Turtle - Battery Conditioning - No Front A/C - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 9 (permalink) Old 06-13-2019, 04:24 PM Thread Starter
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Turtle - Battery Conditioning - No Front A/C

New owner here and my wife is taking the kids on a big trip. She gets out of town and while driving the "Battery Conditioning" comes on, A/C in front shuts off, and the car won't go above 45 mph. She's in the middle of no where so with the kids it's not wise to pull over.

The turtle goes away but the BC and the A/C are still problems. She's been at the dealership for four hours as they try to figure it out.

Wouldn't the car still be functional even if there was a charge problem due to a hot battery? Or anyone have any suggestions? When I did a search for battery conditioning, the problem I have doesn't seem to be the one below where the car won't start again.

Dealership has told me... it was giving a charge error, maybe b/c of the heat of the battery and the car thinks that it's overheated. They think it may be a fuse, but haven't found anything to work. HVAC in the rear was working but not the front so no compressor issue.

It's a strange problem with only 1100 miles on it. I'm also a little worried that if heat will cause limp mode then how am I going to get through our desert summers?

If I missed a thread in my searches I apologize in advance.
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post #2 of 9 (permalink) Old 06-13-2019, 04:36 PM Thread Starter
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Additional Info:

The "Battery Conditioning" did come on another time when they were test driving the vehicle.

The car was fully charged before leaving. We have a Level 2 Charger - the charger tells us the voltage, temperature, and time it's been charging. Nothing out of the ordinary.

The outside temperatures have been in the 100's but this morning when the problem started was 86-95 degrees.

The last two days, I've noticed that the engine has come on even when we have 80-90% battery life showing. The car sounds like a fan may be on in the front at certain stops and the engine doesn't show as running.

2019 Hybrid Limited
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post #3 of 9 (permalink) Old 06-13-2019, 05:26 PM
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Quote:
Originally Posted by NoSuchSol View Post
Additional Info:

The "Battery Conditioning" did come on another time when they were test driving the vehicle.

The car was fully charged before leaving. We have a Level 2 Charger - the charger tells us the voltage, temperature, and time it's been charging. Nothing out of the ordinary.

The outside temperatures have been in the 100's but this morning when the problem started was 86-95 degrees.

The last two days, I've noticed that the engine has come on even when we have 80-90% battery life showing. The car sounds like a fan may be on in the front at certain stops and the engine doesn't show as running.
I don't have a hybrid, but you can private message @ChryslerCares by clicking on the red letters. They will need the VIN and info about the problem and where the van is being serviced. You may not get an immediate response, but you may want to start the process. What state or area is the van being worked on in case someone has a recommended place if this dealer needs assistance?

@Frig or @AZBean any suggestions?

2017 Pacifica Touring L (gas) - Sept. 2016 build
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post #4 of 9 (permalink) Old 06-13-2019, 09:45 PM
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I've never experienced it, but attached is the user manual section on battery reconditioning, talks about it dealing with extreme hot weather and even mentions not using the A/C while the reconditioning is going on.

What does the entire message say?

Have they tried the level 1 charger to recondition the battery?

Regarding the summer, waymo's been running a bunch of Pacificas in Phoenix so I'm sure they can handle the desert heat.... or they may have been modified to handle it better, who knows.
Attached Images
File Type: png battery_conditioning.png (294.6 KB, 16 views)
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☞ manufactured Weds 11/07/18 at 6PM, overcast with chance of rain
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post #5 of 9 (permalink) Old 06-14-2019, 09:15 PM
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Take a look at the attached heating and cooling diagram. Sorry for the fuzziness, it is the best I have got. Notice that there are three evaporators in the cooling refrigerant system (the blue lines), one for the front A/C, one for the rear A/C and one for the battery. The front one and the battery one have shutoff valves, the rear A/C does not. It is my best guess that the refrigerant shutoff valve for the battery was stuck closed which caused the battery to get hot. The control system noticed the battery was hot, put up the "battery conditioning" message and shut off the front evaporator in an attempt to direct more cooling to the battery. But that didn't get anywhere since the battery's shutoff valve was still stuck closed.
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File Type: png PacHy_heating-cooling_diagram.png (110.3 KB, 13 views)
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post #6 of 9 (permalink) Old 06-14-2019, 11:34 PM Thread Starter
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Thank you for the info everyone. The dealership hasn't given me much to go on but it did sound like a coolant problem so my thinking was pump.

I'm hoping that it's not going to need a battery replacement.

I'm also hoping that Chrysler covers the cost of the rental. Her being two hours away and needing to get another 18 hours for the commitment has really put a crimp in things.

2019 Hybrid Limited
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post #7 of 9 (permalink) Old 06-19-2019, 09:22 PM Thread Starter
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Addl' Info: My wife got a notification on her phone that the car had a charge fault. The dealership tried to charge it. That worries me that the batteries may have been fried when they had the suspected coolant issue.

RANT: I'm upset at how so little has been done in 5 business days. The car has basically sat at the dealership since Thursday. The dealership keep saying that Chrysler hasn't gotten back to them on the STAR case and when I finally got to talk to a case manager (that I had to call to finally talk to) he said that he's had a couple conversations with them but he couldn't say that the Chrysler Technician Team has had any conversation. So basically, 5 business days without anything really being done.

It doesn't instill confidence that I'm going to see the car soon or that they'll properly take care of the rental costs that we've currently incurred. I'm sorry, but 35/day doesn't cover a vehicle to carry four children and an adult around in. You cannot get a loaner from the local dealership unless they have your car and the out of town dealership won't because they don't allow their cars out of town. So far a bad experience... especially for a good car.
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post #8 of 9 (permalink) Old 06-20-2019, 09:38 PM Thread Starter
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Update: 6 Business Days... Car has been sitting at the out-of-town dealership with no work done to it, and Case got in the hands of the Chrysler Customer Care yesterday from what I was told today. I was told that they couldn't provide us a rental expense to get an equivalent vehicle...that set me off a bit. What was even more frustrating is our case manager WOULD NOT give me any time frame on when the car may be transferred to a local dealership, or if it would be worked on.

So - no work, no service, no customer care, no proper reimbursement for our out of pocket expenses, no idea what the problem is, and no idea when we may know anything.

IMPORTANT: My wife is in the middle of the desert, with our four kids, driving back from the major appointment that the car broke down from. She gets on the phone with the dealership and the car is being towed to our local dealership - it required a discussion with the General Manager and she got it done. That's more than Chrysler was able to do.

We still have to rent a car as our local dealership doesn't have any available loaners that work, but I found something that may keep the wife happy till then.

TLR - Chrysler 0 - Wife 1 (Me... probably a 0 too.)

Hopefully we'll have some proper repairs done and maybe the correct amount of attention to the issue. I'm really hoping that I can give out some KUDO's to the local dealership here shortly. Credit should be given where credit is due.

2019 Hybrid Limited
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post #9 of 9 (permalink) Old 07-07-2019, 01:25 PM
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@NoSuchSol
Hey we just bought a 2019 Pacifica Hybrid yesterday. Driving home we had the exact same issue you describe here.
Did you ever get resolution? What was the issue? I'm worried I've got a lemon here.
Thanks
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