Gas pump shutoff too soon - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 10 (permalink) Old 03-12-2019, 02:35 PM Thread Starter
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Gas pump shutoff too soon

We've an issue at the gas pump with the pump shutting off too soon and wondering if anyone else has had anything similar. I did a search, but I only found one thread, where the shutoff was not working at all(!).

I should have taken it in sooner, but for months, if we've had the gas pump nozzle in the filler all the way, the pump would kick off immediately. So we've backed out the nozzle just a tiny bit and this allowed us to fill tank normal. This week though, I was filling the tank and the pump kicked off at little more than 1/2 tank full. I backed the nozzle out a little more and it did the same thing. A little more and same thing. Finally, it was backed out enough where the gas started spilling down the side, so obviously I stopped at this point. In all I was only able to fill it about 2/3 tank (two bars above the mid-line on the digital gas gauge).

We're still under warranty (1.5 year, 15,000 miles driven so far), so I'll get a appointment soon, but just curious if anyone has had a similar experience or know how extensive the fix will be.
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post #2 of 10 (permalink) Old 03-12-2019, 03:13 PM
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Iíve had the pump want to kick off a couple of times. A small minority of pumps do this, in my experience. Two things I do. 1) set the pump on the slowest level of automatic fill, donít try to run it at full speed. Yeah, it adds maybe a minute to the process. 2) try rotating the handle left or right after inserting it. This is a known trick to get the finicky pumps to not **** off.
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post #3 of 10 (permalink) Old 03-12-2019, 03:38 PM Thread Starter
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Quote:
Originally Posted by Shadow5501 View Post
Iíve had the pump want to kick off a couple of times. A small minority of pumps do this, in my experience. Two things I do. 1) set the pump on the slowest level of automatic fill, donít try to run it at full speed. Yeah, it adds maybe a minute to the process. 2) try rotating the handle left or right after inserting it. This is a known trick to get the finicky pumps to not **** off.
Thanks for the tip, but I don't think the problem was with the gas pump. This has happened in the past (having to back out the nozzle slightly) over a wide variety of gas stations, and the behavior has been pretty consistent.

2017 Pacifica Touring w/ESS
Opts: 8.4" screen, 8-seats
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post #4 of 10 (permalink) Old 03-12-2019, 07:38 PM
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It's an occasional problem with the filler neck. Basically, there are a lot of bells and whistles to cut down on evaporative emissions- it's not just a pipe with a screw cap any more. The more bells and whistles you add to something, the more likely something's going to go south.

Under warranty it's free.
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post #5 of 10 (permalink) Old 03-14-2019, 04:56 PM
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Originally Posted by jaydee View Post
We've an issue at the gas pump with the pump shutting off too soon and wondering if anyone else has had anything similar. I did a search, but I only found one thread, where the shutoff was not working at all(!).

I should have taken it in sooner, but for months, if we've had the gas pump nozzle in the filler all the way, the pump would kick off immediately. So we've backed out the nozzle just a tiny bit and this allowed us to fill tank normal. This week though, I was filling the tank and the pump kicked off at little more than 1/2 tank full. I backed the nozzle out a little more and it did the same thing. A little more and same thing. Finally, it was backed out enough where the gas started spilling down the side, so obviously I stopped at this point. In all I was only able to fill it about 2/3 tank (two bars above the mid-line on the digital gas gauge).

We're still under warranty (1.5 year, 15,000 miles driven so far), so I'll get a appointment soon, but just curious if anyone has had a similar experience or know how extensive the fix will be.
Hi jaydee,
We are sorry to hear that you are experiencing this concern. However, we are happy to hear you will be having your dealer address this. If you would like additional assistance while your Pacifica is at the dealer, please send us a private message!
Alex
Chrysler Social Care Specialist
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post #6 of 10 (permalink) Old 03-22-2019, 02:51 PM
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Originally Posted by ChryslerCares View Post
Hi jaydee,
We are sorry to hear that you are experiencing this concern. However, we are happy to hear you will be having your dealer address this. If you would like additional assistance while your Pacifica is at the dealer, please send us a private message!
Alex
Chrysler Social Care Specialist
This is a constant irritant to me as well. I'd say half of the pumps out there are troublesome for me. I have to hold the handle because it won't even stay on using the slowest setting (the pump handle is VERY touchy). Maneuvering the pump handle left or right does not resolve the problem. Very irritating during a cold winter (I know, first world problems.... but try holding a cold pump handle for 10 minutes in below freezing temps).
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post #7 of 10 (permalink) Old 03-22-2019, 03:26 PM
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Originally Posted by amarine1 View Post
This is a constant irritant to me as well. I'd say half of the pumps out there are troublesome for me. I have to hold the handle because it won't even stay on using the slowest setting (the pump handle is VERY touchy). Maneuvering the pump handle left or right does not resolve the problem. Very irritating during a cold winter (I know, first world problems.... but try holding a cold pump handle for 10 minutes in below freezing temps).
Hi amarine1,
We are sorry to hear that you are experiencing this concern as well. Please feel free to send us a private message if you would like some additional assistance!
Alex
Chrysler Social Care Specialist
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post #8 of 10 (permalink) Old 03-24-2019, 05:33 AM
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Same issue -- dealer clueless

This gas shutoff issue has appeared with our 2018 Touring L, now over 20K. Very irritating. Took it into the dealer who could not find anything wrong. Occurs with multiple gas stations.

Frustrating to spend the time scheduling these warranty repairs (also struggling with the loss of A/C refrigerant and the dealer cannot find the cause of the leak) and having no resolution. Great vehicle, but these issues have me now questioning the reliability of the Pacifica. I once was a strong advocate for this minivan, but cannot honestly recommend the Pacifica now.

2018 Touring L -- Bright White, Advanced Safety Tech, Premium Audio
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post #9 of 10 (permalink) Old 03-25-2019, 10:18 AM
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This used to happen on my 2001 Town & Country as well, as it is happening now on my 2017! Not really a big deal, put the filler in upside down so that the hose is in the 10:00 o'clock position and the pump handle is almost resting on the door.........works every time!
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post #10 of 10 (permalink) Old 03-25-2019, 12:17 PM
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Originally Posted by rlee777 View Post
This gas shutoff issue has appeared with our 2018 Touring L, now over 20K. Very irritating. Took it into the dealer who could not find anything wrong. Occurs with multiple gas stations.

Frustrating to spend the time scheduling these warranty repairs (also struggling with the loss of A/C refrigerant and the dealer cannot find the cause of the leak) and having no resolution. Great vehicle, but these issues have me now questioning the reliability of the Pacifica. I once was a strong advocate for this minivan, but cannot honestly recommend the Pacifica now.
Hi rlee777,

We're sorry to hear you're experiencing this with your Pacifica! If you're still noticing concerns, do not hesitate to send us a PM so we can have a further look into this.

Steph
Chrysler Social Care Specialist
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