8.4 touchscreen "disappearing" - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 8 (permalink) Unread 07-06-2019, 06:18 PM Thread Starter
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8.4 touchscreen "disappearing"

I'm not even sure how to describe this, but has anyone else had a problem with the center touchscreen slowly disappearing, or going black in places? Mine started last year with the top right corner losing it's image. The dark spot has gradually grown to the point where the passenger temperature display is pretty much gone. Maybe the LCD is separating or something, but it appears to be getting worse quicker. This thing has just been one problem after another. Hopefully the pictures show it clearly.
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File Type: jpg screen3.jpg (156.9 KB, 29 views)
File Type: jpg screen4.jpg (157.3 KB, 27 views)

Last edited by dbowperson; 07-06-2019 at 06:22 PM.
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post #2 of 8 (permalink) Unread 07-07-2019, 06:24 AM
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Originally Posted by dbowperson View Post
I'm not even sure how to describe this, but has anyone else had a problem with the center touchscreen slowly disappearing, or going black in places? Mine started last year with the top right corner losing it's image. The dark spot has gradually grown to the point where the passenger temperature display is pretty much gone. Maybe the LCD is separating or something, but it appears to be getting worse quicker. This thing has just been one problem after another. Hopefully the pictures show it clearly.
Looks like a defective screen. Take it in if it's still under warranty. If it isn't, the screen is easily replaceable. The whole surround with the vents is just held with clips and easily pops off by pulling it out around the edges with your hands. The screen itself is attached to the surround with 4 small screws on the back. Make sure you get the same model year screen if you have a 17.

2017 PACIFICA LIMITED GRANITE CRYSTAL METALLIC, BLACK ALLOY, SAFETY TEC, UCONNECT THEATER/SOUND, 20" WHEELS. DELIVERED 09/12/16.
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post #3 of 8 (permalink) Unread 07-07-2019, 10:47 AM Thread Starter
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Unfortunately it is out of warranty so I'd say I'm on my own. It looks like I can get a new screen for around $400 so I'd say that's my best route. This is just after dropping close to $2K for a new AC compressor and rental car while it was down. I just need to decide if I replace it or dump the POS for something different. By the way this morning the passenger temperature display is completely gone so it's definitely getting worse.
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post #4 of 8 (permalink) Unread 07-07-2019, 01:08 PM
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Unfortunately it is out of warranty so I'd say I'm on my own. It looks like I can get a new screen for around $400 so I'd say that's my best route. This is just after dropping close to $2K for a new AC compressor and rental car while it was down. I just need to decide if I replace it or dump the POS for something different. By the way this morning the passenger temperature display is completely gone so it's definitely getting worse.
Man that sucks to hear. Can't believe the compressor already crapped out. You can find the screen on eBay for quite a bit less. I got the processor and screen for less than 300 at a junk yard.

Here's a screen for $185. The picture is deceiving because it's refracting the light from the shattered windshield. They say it's A grade in the description. They also have a 30 return policy.

https://www.ebay.com/itm/Info-GPS-TV...YAAOSwM6VcXISK
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2017 PACIFICA LIMITED GRANITE CRYSTAL METALLIC, BLACK ALLOY, SAFETY TEC, UCONNECT THEATER/SOUND, 20" WHEELS. DELIVERED 09/12/16.

Last edited by irpilot; 07-07-2019 at 01:14 PM.
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post #5 of 8 (permalink) Unread 07-07-2019, 06:09 PM Thread Starter
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Originally Posted by irpilot View Post
Man that sucks to hear. Can't believe the compressor already crapped out. You can find the screen on eBay for quite a bit less. I got the processor and screen for less than 300 at a junk yard.

Here's a screen for $185. The picture is deceiving because it's refracting the light from the shattered windshield. They say it's A grade in the description. They also have a 30 return policy.

https://www.ebay.com/itm/Info-GPS-TV...YAAOSwM6VcXISK

Thanks! I'll check that out.
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post #6 of 8 (permalink) Unread Yesterday, 04:10 PM Thread Starter
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Man that sucks to hear. Can't believe the compressor already crapped out. You can find the screen on eBay for quite a bit less. I got the processor and screen for less than 300 at a junk yard.

Here's a screen for $185. The picture is deceiving because it's refracting the light from the shattered windshield. They say it's A grade in the description. They also have a 30 return policy.

https://www.ebay.com/itm/Info-GPS-TV...YAAOSwM6VcXISK

You're the best! I bought that one you linked and it's perfect Literally a 30 second swap. Can't thank you enough for saving me $$$.
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post #7 of 8 (permalink) Unread Yesterday, 09:18 PM
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post #8 of 8 (permalink) Unread Yesterday, 11:36 PM
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You're the best! I bought that one you linked and it's perfect Literally a 30 second swap. Can't thank you enough for saving me $$$.
That's awesome. Happy to hear it helped you out!

2017 PACIFICA LIMITED GRANITE CRYSTAL METALLIC, BLACK ALLOY, SAFETY TEC, UCONNECT THEATER/SOUND, 20" WHEELS. DELIVERED 09/12/16.
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