Clicking noise and frame shifting sensation on passenger side floorboard - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 3 (permalink) Old 07-16-2019, 01:21 AM Thread Starter
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Join Date: Jul 2018
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Angry Clicking noise and frame shifting sensation on passenger side floorboard

Hi everyone.

My 2018 Pacifica touring is slated to go in tomorrow for the 5th time for the same sound/issue. Everything was fine with the car when we purchased in Feb of 2018. In June/July 2018 we had the first recall and I took it in for service. Since we picked it up there has been a clicking noise and a definite sensation noticable on the passenger side floorboard. It is most noticable when I take my foot off of the accelerator, brake slowly, and when I back up into my driveway (a slight incline on the apron and flat on the driveway).

The first time I took it in, I was told they checked and had to tighten something that had been worked on for the first recall. The second time it went in I was told they heard and felt nothing and blamed the sound they heard on my sunglasses I left in the sunglass holder (bunk). The third time (I removed EVERYTHING so they could not blame an internal object) they greased bearings and thought that might be the problem since they claimed they didn't hear anything (and refused to sit in the passenger seat on a test drive with me to feel the sensation themselves) and the 4th time I was told they tightened parts of the suspension even though they heard nothing. Again I had told them it was more of a sensation than a sound, but was refused a test drive .

Car is slated to go back in tomorrow- 1 week after picking it up for the 4th time with the same issue. My question for everyone is 2 fold-
A- has anyone had a problem like this- if so, what was the diagnosis
And B- how in the world do I get the employees in service to approve a test drive with a tech. I suspect the issue is more than what we have already looked at- suspension, brakes, tires, trans. My husband swears he feels the frame shift when I turn right at low speeds and believes it is a bigger problem. Service doesn't seem to think so. My plan right now is to keep taking it in and requesting a rental as many times as necessary for them to take a test drive with me to prove I am not crazy. Husband says it is time to get an attorney involved now that we are on the 5th trip in for the same issue. My car only had 15000 miles on it. I am feeling some buyers remorse at the moment, although my experience with the car beyond this issue has been great.

Interested to hear what others have experienced.
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post #2 of 3 (permalink) Old 07-18-2019, 07:34 AM
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Location: Auburn Hills, MI
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Quote:
Originally Posted by Cmajor.ca View Post
Hi everyone.

My 2018 Pacifica touring is slated to go in tomorrow for the 5th time for the same sound/issue. Everything was fine with the car when we purchased in Feb of 2018. In June/July 2018 we had the first recall and I took it in for service. Since we picked it up there has been a clicking noise and a definite sensation noticable on the passenger side floorboard. It is most noticable when I take my foot off of the accelerator, brake slowly, and when I back up into my driveway (a slight incline on the apron and flat on the driveway).

The first time I took it in, I was told they checked and had to tighten something that had been worked on for the first recall. The second time it went in I was told they heard and felt nothing and blamed the sound they heard on my sunglasses I left in the sunglass holder (bunk). The third time (I removed EVERYTHING so they could not blame an internal object) they greased bearings and thought that might be the problem since they claimed they didn't hear anything (and refused to sit in the passenger seat on a test drive with me to feel the sensation themselves) and the 4th time I was told they tightened parts of the suspension even though they heard nothing. Again I had told them it was more of a sensation than a sound, but was refused a test drive .

Car is slated to go back in tomorrow- 1 week after picking it up for the 4th time with the same issue. My question for everyone is 2 fold-
A- has anyone had a problem like this- if so, what was the diagnosis
And B- how in the world do I get the employees in service to approve a test drive with a tech. I suspect the issue is more than what we have already looked at- suspension, brakes, tires, trans. My husband swears he feels the frame shift when I turn right at low speeds and believes it is a bigger problem. Service doesn't seem to think so. My plan right now is to keep taking it in and requesting a rental as many times as necessary for them to take a test drive with me to prove I am not crazy. Husband says it is time to get an attorney involved now that we are on the 5th trip in for the same issue. My car only had 15000 miles on it. I am feeling some buyers remorse at the moment, although my experience with the car beyond this issue has been great.

Interested to hear what others have experienced.
Hi Cmajor.ca,
We're truly sorry to hear about your ongoing concern. How did your appointment go yesterday? We would like the opportunity to look into this for you, as we understand your desires to have this addressed. Please keep in mind, that if you do obtain legal representation, our team will no longer be in the best position to assist you further. Your legal representation will get in touch with the most appropriate teams and know the best channels to communicate. Please send us a private message at your earliest convenience.

Lydia
Chrysler Social Care Specialist
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post #3 of 3 (permalink) Old 07-18-2019, 08:16 AM
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Join Date: Mar 2018
Location: Texas
Posts: 148
It’s not easy to diagnose noises over the internet. It would be helpful if you could identify the specific recall work performed.

Your description does correlate with recall v15 in the USA (assuming you’re Canadian ,eh?). The symptom is clicking or knocking from the passenger side front suspension. The recall applies to vans built from Nov 1,2017 to Feb 28, 2018. Based on your purchase date it certainly seems possible your van is in that range.

Here is a link to the NHTSA website with all the associated recall documents. https://www.nhtsa.gov/vehicle/2018/C...AN/FWD#recalls Skimming through the repair procedure I note that two different methods are offered - one replacing a defective bolt, the second more involved with replacement of several suspension components on the passenger side front. Might be worth discussing with your service advisor whether this recall applies, which remedy has been performed, and whether the more involved remedy might be appropriate to apply. Good luck.
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