2018 touring l plus destroyed - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 26 (permalink) Old 03-29-2019, 09:13 AM Thread Starter
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2018 touring l plus destroyed

2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?
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post #2 of 26 (permalink) Old 03-29-2019, 10:00 AM
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Sorry to hear about your experience. I presume you have Advanced safety tech option in your car. Iím not sure if automatic steering (to a full turn) will be possible at 50mph. It may be relatively easy for the company to put the blame as user error. But I may be wrong here. I would advise you to contact an attorney.


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post #3 of 26 (permalink) Old 03-29-2019, 10:12 AM
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Holy crap that's frightening. Do you know when your 2018 was manufactured? Maybe this recall applies:

https://static.nhtsa.gov/odi/rcl/201...9V143-9554.PDF

Code:
Description of the Defect: A combination of loss of clamp load and inadequate joint engagement could
result in a separation of the right front lower control arm from the steering
knuckle.

Description of the Safety Risk : If the right lower control arm separates from the steering knuckle, the driver
may experience a loss of directional control. A loss of directional control can
cause vehicle crash without prior warning.
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post #4 of 26 (permalink) Old 03-29-2019, 03:50 PM
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I don't know what to react to more strongly--that you've had the van for a year and only put 5k miles on it, or that it seemingly ran you off the road.

The advanced safety package just gives you a nudge at the wheel that is relatively easy to overpower. The complete lack of control sounds like a mechanical failure of some kind. I hope you get answers and I'm glad everyone is ok.

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post #5 of 26 (permalink) Old 03-30-2019, 05:22 PM
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Wow, glad you guys are okay.

I'm interested to to learn more details on how this happened. It could be something as simple as a malfunction the power steering system as well. These systems are electric, and failures like that are virtually unheard of. Of course the same can be said for the possibility in a hydraulic system but a sticky valve.

Whether any mechanical failures identified?

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post #6 of 26 (permalink) Old 03-31-2019, 12:40 PM
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Originally Posted by TomB985 View Post
Wow, glad you guys are okay.

I'm interested to to learn more details on how this happened. It could be something as simple as a malfunction the power steering system as well. These systems are electric, and failures like that are virtually unheard of. Of course the same can be said for the possibility in a hydraulic system but a sticky valve.

Whether any mechanical failures identified?
I am curious about this as well. As far as I know, this is the only problem of this kind on the Forum.

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post #7 of 26 (permalink) Old 03-31-2019, 05:30 PM
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Quote:
Originally Posted by paulgendreaujr View Post
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?
It's good to hear everyone in your family is okay. Why did the airbags deploy? Did you hit something? They are designed to respond to an impact, not just going off the road. What you have described is very rare.

4 days after this event, you report here that NHTSA is unresponsive, and Chrysler has washed their hands from it. That sounds a little hasty. NHTSA is a fact gathering bureaucracy, and will take action only when their is a pattern of like events. You were correct in posting there, but they won't respond personally. Chrysler will only keep a case open if there is a warranty issue. If the vehicle is totaled, there's nothing to warranty. If they suspect the vehicle was defective, they may want to do an engineering postmortem.

The damage to your van is between you and your insurance company. Handle your financial loss through them.

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post #8 of 26 (permalink) Old 04-01-2019, 01:49 AM
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Quote:
Originally Posted by paulgendreaujr View Post
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?
Glad your family wasn't hurt. Sorry to hear about your van.
The manufacture date is on the driver's door edge if you want to see if it was part of a recall.
@ChryslerCares any suggestions if the van was part of the recall mentioned by @Frig ?

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post #9 of 26 (permalink) Old 04-01-2019, 11:46 AM
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Quote:
Originally Posted by paulgendreaujr View Post
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?

Hello paulgendreaujr,

We're terribly sorry to hear about this unfortunate occurrence. It sounds like you're already corresponding with the team we normally escalate to. If you can send me your case number within a private message, I'd be glad to look into the details of the case as well as the resolution.

Jasmine
Chrysler Social Care Specialist
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post #10 of 26 (permalink) Old 04-01-2019, 06:04 PM
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What hit the side of the van to cause the side airbags to deploy?
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