Engine shut off for no apparent reason - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 3 (permalink) Old 07-25-2019, 08:48 AM Thread Starter
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Exclamation Engine shut off for no apparent reason

The other day my 2017 Pacifica shut itself off and wouldn't start back up. The tow truck was able to use a jump pack to get it started and on the flatbed. He was unable to get it off the flatbed at the mechanics. It started once with the jump pack, and the shut off as soon as it was placed into gear. He ended up pouring tranny fluid behind the tires to get it to slide off the truck. The mechanic also had a hard time. Once started, and driven they couldn't recreate the issue. Tested the alternator and battery and those are good. They kept it a day, drove it and could not find anything wrong. When I went to pick it up, the remote start didn't work. Plenty of gas, all doors closed, etc. My next trip, I felt a little delay with the engine turning over. I drove to an appointment about 45 minutes away (highway driving, mostly). My appointment lasted 30-40 minutes. It didn't start on the first try. I waited a moment and tried again and it did start. I don't trust this car. I hope some one here has some clues. I'd like to have an idea before heading to the dealer.
All recalls have been addressed according to the NHSTA site.

Last edited by Topscratch; 07-25-2019 at 08:51 AM. Reason: lacking detail
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post #2 of 3 (permalink) Old 07-25-2019, 09:41 AM
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Originally Posted by Topscratch View Post
The other day my 2017 Pacifica shut itself off and wouldn't start back up. The tow truck was able to use a jump pack to get it started and on the flatbed. He was unable to get it off the flatbed at the mechanics. It started once with the jump pack, and the shut off as soon as it was placed into gear. He ended up pouring tranny fluid behind the tires to get it to slide off the truck. The mechanic also had a hard time. Once started, and driven they couldn't recreate the issue. Tested the alternator and battery and those are good. They kept it a day, drove it and could not find anything wrong. When I went to pick it up, the remote start didn't work. Plenty of gas, all doors closed, etc. My next trip, I felt a little delay with the engine turning over. I drove to an appointment about 45 minutes away (highway driving, mostly). My appointment lasted 30-40 minutes. It didn't start on the first try. I waited a moment and tried again and it did start. I don't trust this car. I hope some one here has some clues. I'd like to have an idea before heading to the dealer.
All recalls have been addressed according to the NHSTA site.
Hi Topscratch,
We certainly understand why this is concerning. We would like to ensure that this is documented as well as connect you with a case specialist to assist you as you work with your dealer towards a resolution. If this is something you would be interested in, please send our team a private message!
Alex
Chrysler Social Care Specialist
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post #3 of 3 (permalink) Old 07-25-2019, 11:12 AM
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Quote:
Originally Posted by Topscratch View Post
The other day my 2017 Pacifica shut itself off and wouldn't start back up. The tow truck was able to use a jump pack to get it started and on the flatbed. He was unable to get it off the flatbed at the mechanics. It started once with the jump pack, and the shut off as soon as it was placed into gear. He ended up pouring tranny fluid behind the tires to get it to slide off the truck. The mechanic also had a hard time. Once started, and driven they couldn't recreate the issue. Tested the alternator and battery and those are good. They kept it a day, drove it and could not find anything wrong. When I went to pick it up, the remote start didn't work. Plenty of gas, all doors closed, etc. My next trip, I felt a little delay with the engine turning over. I drove to an appointment about 45 minutes away (highway driving, mostly). My appointment lasted 30-40 minutes. It didn't start on the first try. I waited a moment and tried again and it did start. I don't trust this car. I hope some one here has some clues. I'd like to have an idea before heading to the dealer.
All recalls have been addressed according to the NHSTA site.
Personally, I'd replace the battery first, could be up to 3 years old by now, so can't hurt, and might resolve the issue.

(we should come up with a code for these possible battery issues, it'll save typing, like "Code 27" means load test battery, "Code 28" means replace battery regardless, "Code 29" means check connections and grounds etc )

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engine stall , remote start , shuts down

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