Sliding door power unavailable - Page 6 - 2017+ Chrysler Pacifica Minivan Forums
 11Likes
Reply
 
LinkBack Thread Tools
post #51 of 60 (permalink) Old 11-07-2018, 10:19 AM
Junior Member
 
Join Date: Nov 2018
Posts: 1
This was the fix for my 2018 Pacifica! I would also add something that is likely obvious to everyone but me: my ignition needed to be on in order to for the fix described below to work. It took me a few unsuccessful tries with the car off before I figured it out.

Quote:
Originally Posted by Jstchilin View Post
mjr0483,

I had this exact problem today and figured it out. The online manual states if there is something obstructing it, it shuts off. To reset it, here's what I did. There is a small black box under the track where wires run into both sides. On top you will find a red switch. Switch it in the other direction, leave for a few seconds, then switch it back. Then pull the door all the way back until it clicks and locks. Make sure it doesn't slide forward at all. Then pull the handle out and slide the door to the closed position. When closing, you should feel some resistance. When fully closed, try the button then. Hopefully this will fix it. If not, could be another deeper issue. Hope this helps!
herbert13 is offline  
Sponsored Links
Advertisement
 
post #52 of 60 (permalink) Old 11-12-2018, 09:04 PM
Member
 
Join Date: Apr 2018
Posts: 41
I have a similar, but not exact issue with only my passenger side sliding door. Just about EVERY SINGLE DAY, we get multiple occurrences where the interior controls on the door won't allow it to be opened. You can still open it from the outside controls (manual or electronic) and from the console ceiling button, but not the manual or electronic controls inside the door. The drivers-side sliding door does not experience this issue and it does not have any child safety controls or settings on that would cause this.

I've had multiple trips to the dealer and they returned the car with "couldn't reproduce issue."

This is beyond frustration. We are so done with this car.

2018 Pacifica Limited
Build Date 4-18
Brilliant Black
Package 27P with: ALP - Advanced SafetyTec Group; AHT - Trailer Tow Group; AAJ - UConnect Theater w/ Streaming & Sound Group; MW1 - Roof Rack - Stow 'n Place; CJJ - Vacuum Delete; GX3 - KeySense
WeatherTech Floor Liner - Complete Set
harrysiii is offline  
post #53 of 60 (permalink) Old 06-21-2019, 07:49 PM
Senior Member
 
drocketman's Avatar
 
Join Date: Nov 2018
Location: Texas
Posts: 113
Fix

Quote:
Originally Posted by mjr0483 View Post
This just happened tonight, but only on the drivers side sliding door. The passenger is fine.
Any method to open or close the door is met with chimes and a error in the dash, Power unavailable, operate manually.

is this a failure or did I turn this option off somehow?
This is most likely a connector wiring harness problem and is easily fixed by you like I fixed mine. It happened to me last week on the passenger side. The door first failed to close and may have had an obstacle in the way near the closed position. Then for the next few days, would simply beep and give the "Sliding Door Power Unavailable" message each time I tried to operate it. Key Fob, door outside button, pillar inside button, overhead console button, and door handle operation, all would do the same thing. I went to this forum, read this thread and suspected the connector. However, at the time I had no certainty of what caused it. I am experienced and familiar with this type of connector failure. It is caused by a combination of poor contact pressure, pin contact surface corrosion or contamination, and thermal cycling and relaxation of the contact pressure. It is aggravated by temperature extremes, age, poor pin material selection or connector design, humidity, and electrical heating. As the connection degrades, the contact heating increases and the problem snowballs. It happens most to power pin connections. This car obviously has current sensing for the door motor that reverses the door when an obstacle gets in the way and loads the door motor (high current limit exceeded for a certain length of time). Current sensing (too low as well as too high) is also used all over the car to detect component failures. One such failure occurs when there is a problem with the door power delivery, hence the message and disabling of the door electrical operation. This is to protect the components as well as alert you to a problem.
This type of failure is hard to diagnose because it is sometimes intermittent. But sometimes when it occurs, it does not go away and is easier to find like in my case.
Troubleshooting is difficult because disconnecting or even disturbing the connector can appear to fix it. Some may feel that this somehow reset things or it just remains unexplained (until it happens again).
A little explanation:
The connector that I suspect caused my problem is the one mentioned by others that is clipped to the plastic plate in the bottom of the door track. As has been pointed out, the red slide on the top of that connector is just a lock. it is not electrical. Operating it may have disturbed the connector enough to get it to work again. However, in my case, no amount of wiggling of wires, disturbance of the connected connector, or flipping this lock made any difference. So here is what I did that fixed it:
1. Grab the plastic plate that the connector is clipped to and pull straight up on it. This releases the plate from the two body studs so that you can pull it, the connector and its wires just out of the track area so you can manipulate it easily.
2. Slide the red lock forward (toward the front of the car).
3. Guide the forward wire bundle out of the retaining tabs of the plate so you will be able to pull the forward connector half free from the other half that is clipped to the plate.
4. Depress the connector lock while pulling the connector apart.
5. Apply bulb (dielectric) grease to the pins to keep them corrosion free and making good contact.
6. Push the connector back together all the way and then apart several times to help clear the contact surfaces.
7. Put it back together the way you took it apart, insuring the plate is clipped onto the studs as before and the wiring is in the restraint and neat in the bottom of the track.
8. Operate the door manually, then try it with a button.

I have a question for anyone else who is having this problem with one of the sliding doors. Before performing a fix, while the problem is active, can you try operating that sliding door's window? Of course, with the driver door window disable function NOT disabled. Since I do not have a wiring diagram, nor do I know where the current trip occurs, it might be instructive to FCA to know if this power disable occurs for all of that door's function or just for the door transit motor.
6Gen likes this.

It's NOT Rocket Science!!!!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

2018 PacHy Limited

Last edited by drocketman; 06-21-2019 at 07:59 PM. Reason: Add question
drocketman is offline  
 
post #54 of 60 (permalink) Old 06-21-2019, 08:02 PM
Senior Member
 
drocketman's Avatar
 
Join Date: Nov 2018
Location: Texas
Posts: 113
Quote:
Originally Posted by dlieu View Post
same exact issue here. multiple occasions. Sorts itself out after a couple of minutes. Driver side. Also, the same door would reverse on occasion. Any positive diagnostics with that?

i suspect if i get it to the dealer, i'd be getting "could not reproduce" response (or worse yet, an attempt at a fix that would leave something else broken).
Ditto

It's NOT Rocket Science!!!!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

2018 PacHy Limited
drocketman is offline  
post #55 of 60 (permalink) Old 06-24-2019, 03:02 PM
tyc
Junior Member
 
Join Date: Mar 2018
Posts: 19
Has anyone who had this problem "Sliding door power unavailable" successfully resolved? It used to happen every few weeks, randomly, but is now happening almost every day, sometimes multiple times in a day. Without power, my kids can't open the door on their own. I thought the dealer could fix it, given it happened even on the day I took it too service, but they just put a note in my papeerwork, that there is STAR case on it, and fix expected in Q2 of 2019. This is starting to get frustrating as this is my second time in shop for this already, and now I have to bring it back yet again.

Hi Chryslercares, I"ll PM you my service details shortly, I hope you could give me some more info regarding the STAR case.
Thx
Tony.
tyc is offline  
post #56 of 60 (permalink) Old 06-25-2019, 10:36 AM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,949
Quote:
Originally Posted by tyc View Post
Has anyone who had this problem "Sliding door power unavailable" successfully resolved? It used to happen every few weeks, randomly, but is now happening almost every day, sometimes multiple times in a day. Without power, my kids can't open the door on their own. I thought the dealer could fix it, given it happened even on the day I took it too service, but they just put a note in my papeerwork, that there is STAR case on it, and fix expected in Q2 of 2019. This is starting to get frustrating as this is my second time in shop for this already, and now I have to bring it back yet again.

Hi Chryslercares, I"ll PM you my service details shortly, I hope you could give me some more info regarding the STAR case.
Thx
Tony.
Hi Tony,
We are sorry to hear of this concern with your sliding door and understand your frustration. If you send us a private message, we would be happy to document your concerns for further review. Our team will be sure to keep an eye out for your message.
Jenn
Chrysler Social Care Specialist
ChryslerCares is online now  
post #57 of 60 (permalink) Old 07-23-2019, 01:57 PM
Junior Member
 
Join Date: Jul 2019
Posts: 1
Thank you this worked perfectly for me.
Kazidon is offline  
post #58 of 60 (permalink) Old 08-01-2019, 07:48 PM
Junior Member
 
Join Date: Oct 2018
Location: Huntington Beach, CA
Posts: 6
Drocketman - both of my doors repeated this yesterday (not fun while trying to get my sick child into a Dr's office, screwing with a door that won't shut!) What was really frustrating was that I could not get the door handle to even release to manually close the door??? I finally gave it a mighty jerk, and it closed manually... Just to answer your question (since I was online searching for possible solutions and saw your post during all of this) - YES, the power windows DID operate while the door power was non-functional. So I guess we can assume that they are two different circuits.



By the way, unclipping the connector and plugging back in did nothing for me yesterday...but I will apply some di-electric grease to the pins tonight...hopefully this will make the problem go away. An hour later, the doors were working fine, and are working fine today again. And if it matters, there was nothing blocking the door, or any reversing of the doors before this error occurred again...my son is in a car seat, I am the only one operating the doors. Gotta love the electrical gremlins!

2018 Pacifica Limited S
keithpanza is online now  
post #59 of 60 (permalink) Old 08-07-2019, 07:42 PM
Junior Member
 
Join Date: Feb 2018
Posts: 19
I've been dealing with the "power sliding doors are unavailable" for a few weeks now. Often I can open one of the doors, but then cannot close it with the outside button, A pillar button, or overhead button as I get the unavailable message. I did notice that when I start the car, it is not as strong a start as it had been in the past and leads me to believe that there is some sort of battery/power issue causing this.

To add to this, my dash glitched out, went dark then back up, and then the car promptly died while I was driving. Fortunately I was in a residential area and could take the time to pull over. I got the "Service ESS" message just before it died. I was able to restart it and get it home, but when I tried to start it in the morning, I got no response from the vehicle on the first attempt. The second time it did start and I was presented with "Service Shifter" followed by "Service Emergency Brake". I let the car sit a few hours and decided to take it to the dealer. Of course it was operating correctly when I dropped it off.

It has been at the dealer for 7 days now and they think they have pinpointed the issue to the battery not having the proper voltage. They are replacing that and then mentioned that they will be doing software updates to see if that will correct any other issue. I am out of warranty by 3,000 miles so I am being charged a $160 diagnostic fee that will be applied to service credit, the battery at $170, the software updates and labor...for a rough estimate of $600 for this fix. I'll know the particulars tomorrow when they call to give me an update on the vehicle.
batman077 is offline  
post #60 of 60 (permalink) Old 08-08-2019, 11:34 AM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,949
Quote:
Originally Posted by batman077 View Post
I've been dealing with the "power sliding doors are unavailable" for a few weeks now. Often I can open one of the doors, but then cannot close it with the outside button, A pillar button, or overhead button as I get the unavailable message. I did notice that when I start the car, it is not as strong a start as it had been in the past and leads me to believe that there is some sort of battery/power issue causing this.

To add to this, my dash glitched out, went dark then back up, and then the car promptly died while I was driving. Fortunately I was in a residential area and could take the time to pull over. I got the "Service ESS" message just before it died. I was able to restart it and get it home, but when I tried to start it in the morning, I got no response from the vehicle on the first attempt. The second time it did start and I was presented with "Service Shifter" followed by "Service Emergency Brake". I let the car sit a few hours and decided to take it to the dealer. Of course it was operating correctly when I dropped it off.

It has been at the dealer for 7 days now and they think they have pinpointed the issue to the battery not having the proper voltage. They are replacing that and then mentioned that they will be doing software updates to see if that will correct any other issue. I am out of warranty by 3,000 miles so I am being charged a $160 diagnostic fee that will be applied to service credit, the battery at $170, the software updates and labor...for a rough estimate of $600 for this fix. I'll know the particulars tomorrow when they call to give me an update on the vehicle.
Hi batman077,
We're sorry to hear about your experience. If you need any assistance while working with your dealer, please send our team a private message!
Alex
Chrysler Social Care Specialist
ChryslerCares is online now  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 2017+ Chrysler Pacifica Minivan Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Power doors not reversing PontiacAttack Chrysler Pacifica Minivan Issues And Problems 64 04-08-2019 03:59 PM
Sliding door buttons won't close doors Jboland17 Chrysler Pacifica Minivan Issues And Problems 12 04-16-2018 02:03 AM
Power Sliding door latch stuck gjp1123 Chrysler Pacifica Minivan Issues And Problems 4 09-22-2016 11:36 AM
Sliding items? cue003 Interior 1 07-25-2016 03:32 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome