Join Date: Aug 2017
Location: Downstate Illinois (and sometimes Florida)
Originally Posted by paulgendreaujr
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.
I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.
Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!
Is there not any recourse against this company?
It's good to hear everyone in your family is okay. Why did the airbags deploy? Did you hit something? They are designed to respond to an impact, not just going off the road. What you have described is very rare.
4 days after this event, you report here that NHTSA is unresponsive, and Chrysler has washed their hands from it. That sounds a little hasty. NHTSA is a fact gathering bureaucracy, and will take action only when their is a pattern of like events. You were correct in posting there, but they won't respond personally. Chrysler will only keep a case open if there is a warranty issue. If the vehicle is totaled, there's nothing to warranty. If they suspect the vehicle was defective, they may want to do an engineering postmortem.
The damage to your van is between you and your insurance company. Handle your financial loss through them.
2018 Chrysler Pacifica Limited Billet Silver, AST, 20" wheels (build date 1-25-18)
2014 Jeep Cherokee Latitude V6 FWD Eco Green
Past . . .
2012 Honda Odyssey EX-L, 2003 Mazda MPV, 1997 Odyssey,
1999 Accord, 1994 Accord, 1988 Accord . . .
. . . and others in the 'way back machine!
. . . First new car:
1962 Plymouth Valiant