Join Date: Mar 2019
Location: Toronto Ontario Canada
Since there is some interest in my story I have an update.
In Canada we don't have a "lemon law" per say but we have a government created arbitration process that allows people like myself to have an arbitrator listen to our complaints and assist in resolving our issues with the manufacture. I won't go into details of the procedure on how it works but feel free to read it on their website if you are Canadian and think this option is for you, plus this option has a process duration of 70-90 days which is exceptional in my opinion.
So to go on now, I started the Canvap process several weeks ago and it's currently in the hands of FCA Canada to respond to my complaint (they have 10 days from when they are provided with my complaint). So not surprisingly they called me yesterday (yes April fool's day) and here is how the 22 minute conversation went:
- We understand you filed a complaint with Canvap
- We would like to offer you a deal on a new vehicle (Employee
- We can't do anything about your 8 month old vehicle, you can
trade it in for the $32,000 loss of depreciation (lol) ($64,000
paid less $32,000 as trade in value)WOW
- The agent (sic) Casey advises that she owns the same vehicle as
me and it stalls as well. She advises that she has made
personal inquiries with the engineering department about her own
vehicle and has been advised that this has been an ongoing issue
with the "start/stop" feature and they have no fix for it.
- She states that Canvap can't help me because this is a design
flaw in the vehicle and Cnavap can't order them to redesign
- She said that the only way Canvap can force them to buy back
my vehicle is if it's unique to my vehicle, but since all Pacificas
are affected and they can't fix it the arbitrator has
no authority over them.
So during the conversation I explained that my vehicle doesn't have an issue with the stop/start stalling mine is when travelling at speeds, like the last time 60 km/hr when it stalled on a highway. She didn't have a response to my statement.
So not surprisingly I went to the dealership this morning, and by the way every single person I have dealt with at this dealership in sales and service have been amazing, and they can't release the vehicle because it's not fixed and they have no known fixes for the issue.
Lastly, I asked Casey in our conversation, to have them just buy my vehicle back and I would buy a new Hybrid Pacifica and she was adamant that that cannot be done.
To answer some of the questions:
When the vehicle looses power all the power features are lost so turning the wheel is stiff and hard and the brakes need to be pressed two feet full force to just slow down.
My vehicle has not had the stop/start stall that some are having. My vehicle has always been in motion going 5km/hr or faster.
If anyone has anymore questions ask away.
Thanks for listening.
Last edited by Benjbeard; 04-02-2019 at 03:23 PM.
Reason: punctuation and gramar