Well I hate to say it, but I am here with the exact same issue and similar response from Chrysler.
Bought my new Chrysler 2020 Pacifica on Dec. 16th 2019. After my first wash Jan. 2020 I noticed the trim around the front headlight (only the drivers side) was being pushed out and it also exposed the edge of the bumper which didn't have the paint wrapped around it all the way. I brought this issue up during my first oil change service and the service department sent me their body shop. The shop said that it’s an issue with the clips, but they can't do anything with out an warrienty claim. They took pictures and said they would get with service to file.
I didn’t hear back, but Covid also went into full effect. So last month for my 10K oil change I brought it up again at the service department. I rented a car so they could have it in the shop to fix (warranty items would cover the car rental).
4 days later, they said there is noting wrong, and its not covered under warranty. So again, I got to pay for Chrysler's product that is defective.
As an Honda customer for the past 35 years before coming over to Chrysler, you can see I am not happy at all with this kind of product defect and non-support from Chrysler.
So now I decided to do my own research to the bottom of this issue.
I walked the Nyle Maxwell Supercenter lot and found 2 of the 12 New Pacific's doing the exact same thing. Same side and same location. My service manager also walked the lot and I showed him the issues. He was surprised, but was convinced that I was not crazy. Then if you google this issue, you will see the same kind of complaints, from the same side, and on vans from 2017-2020. Yet Chrysler is not helping the dealers with calming this as a defect or warranty item.
So if there are no broken clips, as the my Service Center told me when they took off the bumper, then why is the bumper not fitting correctly? Why is there not a Chrysler internal memo on how to fix this, Why is Chrysler not address this even when it is happen on bran new vans on the lot?
My van assembly point/port of entry is Windsor, Ontario, Canada.
Now when you put pressure on the bumper outside of the light, you can get it to bow out even more. Which points to the clips being installed too tight and forcing the bumper to bow out. OR its a defective bumper in the sense that when the painted wrap is applied to the plastic base bumper, by heated shrink wrap or similar process, the wrap is causing it to bow. If you see my image, you can see how this colored wrap that does not cover the bumper completely in this one location.
This might explain why service is saying there is nothing wrong or broken with the clips. But again it does not fit like the other side at all.
Again, I've spend more time than I wish on this simple issues that apparently has been an issue for years with Chrysler’s Pacifica. And all I am getting from Chrysler (as a new customer to the family) is blow off attention.
And we've all been blown-off before in life and it sure doesn't feel good or build any deeper trust in a relationship.
Ryan Coover
Frustrated New 2020 Chrysler Pacifica Owner
The white bumper images are of 2020 Chrysler Pacifica and the two black images are from the New 2020 Chrysler Pacifica's on the dealers lot taken on Nov. 24, 2020.