2018 stalling issues unresolved - Page 2 - 2017+ Chrysler Pacifica Minivan Forums
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post #11 of 43 (permalink) Old 04-02-2019, 09:57 AM
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Originally Posted by Benjbeard View Post
Our new Pacifica purchase began in July 2018 when we purchased the 2018 Pacifica "S" touring non/hybrid model. This vehicle is beautiful and came with every option Chrysler had except the vacuum. Now we selected this vehicle because of the Advanced Safety Tec Group options witch contains all the extra safety features that reassured my wife to get back behind the wheel so shortly after the accident that led us to this vehicle.

So our issues with the vehicle started from the first weeks that we owned it. My wife and I had the vehicle stall twice to each of us but did not attribute it to stalling, we actually thought it was a feature that had the engine turn off while at a light to save gas. This stalling happened 4 times in July and August. It wasn't until we were both in the car on September 12th, 2018 while I was driving through an intersection at approximately 5km's per hour that the vehicle stalled and we were in a near collision had it not been for the attentive driver coming towards us to swerve out of the way. All the lights came on the dash and we had no brakes or steering. I was able to take a short video of the dash that showed that the airbags had deployed and that we had been in a collision. Prior to my video there were a number of waring lights that came on that the vehicle warned us about:

1. Low oil,
2. Lane Departure Warning,
3. Park sense front problem,
4. Advance Brake assist,

My wife and I were talking amongst our selves when we realized the 4 other times that we thought nothing of was the same situation.

Once we were safely out of harms was we took a quick video with what appears on the dash. Now to get this vehicle started again we had to do the following in this order only:

1. Shift gear to park,
2. Place foot on brake,
3. Press the starter button,
4. Shift to Drive,
5. Disengage the emergency brake.

We took the vehicle to our Chrysler Dealership that same day and they kept it for a couple of days having one of their service person drive it to and from home trying to replicate the issue. They could not and advised that they found a loose wire related to the ABS and that had fixed the issue.

This brings us to the event on November 28th, 2018. Very similar situation as above the only difference was I was alone in the vehicle and traveling approximately 10km/hr. This time when the vehicle stalled I was not in any harms way. I took the vehicle to Chrysler and the service personnel did the same stuff as above except that they flashed the software with a new update that the service man says would fix that issue. This time I engaged FCA Canada with my concerns as well as I didn't believe that "flashing" the software would solve the problem and neither the dealership or FCA would provide me with any document to prove it.

Since November 28th, 2018 my wife has not driven the vehicle and refuses to have our 3 children in it because she doesn't believe it's fixed. So this brings us up towards the start of February where I was able to sporadically get my wife to come for drives in the van (We would never go more that 25 km's away). Now to give you an idea on how much its driven, in 8 months it only has 5700 km's. It has spent the most of the time tucked away in our garage until my wife builds up enough courage to drive it because she doesn't believe it was ever fixed.

Well that brings us up to the final time of February 28th, 2019 (7th time), when I was driving with my wife in the vehicle in our town. The vehicle was travelling at approximately 60km's per hour when it stalled in a live centre lane, of a three lane highway. I could not steer or brake because the vehicle lossed all power. I have a video of the dash sequence again after the fact and was taken after it was safe to do so. There was a large semi truck that initially had to swerve to miss us when we were stopped and that was a heart pounding situation to say the least but we came out of this unharmed.

We were less that kilometer away from the Chrysler dealership and took it there immediately for the "scan" that they said they could do. All 3 visits have yielded no errors during their scans and it is still there since February 28th, 2019 because they have no idea what the problem is or how to fix it. FCA has told the dealership to replicate the problem and none of the service personnel have any idea on how to fix.

So we are at aloss since we have a vehicle that can't be fixed by FCA Canada and we have supplied all our information and videos to their engineering department. The service personal are fed up with our vehicle. They have gone as far as testing the gas and oil in the vehicle, tested both batteries, flashed the software and put 1500 km's on it in test drives to replicate the issue. The vehicle is not under any recalls related to our issue and the service personnel advise they have never heard of the 2018 gas Pacifica doing this.

Now after reading these posts I've noticed that others do exactly what ours does.

The dealership has had our vehicle for 15 percent of the time that we have owned it and they have put on 1500 km's in testing it. The vehicle has been in the shops in total 38 days. Still as of today, the vehicle is in the shop and we have had a rental for the last 32 days.

Anyhow thanks for listening.
Hello Benjbeard,

We're sorry to hear you've been having such a tough time with your Pacifica. Is there a case created on the customer care side? Send us a private message with your VIN as 'we d be glad to discuss this further and escalate one on your behalf.

Jasmine
Chrysler Social Care Specialist
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post #12 of 43 (permalink) Old 04-02-2019, 11:56 AM
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Originally Posted by Longtimemopar View Post
Thanks for posting. Very interesting information. I hope that the FCA engineers can use the information to help remedy some of the problems that SOME of the Pacificas are having. It would be great if more owners would post work orders. I am having almost no problems (hood corrosion fixed) with my '17 Pacifica.
Likewise, other than these three (power steering, remote start, ESS) related electrical voltage issues, I have no other issues to speak of.

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post #13 of 43 (permalink) Old 04-02-2019, 03:14 PM Thread Starter
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Since there is some interest in my story I have an update.
In Canada we don't have a "lemon law" per say but we have a government created arbitration process that allows people like myself to have an arbitrator listen to our complaints and assist in resolving our issues with the manufacture. I won't go into details of the procedure on how it works but feel free to read it on their website if you are Canadian and think this option is for you, plus this option has a process duration of 70-90 days which is exceptional in my opinion.

So to go on now, I started the Canvap process several weeks ago and it's currently in the hands of FCA Canada to respond to my complaint (they have 10 days from when they are provided with my complaint). So not surprisingly they called me yesterday (yes April fool's day) and here is how the 22 minute conversation went:
- We understand you filed a complaint with Canvap

- We would like to offer you a deal on a new vehicle (Employee
choice discount)

- We can't do anything about your 8 month old vehicle, you can
trade it in for the $32,000 loss of depreciation (lol) ($64,000
paid less $32,000 as trade in value)WOW

- The agent (sic) Casey advises that she owns the same vehicle as
me and it stalls as well. She advises that she has made
personal inquiries with the engineering department about her own
vehicle and has been advised that this has been an ongoing issue
with the "start/stop" feature and they have no fix for it.

- She states that Canvap can't help me because this is a design
flaw in the vehicle and Cnavap can't order them to redesign
the vehicle.

- She said that the only way Canvap can force them to buy back
my vehicle is if it's unique to my vehicle, but since all Pacificas
are affected and they can't fix it the arbitrator has
no authority over them.

So during the conversation I explained that my vehicle doesn't have an issue with the stop/start stalling mine is when travelling at speeds, like the last time 60 km/hr when it stalled on a highway. She didn't have a response to my statement.

So not surprisingly I went to the dealership this morning, and by the way every single person I have dealt with at this dealership in sales and service have been amazing, and they can't release the vehicle because it's not fixed and they have no known fixes for the issue.

Lastly, I asked Casey in our conversation, to have them just buy my vehicle back and I would buy a new Hybrid Pacifica and she was adamant that that cannot be done.

To answer some of the questions:

When the vehicle looses power all the power features are lost so turning the wheel is stiff and hard and the brakes need to be pressed two feet full force to just slow down.

My vehicle has not had the stop/start stall that some are having. My vehicle has always been in motion going 5km/hr or faster.
If anyone has anymore questions ask away.

Thanks for listening.
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Last edited by Benjbeard; 04-02-2019 at 03:23 PM. Reason: punctuation and gramar
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post #14 of 43 (permalink) Old 04-02-2019, 03:45 PM Thread Starter
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I forgot to answer the question about posting my work order. I haven't received one yet as they still have my vehicle. When I do get one I will gladly post it.
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post #15 of 43 (permalink) Old 04-02-2019, 05:35 PM
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Thanks for the share Benjbeard. Hopefully things work out in the end.

Really over generalizing here, but the more I keep reading about this stalling issue in the forums, coincidentally, the more it seems to affect those that have the Advanced SafetyTec Group option. Maybe worth starting a general poll or something...
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post #16 of 43 (permalink) Old 04-02-2019, 05:42 PM
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Originally Posted by macuis View Post
Really over generalizing here, but the more I keep reading about this stalling issue in the forums, coincidentally, the more it seems to affect those that have the Advanced SafetyTec Group option. Maybe worth starting a general poll or something...
You are correct, because many of us notice that after you take the steps to restart the stupid thing, the FCA (Forward Collision Avoidance) light is on, which means it is not functioning. Also, sometimes mine will say "FCE Needs Service". They are related, but no fix yet. Chrysler Cares says they really really really care, but there is no fix yet, and to keep on working with the dealer.
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post #17 of 43 (permalink) Old 04-02-2019, 05:59 PM
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Quote:
Originally Posted by macuis View Post
Thanks for the share Benjbeard. Hopefully things work out in the end.

Really over generalizing here, but the more I keep reading about this stalling issue in the forums, coincidentally, the more it seems to affect those that have the Advanced SafetyTec Group option. Maybe worth starting a general poll or something...
Agreed, there's gotta be some commonality so it would be interesting to see some kind of a matrix of equipment/options vs problems. And there's at least 3 versions of problems, probably more: at speed, coming to a stop, and fully stopped. Options to look at would be Advanced Safetytec, ESS, alternator (there's 3 sizes i think), HID headlamps, trailer package, etc, as well as when it was built and what software versions.
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post #18 of 43 (permalink) Old 04-02-2019, 06:51 PM
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Quote:
Originally Posted by Frig View Post
Agreed, there's gotta be some commonality so it would be interesting to see some kind of a matrix of equipment/options vs problems. And there's at least 3 versions of problems, probably more: at speed, coming to a stop, and fully stopped. Options to look at would be Advanced Safetytec, ESS, alternator (there's 3 sizes i think), HID headlamps, trailer package, etc, as well as when it was built and what software versions.
Throw into the mix the theater package. It may have an effect.
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post #19 of 43 (permalink) Old 04-02-2019, 08:20 PM
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I have a 2018 Touring L+, 11k miles on it.

No issues until 10k miles. Coincidentally also winter in Chicagoland

4 stalls over the last 3 months, all stalling just as the van comes to a complete stop (usually approaching a traffic light)

I have the theater package and tow package, car was built in May of 2018.

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post #20 of 43 (permalink) Old 04-02-2019, 08:25 PM
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I'll put something together in a surverymonkey and start a new thread to see if folks can provide some info to shed some light on this issue.
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