Clicking noise and frame shifting sensation on passenger side floorboard
My 2018 Pacifica touring is slated to go in tomorrow for the 5th time for the same sound/issue. Everything was fine with the car when we purchased in Feb of 2018. In June/July 2018 we had the first recall and I took it in for service. Since we picked it up there has been a clicking noise and a definite sensation noticable on the passenger side floorboard. It is most noticable when I take my foot off of the accelerator, brake slowly, and when I back up into my driveway (a slight incline on the apron and flat on the driveway).
The first time I took it in, I was told they checked and had to tighten something that had been worked on for the first recall. The second time it went in I was told they heard and felt nothing and blamed the sound they heard on my sunglasses I left in the sunglass holder (bunk). The third time (I removed EVERYTHING so they could not blame an internal object) they greased bearings and thought that might be the problem since they claimed they didn't hear anything (and refused to sit in the passenger seat on a test drive with me to feel the sensation themselves) and the 4th time I was told they tightened parts of the suspension even though they heard nothing. Again I had told them it was more of a sensation than a sound, but was refused a test drive .
Car is slated to go back in tomorrow- 1 week after picking it up for the 4th time with the same issue. My question for everyone is 2 fold-
A- has anyone had a problem like this- if so, what was the diagnosis
And B- how in the world do I get the employees in service to approve a test drive with a tech. I suspect the issue is more than what we have already looked at- suspension, brakes, tires, trans. My husband swears he feels the frame shift when I turn right at low speeds and believes it is a bigger problem. Service doesn't seem to think so. My plan right now is to keep taking it in and requesting a rental as many times as necessary for them to take a test drive with me to prove I am not crazy. Husband says it is time to get an attorney involved now that we are on the 5th trip in for the same issue. My car only had 15000 miles on it. I am feeling some buyers remorse at the moment, although my experience with the car beyond this issue has been great.
Interested to hear what others have experienced.