Front bumper defect? - 2017+ Chrysler Pacifica Minivan Forums
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  • 1 Post By Bond007
  • 1 Post By ChryslerCares
  • 1 Post By stanaka1
 
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post #1 of 7 (permalink) Old 07-10-2019, 04:10 PM Thread Starter
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Join Date: Jul 2019
Location: El Monte, CA
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Front bumper defect?

The bumper just under the driver's side headlights has popped out. The tabs that hold the bumper in don't clip properly. I partially took off the bumper to see if any of the tabs were damaged, but I don't see anything wrong. Either the mount is too low or the bumper tab is too high. It sticks out more when it gets hot from the midday sun. Should this be a warranty repair? I got the van 6/23 and have just under 1500mi on it.
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File Type: jpg PSX_20190710_130641.jpg (372.6 KB, 53 views)
File Type: jpg PSX_20190710_130514.jpg (353.7 KB, 50 views)

2019 Limited S (gas), black on black on black.

Also: 2016 Kia Sedona SXL, 8 passenger
Past: 2009 Toyota Venza 4-cyl, 2006 Scion tC
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post #2 of 7 (permalink) Old 07-10-2019, 04:27 PM
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Of course that is a defect which should be covered under warranty. Do not try to pry it off. Just go to your dealership and ask them to fix it. I’m assuming you haven’t hit (or been hit by) something/ other cars. Involve @ChryslerCares if you want to.
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2018 Gas Pacifica Limited, Jazz blue with Alloy interior
8 Seater, Uconnect theater HK sound, Trailer tow package.
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post #3 of 7 (permalink) Old 07-12-2019, 10:30 AM
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Quote:
Originally Posted by stanaka1 View Post
The bumper just under the driver's side headlights has popped out. The tabs that hold the bumper in don't clip properly. I partially took off the bumper to see if any of the tabs were damaged, but I don't see anything wrong. Either the mount is too low or the bumper tab is too high. It sticks out more when it gets hot from the midday sun. Should this be a warranty repair? I got the van 6/23 and have just under 1500mi on it.
Hi stanaka1,
We're sorry to hear about this! We recommend having your dealer look into this for you. If you would like any additional assistance, please feel free to send us a private message and we'll be happy to help!
Lydia
Chrysler Social Care Specialist
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post #4 of 7 (permalink) Old 08-04-2019, 08:28 PM Thread Starter
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Quick update. I took the van in on 7/15 and got it back a few days later. The dealer took the van to a third party body shop since they don't have one on site. I don't know what that shop did, but they took 3 days to do nothing. Gap is still there. And I've since noticed a bit of water intrusion on the drivers side headlight after putting it in through a carwash.

Going to take it back this Monday and the service writer said that he'll have his guys pull the bumper apart and if needed, order new parts. Fingers crossed!
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File Type: jpg IMG_20190801_191814.jpg (277.8 KB, 28 views)

2019 Limited S (gas), black on black on black.

Also: 2016 Kia Sedona SXL, 8 passenger
Past: 2009 Toyota Venza 4-cyl, 2006 Scion tC
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post #5 of 7 (permalink) Old 08-05-2019, 10:13 AM
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Quote:
Originally Posted by stanaka1 View Post
Quick update. I took the van in on 7/15 and got it back a few days later. The dealer took the van to a third party body shop since they don't have one on site. I don't know what that shop did, but they took 3 days to do nothing. Gap is still there. And I've since noticed a bit of water intrusion on the drivers side headlight after putting it in through a carwash.

Going to take it back this Monday and the service writer said that he'll have his guys pull the bumper apart and if needed, order new parts. Fingers crossed!
Hi stanaka1,

Please keep us updated on your dealer visit. If we can be of any assistance, feel free to send us a direct message. We'd be glad to help.

Mark
Chrysler Social Care Specialist
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post #6 of 7 (permalink) Old 08-10-2019, 04:43 AM Thread Starter
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Dealer is ordering a new front facia. Looks like a clip in the middle got bent during assembly and won't clip in properly. They also replaced the headlight because of the water intrusion.

On a side note, I had a Grand Caravan GT as a rental for three days, and let's just say I'm really glad I have the Pac back.
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Last edited by stanaka1; 08-10-2019 at 04:46 AM.
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post #7 of 7 (permalink) Old 08-12-2019, 01:52 PM
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Quote:
Originally Posted by stanaka1 View Post
Dealer is ordering a new front facia. Looks like a clip in the middle got bent during assembly and won't clip in properly. They also replaced the headlight because of the water intrusion.

On a side note, I had a Grand Caravan GT as a rental for three days, and let's just say I'm really glad I have the Pac back.
Thanks for the update, stanaka1. Im glad to hear your dealer was able to identify the appropriate course of action for your situation. If you are in need of any additional assistance at this time, please do not hesitate to send us a PM. Were always happy to help.

Mark
Chrysler Social Care Specialist
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