixed the issue on my Pacifica any of the 4 other times I've taken it in this wouldn't have happened. My Pacifica is currently sitting at a new dealership being worked on by a "master tech" (I think that's what the service guy said). Took it in Thursday, they said he didn't see anything. Called on Friday letting them know the windshield cracked and asked what I should do (never had something like this happen with a loaner or a rental). Decided to keep that vehicle (don't want to be paying for two cracked windshields on vehicles that don't belong to me). The guy had Monday off so now it's Tuesday and I'm waiting to hear back.

The auto start/stop never works (almost always says battery is charging). It's maybe worked 10 times. The first dealer said it's because the check engine light is on. It started working again (even when the light was on) and the second dealer I took it to said the car pings different parts of the vehicle every 50-100 miles and if it sees that there are no issues after a few pings, that feature will start working again. So even though the check engine light is on, the ESS is now working again (at least it was for a day before I took it back to the dealership for the check engine light). The remote start on the key fob doesn't work either (I'm told it won't work if the check engine light is on). That's a nice feature and the majority of the time I've had the vehicle it hasn't worked.

I've tried to be patient during this but it's beyond frustrating. I've leased almost 10 different vehicles and I've never had one in the shop this much (none of them have been an FCA vehicle either). I love the Pacifica but I've decided I'm going to wait patiently for my 3yr lease to be up and I'll never own another FCA vehicle again. I had my doubts about leasing one but I loved the Pacifica so much I decided to take a chance. Now I regret it. If the check engine light comes on after I get it back from the dealer, I'm not taking it back. I'll drive it with the check engine light on and hope that nothing bad happens when I'm traveling with my kids and/or dogs. What a great way to feel when driving a vehicle less than 1yo. Thanks Chrysler.
That would be disappointing. Are there any other dealers nearby? Warranty work can be done by any Chrysler dealer.

Did they give you an error code? If the light comes on again, you can stop at an auto parts store and see if they will use their code reader to tell you the code. This should be a free service. Then you can check the forum to see if anyone can help you direct your dealer.
Have you read this thread about the check engine light? This check engine code isn't urgent, but no one wants to drive around with a check engine light on.
https://www.pacificaforums.com/forum...to_threadtools

ESS problems might be related to the batteries.
https://www.pacificaforums.com/forum/548357-post35.html

@ChryslerCares can you assist @angiej936 ?

2017 Pacifica Touring L (gas) - Sept. 2016 build
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post #3 of 5 (permalink) Old 02-26-2019, 03:12 PM Thread Starter
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Thank you so much for this information.

I'm on my second dealer. I was hoping this new one would be able to fix it. It's possible they will, but since this is the 5th time, I'm not confident at all.

There may be an error code on the invoice but I don't have any of them with me so I'm not sure. Honestly, I get a sense from them that they don't really know what's going on, they just keep replacing things. One time they said the O2 sensor was bad (I think they ended up replacing two of those on two different occasions). Then another time they said a part in the computer module was bad so they replaced that. Another time I picked up the vehicle after they said it was done and the CEL was still on! At that point I was fed up and just wanted my car back so didn't care. The dealer I'm at currently said they've heard similar stories about my original dealer not being able to fix things, multiple appts and then people end up taking their vehicles to the new place (where things actually get fixed). He also said the guy working on my car has been working at Chrysler for 20+ years. Not sure how much that matters considering the technology is newer.

I really want the ESS to work. The entire time I thought it was because of the CEL. Now it seems to be a whole separate issue. If it's just a simple battery replacement that would be great, but like I said, it hasn't worked consistently since I got the car so if it's needed to be replaced that long, that's not necessarily good.

If the check engine light comes on again after I get the van back, I'll take it to my local auto parts store first. At least I don't have to wait 10 days to get an appointment there!

And thanks for adding Chrysler to the thread. I'm not on these threads that often so didn't know I could do that.

2018 Chrysler Pacifica Touring L Plus (9/17 build), white with black/alloy leather, hands free sliding doors, wireless phone charger, sunroof
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post #4 of 5 (permalink) Old 02-26-2019, 03:42 PM
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Originally Posted by angiej936 View Post
Thank you so much for this information.

I'm on my second dealer. I was hoping this new one would be able to fix it. It's possible they will, but since this is the 5th time, I'm not confident at all.

There may be an error code on the invoice but I don't have any of them with me so I'm not sure. Honestly, I get a sense from them that they don't really know what's going on, they just keep replacing things. One time they said the O2 sensor was bad (I think they ended up replacing two of those on two different occasions). Then another time they said a part in the computer module was bad so they replaced that. Another time I picked up the vehicle after they said it was done and the CEL was still on! At that point I was fed up and just wanted my car back so didn't care. The dealer I'm at currently said they've heard similar stories about my original dealer not being able to fix things, multiple appts and then people end up taking their vehicles to the new place (where things actually get fixed). He also said the guy working on my car has been working at Chrysler for 20+ years. Not sure how much that matters considering the technology is newer.

I really want the ESS to work. The entire time I thought it was because of the CEL. Now it seems to be a whole separate issue. If it's just a simple battery replacement that would be great, but like I said, it hasn't worked consistently since I got the car so if it's needed to be replaced that long, that's not necessarily good.

If the check engine light comes on again after I get the van back, I'll take it to my local auto parts store first. At least I don't have to wait 10 days to get an appointment there!

And thanks for adding Chrysler to the thread. I'm not on these threads that often so didn't know I could do that.
Hi angiej936,
We completely understand how disappointing this situation may be for you. We would be happy to provide you with some additional assistance while your Pacifica is at dealer. Please send us a private message and we will go from there!
Lydia
Chrysler Social Care Specialist
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post #5 of 5 (permalink) Old 02-26-2019, 03:53 PM Thread Starter
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Hi angiej936,
We completely understand how disappointing this situation may be for you. We would be happy to provide you with some additional assistance while your Pacifica is at dealer. Please send us a private message and we will go from there!
Lydia
Chrysler Social Care Specialist
Thank you, Lydia. I just sent you a PM.

2018 Chrysler Pacifica Touring L Plus (9/17 build), white with black/alloy leather, hands free sliding doors, wireless phone charger, sunroof
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