2018 Pacifica Has Been In For Maintenance 4 Times At 6500 Miles - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 11 (permalink) Old 03-07-2019, 02:40 PM Thread Starter
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2018 Pacifica Has Been In For Maintenance 4 Times At 6500 Miles

Hi everyone. I got my brand new Pacifica last August from a dealership in Illinois. At 2800 miles the transmission started shifting rough (1st maintenance trip)then was shot They replaced the transmission at 2800 miles (2nd)My check engine light came on again around 3400 miles for the solenoid (3rd). This week, while driving with my 2 young children, I was on a 4 lane road doing 50 mph and the car shut off. I was able to coast it to the shoulder without getting hit and the car gave me instructions to hit the start/stop button. I had to put it in park then hit start/stop.
Anyone considering getting this vehicle DON’T. I get a new car every 3 years and this “car” is a POS. I have been in contact with Chrysler too many times to count.
I did speak with the dealership this morning and they told me regarding the car shutting off they had another car in for the exact same problem and were waiting on a fix from Chrysler. I don’t want to drive my Pacifica anymore.
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post #2 of 11 (permalink) Old 03-07-2019, 03:46 PM
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Normally I don't support those who create posts saying "Don't buy a Pacifica!!", but in this matter I am inclined to agree. My friend was considering getting one and I suggested he first look at the NHTSA Office of Defects Investigation website for the number of "engine shutdown while underway" complaints. This is a serious issue that Chrysler must address (again) before there are crashes with serious injuries. Until then, and it pains me to say this, I can not recommend buying a Pacifica.

2018 Pacifica Touring L Plus (gas)
Built April 10, 2018 (Tuesday)
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Toffee cognac alloy interior (gray carpeting)
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post #3 of 11 (permalink) Old 03-07-2019, 04:07 PM
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2018 pachy here and zero isssues and amazing mileage. I test drove both and pachy was a no brainer , ride, tran and motor were seamless . Too bad you didn’t consider hybrid over ice .
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post #4 of 11 (permalink) Old 03-07-2019, 04:09 PM
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I can recommend getting a Pacifica. I am on my second lease and loving it! Neither Pacifica has ever shut off. I have no idea of why this issue would occur.
My N=2 experience has been just great. Hopefully yours can be too!
John

2019 Pacifica Limited - Luxury White. Alloy/Black

Previous:
2005, 2008, 2015 Odyssey,
2017 Pacifica Limited - Tusk/Mocha
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post #5 of 11 (permalink) Old 03-07-2019, 04:29 PM
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Having more details about yours would also help. Is it a Hybrid or Gas? Trim level?
This forum is a great resoruce for help. This is your first posting so you might contact @ChryslerCares for assistance - PM them here. Many have received help from them on the forum.

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Previous:
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post #6 of 11 (permalink) Old 03-07-2019, 05:13 PM
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Well, it seems most aren't having problems, but those that are having problems sure are describing some horrible experiences! FWIW, I've had this happen three times lately - thankfully only at stoplights and not at speed. That sounds just horrifying.

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post #7 of 11 (permalink) Old 03-07-2019, 07:49 PM
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Quote:
Originally Posted by terraformer View Post
Well, it seems most aren't having problems, but those that are having problems sure are describing some horrible experiences! FWIW, I've had this happen three times lately - thankfully only at stoplights and not at speed. That sounds just horrifying.
Yours occurs when it's stopped? What happens when you temporarily disable ESS each time you start it up?

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post #8 of 11 (permalink) Old 03-08-2019, 11:40 AM
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Quote:
Originally Posted by Nikkis View Post
Hi everyone. I got my brand new Pacifica last August from a dealership in Illinois. At 2800 miles the transmission started shifting rough (1st maintenance trip)then was shot They replaced the transmission at 2800 miles (2nd)My check engine light came on again around 3400 miles for the solenoid (3rd). This week, while driving with my 2 young children, I was on a 4 lane road doing 50 mph and the car shut off. I was able to coast it to the shoulder without getting hit and the car gave me instructions to hit the start/stop button. I had to put it in park then hit start/stop.
Anyone considering getting this vehicle DON’T. I get a new car every 3 years and this “car” is a POS. I have been in contact with Chrysler too many times to count.
I did speak with the dealership this morning and they told me regarding the car shutting off they had another car in for the exact same problem and were waiting on a fix from Chrysler. I don’t want to drive my Pacifica anymore.
Hi Nikkis,

We're sorry to hear of your experience with your Pacifica and we're here to provide additional support while your vehicle is in service if needed. Feel free to shoot us a PM if this is of interest to you, and we can have a look into it.

Steph
Chrysler Social Care Specialist
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post #9 of 11 (permalink) Old 03-08-2019, 03:12 PM
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Nikkis, I have had my car since October and 4 times this has happen to me. I have been lucky always at a stop light. Mine has been back to the dealer and of course they can't find anything wrong. This is crazy nothing is being done.
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post #10 of 11 (permalink) Old 03-08-2019, 07:49 PM
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To those on this thread having shutdown issues, please file a report of your experience with the NHTSA (National Highway Traffic Safety Administration) here if you haven't already. Select "Vehicle Owners" tab near top of screen, then scroll down to find "Report Safety Problem". The more reports, the better chance of getting the proper recognition this issue deserves.

2018 Pacifica Touring L Plus (gas)
Built April 10, 2018 (Tuesday)
Molten silver exterior
Toffee cognac alloy interior (gray carpeting)
Advanced Safety Tech
18" tire/wheel group (Michelin Premier tires)
Spare tire kit w/tire, sealer and inflator
Mopar Lifetime warranty

Mods:
Lumar AIR 80 front side window tint.
Maxpider Kagu front mats (with thanks to thread started by Chase023 in Accessories and Add Ons forum).
Alla 7443 LED brake/turn signal bulbs (with thanks to Josef15111 sticky in Electronics forum).
iJDMTOY Amber CAN-bus PWY24W LED front turn signal bulbs (credit same Josef15111 sticky).
JDM ASTAR 1200 lumens LED backup bulbs (with thanks to KorbenD in LED Replacement Lights topic of Electronics subforum).
Catizon H11 LEDs CREE for fogs (with thanks to Stop-Eject in LED Replacement Lights topic; and for his instructions).
VLED Micro LED 9011 low-beams (with thanks to Fast55 for advice on beam pattern)
Viofo A119S dash cam (have A118 on my 4Runner)
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