Van won't start. Dealer can't fix. - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 3 (permalink) Old 05-01-2019, 11:38 AM Thread Starter
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Van won't start. Dealer can't fix.

My 2017 touring L plus van has been at the dealer for 4 weeks and they can't figure out what's wrong!

After a week vacation, we came home and tried to start it but it was completely dead. Would not jump. Let it charge overnight, still dead but trying to start. Husband jumped it and it finally started and got it to the dealer. The dealer said it was a bad battery even though it was only 2 years old. We paid $300 and brought it home.

2 days later it wouldn't start again. Again same thing so dead it wouldn't jump. Charged overnight and still had to jump it with my husbands car. Drove to the dealer and been there since. They say they cannot figure it out. Something is draining the battery but they don't know what.

Anyone have this problem? We have the lifetime warranty and they called today about performing some 3 hour test on it and kept saying we don't know if it will be covered bc we don't know what's wrong with it.
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post #2 of 3 (permalink) Old 05-01-2019, 03:24 PM
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Quote:
Originally Posted by Dskmom View Post
My 2017 touring L plus van has been at the dealer for 4 weeks and they can't figure out what's wrong!

After a week vacation, we came home and tried to start it but it was completely dead. Would not jump. Let it charge overnight, still dead but trying to start. Husband jumped it and it finally started and got it to the dealer. The dealer said it was a bad battery even though it was only 2 years old. We paid $300 and brought it home.

2 days later it wouldn't start again. Again same thing so dead it wouldn't jump. Charged overnight and still had to jump it with my husbands car. Drove to the dealer and been there since. They say they cannot figure it out. Something is draining the battery but they don't know what.

Anyone have this problem? We have the lifetime warranty and they called today about performing some 3 hour test on it and kept saying we don't know if it will be covered bc we don't know what's wrong with it.
Hi Dskmom,
We are very sorry to hear about your experience. Has a case been opened on the customer care side to add an additional layer of assistance to this process? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Chrysler Social Care Specialist
ChryslerCares is online now  
post #3 of 3 (permalink) Old 05-01-2019, 10:34 PM
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Join Date: Oct 2016
Location: California
Posts: 1,325
Quote:
Originally Posted by Dskmom View Post
My 2017 touring L plus van has been at the dealer for 4 weeks and they can't figure out what's wrong!

After a week vacation, we came home and tried to start it but it was completely dead. Would not jump. Let it charge overnight, still dead but trying to start. Husband jumped it and it finally started and got it to the dealer. The dealer said it was a bad battery even though it was only 2 years old. We paid $300 and brought it home.

2 days later it wouldn't start again. Again same thing so dead it wouldn't jump. Charged overnight and still had to jump it with my husbands car. Drove to the dealer and been there since. They say they cannot figure it out. Something is draining the battery but they don't know what.

Anyone have this problem? We have the lifetime warranty and they called today about performing some 3 hour test on it and kept saying we don't know if it will be covered bc we don't know what's wrong with it.
Here's a thread to check. An alternator ended up being replaced.
https://www.pacificaforums.com/forum...to_threadtools
Longtimemopar likes this.

2017 Pacifica Touring L (gas) - Sept. 2016 build
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