Car wouldn't start with push button, but remote worked?
2018 Pacifica Limited
We live in Las Vegas, and my wife is on a trip to Phoenix. She called me saying the car wouldn't start.
1) Get in the car,
2) press Start, Radio and A/C Come on
3) Dash then says press Brake and Start message (as expected)
When she presses the button though, nothing would happen. No starter noise.
I'm not entirely clear if literally nothing was occurring, or if the dash as turning back off.
I had her go through start sequence WITHOUT foot on the brake, go to vehicle info and battery is reporting 12.1V.
She then puts her foot on the brake, presses start button, and everything turns off.
Asked her to go back through the sequence like she normally would, with her foot on the brake.
Radio comes on, get the dash message, press start the second time, everything turns off.
Crap --- Told her to call roadside assistance, maybe we need to jump the car. (although I didn't understand why all the starter wasn't even trying to turn over).
Call her back two minutes later and told her to try this.
1) get out of car - Lock it.
2) Press Remote Start on the key fob.
Sure enough, the Car starts write up. Had her get in the car, she presses the start button and it releases the security.
Told her to drive home to Vegas and don't turn off the car.
So what's happening here?