Backup Camera Failure - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 4 (permalink) Old 07-24-2019, 04:15 PM Thread Starter
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Backup Camera Failure

2018 Pacifica Limited...

Backup camera is completely black 90% of the time. The rest of the time it works great.

Just paid $125 for a diagnostic by the dealer. Dealer says we need a new camera and wiring harness.

Cost is about $650 plus tax.

Has anybody been here?

Thanks,

pt.

Last edited by pacificatree; 07-24-2019 at 04:20 PM.
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post #2 of 4 (permalink) Old 07-24-2019, 08:47 PM
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Quote:
Originally Posted by pacificatree View Post
2018 Pacifica Limited...

Backup camera is completely black 90% of the time. The rest of the time it works great.

Just paid $125 for a diagnostic by the dealer. Dealer says we need a new camera and wiring harness.

Cost is about $650 plus tax.

Has anybody been here?

Thanks,

pt.
The left side camera on our 2019 Hybrid Limited used to show black at startup about a third of the time until the dealer installed a camera firmware update recently which seems to have fixed it. Is your camera replacement covered under the factory warranty?
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post #3 of 4 (permalink) Old 07-25-2019, 02:13 PM Thread Starter
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My mileage is too high and I am out of warranty.

Does the dealer have to install software updates? I can do it myself on my Ford.

pt.

2018 Pacifica Limited.
Purchased used at 14,000 miles.

ESS Battery failure at 34,800 miles ($190)
Backup Camera failure at 36,500 miles ($125 diagnostic, $650 quote)
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post #4 of 4 (permalink) Old 07-25-2019, 03:20 PM
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Join Date: Sep 2017
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Quote:
Originally Posted by pacificatree View Post
My mileage is too high and I am out of warranty.

Does the dealer have to install software updates? I can do it myself on my Ford.

pt.
On internal modules like the camera module, yes, the dealer has to do it. I think only the infotainment software can be updated by the user.
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