It is something that keeps popping up often in the forums. Iíve experienced it only once after I tried several times changing DVDs and fiddling with it during restarts, but it resolved itself the next day.
If it doesnít resolve itself, I would see a dealership and get it replaced. I believe there is a TSB on that, but not sure.
One more thing, if you had a DVD / USB movie already playing and you restarted the car after a short break, donít press any buttons on the RES for a few minutes until it starts playing on its own.
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2018 Gas Pacifica Limited, Jazz blue with Alloy interior
8 Seater, Uconnect theater HK sound, Trailer tow package.