Sliding door power unavailable - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 60 (permalink) Old 11-24-2016, 10:23 PM Thread Starter
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Sliding door power unavailable

This just happened tonight, but only on the drivers side sliding door. The passenger is fine.
Any method to open or close the door is met with chimes and a error in the dash, Power unavailable, operate manually.

is this a failure or did I turn this option off somehow?
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post #2 of 60 (permalink) Old 11-24-2016, 11:10 PM
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It sounds like it failed. The 25A fuse is under the hood.

Brett
2017 Gas Pacifica Limited, Vel Red/Black/Alloy
Tow, Vac, Adv SafetyTec, UConnect Theater, 18" Wheels

Last edited by BrettP; 11-24-2016 at 11:37 PM.
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post #3 of 60 (permalink) Old 11-29-2016, 09:10 AM
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Originally Posted by mjr0483 View Post
This just happened tonight, but only on the drivers side sliding door. The passenger is fine.
Any method to open or close the door is met with chimes and a error in the dash, Power unavailable, operate manually.

is this a failure or did I turn this option off somehow?
Hi mjr0483,
Please feel free to reach out if you need assistance in scheduling an appointment at your certified dealer for diagnosis. I am happy to help.

Anna
ChryslerCares Social Media Specialist
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post #4 of 60 (permalink) Old 12-18-2016, 02:00 PM
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mjr0483,

I had this exact problem today and figured it out. The online manual states if there is something obstructing it, it shuts off. To reset it, here's what I did. There is a small black box under the track where wires run into both sides. On top you will find a red switch. Switch it in the other direction, leave for a few seconds, then switch it back. Then pull the door all the way back until it clicks and locks. Make sure it doesn't slide forward at all. Then pull the handle out and slide the door to the closed position. When closing, you should feel some resistance. When fully closed, try the button then. Hopefully this will fix it. If not, could be another deeper issue. Hope this helps!
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post #5 of 60 (permalink) Old 02-21-2017, 02:14 PM Thread Starter
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Hi mjr0483,
Please feel free to reach out if you need assistance in scheduling an appointment at your certified dealer for diagnosis. I am happy to help.

Anna
ChryslerCares Social Media Specialist
Anna,

It is back in the dealer today. I spoke with someone at Chrysler to open a case and they are currently working on it.

Thanks
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post #6 of 60 (permalink) Old 02-21-2017, 02:18 PM Thread Starter
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Originally Posted by Jstchilin View Post
mjr0483,

I had this exact problem today and figured it out. The online manual states if there is something obstructing it, it shuts off. To reset it, here's what I did. There is a small black box under the track where wires run into both sides. On top you will find a red switch. Switch it in the other direction, leave for a few seconds, then switch it back. Then pull the door all the way back until it clicks and locks. Make sure it doesn't slide forward at all. Then pull the handle out and slide the door to the closed position. When closing, you should feel some resistance. When fully closed, try the button then. Hopefully this will fix it. If not, could be another deeper issue. Hope this helps!
Thank you for the response.
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post #7 of 60 (permalink) Old 04-04-2017, 07:50 PM
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This just happened to us last night. Door would work manually, but got the "Sliding door power unavailable" message and a series of beeps with all the buttons multiple times. Tried it again this morning and same thing. Called the dealer today to make an appointment. Van comes home tonight and I try it on a whim and door opens like normal.

Hopefully this was just a one-time thing.
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post #8 of 60 (permalink) Old 04-05-2017, 10:36 AM
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Originally Posted by Carson View Post
This just happened to us last night. Door would work manually, but got the "Sliding door power unavailable" message and a series of beeps with all the buttons multiple times. Tried it again this morning and same thing. Called the dealer today to make an appointment. Van comes home tonight and I try it on a whim and door opens like normal.

Hopefully this was just a one-time thing.
Hi Carson,

If this happens again please don't hesitate to reach out, I'd be happy to look into it further for you!

Andrea
Chrysler Social Care Specialist
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post #9 of 60 (permalink) Old 04-10-2017, 11:42 AM
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We were in a safeway parking lot and sliding door wouldn't move. Same error. We manually moved the door multiple times and somehow that fixed it. It would be scary if it happens during a road trip.
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post #10 of 60 (permalink) Old 08-09-2017, 06:32 PM
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same exact issue here. multiple occasions. Sorts itself out after a couple of minutes. Driver side. Also, the same door would reverse on occasion. Any positive diagnostics with that?

i suspect if i get it to the dealer, i'd be getting "could not reproduce" response (or worse yet, an attempt at a fix that would leave something else broken).
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