Update: 6 Business Days... Car has been sitting at the out-of-town dealership with no work done to it, and Case got in the hands of the Chrysler Customer Care yesterday from what I was told today. I was told that they couldn't provide us a rental expense to get an equivalent vehicle...that set me off a bit. What was even more frustrating is our case manager WOULD NOT give me any time frame on when the car may be transferred to a local dealership, or if it would be worked on.
So - no work, no service, no customer care, no proper reimbursement for our out of pocket expenses, no idea what the problem is, and no idea when we may know anything.
IMPORTANT: My wife is in the middle of the desert, with our four kids, driving back from the major appointment that the car broke down from. She gets on the phone with the dealership and the car is being towed to our local dealership - it required a discussion with the General Manager and she got it done. That's more than Chrysler was able to do.
We still have to rent a car as our local dealership doesn't have any available loaners that work, but I found something that may keep the wife happy till then.
R - Chrysler 0 - Wife 1 (Me... probably a 0 too.)
Hopefully we'll have some proper repairs done and maybe the correct amount of attention to the issue. I'm really hoping that I can give out some KUDO's to the local dealership here shortly. Credit should be given where credit is due.