So sorry to hear about your continued frustration and issues with both the vehicle and service. I feel your pain. I had a BMW that I owned for no more than a few weeks before I had an issue that took a month for them to attempt to resolve only to have the issue come back worse a week later. I won't go into the details, but they did the right thing and bought the vehicle back after some months of back and forth with the car sitting in my driveway being unfit to drive IMO for months as the back and forth negotiation went. Eventually they bought it back and let me walk away and gave me a refund of the amount paid minus mileage. It was a custom ordered $100k car. I'm not mentioning the price to show off. I'm only mentioning it to present the point that it doesn't matter the price, the manufacturer, etc. issues will randomly occur every so few builds even if it's brand spanking new. In total I had the car for roughly 6 months.
Point being, these things happen to even brands that are generally deemed solid "premium" brands. It's the nature of mass production of any product, but more expected on first run products. With cars that tends to be the first year any new generation of vehicle models are released. I completely get that this doesn't seem like a good excuse, but it happens to any manufactured item. Refinements, tweaking, fixes, etc. happen over time and year 2 of a model's generation released is typically when the vehicles are more "stable".
With all that said, I'm on multiple major BMW forums and I don't think I've ever seen BMW respond to any posters with vehicle issues and I know they monitor the forums. They just don't take the time to respond to posts which is rather unfortunate. Granted their forums get significant more traction that this one, I feel it's still no excuse to not at least reply to the critical ones that could mean life or death.
So, I give Chrysler kudos for having someone review this forum on a daily basis responding to people as best they can, even if it's only to say sorry about your issue and to contact them directly so that they can help you schedule an appointment with your local dealer. It shows they pay attention, it puts the manufacturer on notice that issues exists with the hopes that at some point collectively these issues are presented to the powers that be which translates to faster and better refinements for future releases while producing viable fixes for current issues under warranty.
I'm writing in hopes to help you not feel so discouraged about your choice in the vehicle. As long as they can resolve the issue and make your vehicle safe to drive again, that's all that matters. If they hold your car long enough, try asking for some compensation for the loss of time in which you weren't able to drive your vehicle since it's been in the shop due to factory defect. Sometimes, depending on the manufacturer/dealer if they have the vehicle for a lengthy enough time, they'll find a way to compensate you for your troubles. I don't know how lengthy it would be for Chrysler, but I would say minimum of 2-4wks in the shop never seeing your car during that time frame is lengthy enough to warrant that conversation.
Last edited by kryptik-pacifica; 11-10-2016 at 11:59 AM.