Uconnect Theater Headphones Busted - Page 24 - 2017+ Chrysler Pacifica Minivan Forums
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post #231 of 237 (permalink) Old 05-03-2019, 09:26 AM
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Originally Posted by vdubpower View Post
hi, i have the same issue with one set of headphones with the battery door broken. How can i go about replacement. I am still under the first 3 yr warranty
Hello vdubpower,

We're sorry to hear you're having a tough time wit your headphones. Feel free to connect with Aptiv at 248-724-5900 as they warrant the headphones and would be happy to help.

Jasmine
Chrysler Social Care Specialist
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post #232 of 237 (permalink) Old 05-03-2019, 10:02 PM
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ive contacted aptiv, they were quick to respond they say the new phones will be arriving in 2-3 week and they need the old ones back once the others arrive

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post #233 of 237 (permalink) Old 05-16-2019, 11:49 PM
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Originally Posted by airwalker82 View Post
Has anyone else had problems with the little cover to the batteries breaking? In less than 6 months both mine have broken near the release under what I would consider normal use by two young kids. No slamming or dropping that I know of. I'm wondering if it's a design issue because the the cover holds the batteries in under a lot of pressure and, of course, the headphones do not work once that little cover is broken.
One pair broke the first week I had the car. The other within a month. They are crap.
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post #234 of 237 (permalink) Old 05-21-2019, 01:59 PM
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I just called. The number to APTIV that I was given was 888-293-3332. I spoke to someone. They took my information. I'm supposed to receive the new headphones in 2-3 weeks.
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post #235 of 237 (permalink) Old 05-24-2019, 06:48 PM
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My replacement headphone just broke in the same spot. Annoyed since there aren't any decent third party headphones on the market yet. Contacted Aptiv again.
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post #236 of 237 (permalink) Old 05-27-2019, 11:46 AM
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When you email Aptiv the reply will be "send us more info." Here is the info they need. You can probably save some time by sending the details first thing.

[email protected]


Thanks for contact us,
We can start a case for you. Please fill out the information below and we will send you a case number with instructions on what to do with the headphones.

1.Verify the headphones have Uconnect written on the side of them (design of the picture attached)
2.Address where you want the headphones shipped to (with city, state, zip code/postal code)
3.Phone Number
4.Number of headphones with broken battery door
5.Full VIN of the vehicle
6.Owner name

Once you give us this information and we create a case for you, you will receive an email with your case number and instructions on next steps.

Sincerely,
Aptiv Headphone Warranty




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post #237 of 237 (permalink) Old 05-31-2019, 11:49 AM
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Can confirm emailing [email protected] is the correct point of contact to getting replacement headsets. They responded right away and within a day I had a support ticket open and was in the queue to have replacements shipped.
Just got my 2 replacement headsets in the mail yesterday. Took 3 weeks to process the shipment and less than a week to ship to Canada. The replacements are identical to the OEM headsets (the dealer kept giving us the wrong ones for our Uconnect Theatre so I was happy to see the right ones).
Have to send them unit codes from my originals, and they're not asking for the others to be shipped back. Keeping mine for parts too, may try the spring trim and reinforce the hatch on one of the broken ones, but I'm going to leave the new ones as they are.

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