Uconnect Theater Headphones Busted - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 241 (permalink) Old 12-12-2016, 08:17 PM Thread Starter
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Uconnect Theater Headphones Busted

Has anyone else had problems with the little cover to the batteries breaking? In less than 6 months both mine have broken near the release under what I would consider normal use by two young kids. No slamming or dropping that I know of. I'm wondering if it's a design issue because the the cover holds the batteries in under a lot of pressure and, of course, the headphones do not work once that little cover is broken.
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post #2 of 241 (permalink) Old 12-13-2016, 10:14 AM
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Mine are still intact. My daughter uses them almost every day and they usually fall off her head unto the floor when she falls asleep and they have held up well. I have not opened the battery compartment door or changed batteries yet. Not sure if that weakens the joints or latch.

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post #3 of 241 (permalink) Old 12-13-2016, 11:47 AM
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I've noticed most of the marketing pictures show the headphones stored in the seatback pockets with the earpieces facing up. Leaving the earpieces exposed all the time seems like it would increase the chances of damage with people getting in and out of the car (and little feet kicking the seats), so I store them the other way (with the headband up). Not sure it really makes much of a difference, but I don't see how it could hurt. Those headphones are way too expensive at over $100 each.
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post #4 of 241 (permalink) Old 12-19-2016, 08:59 AM
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The battery door has broken on one of ours also. I think one of our kids stepped on it. With two young ones, it is pretty difficult to make sure that the headphones and remotes are where they should be - I accept it as a maintenance cost though it does seem like a different design might be more durable.
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post #5 of 241 (permalink) Old 01-19-2017, 12:36 PM
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I've had three headphones break. The firsr was replaced under warranty by the dealer, but took nearly 3 months for the replacement to arrive. I now have two broken ones
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post #6 of 241 (permalink) Old 01-19-2017, 02:04 PM
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Quote:
Originally Posted by sramsdell View Post
I've had three headphones break. The firsr was replaced under warranty by the dealer, but took nearly 3 months for the replacement to arrive. I now have two broken ones
Hi sramsdell,

Have you contacted Unwired to get new headphones?

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post #7 of 241 (permalink) Old 01-19-2017, 02:17 PM
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Originally Posted by sramsdell View Post
I've had three headphones break.
3 months? I ordered extras from my dealer, and they arrived in 2 days.

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post #8 of 241 (permalink) Old 01-19-2017, 11:40 PM
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From what i could tell during my readings on the UConnect Theater manual, it appears that they use IR to transmit to the headset. I looked on amazon, and found a ton that are going for $70 for a 4 pack of decent wireless headphones, but I have not yet bought them because our still work...well, at least one of them, the other one seemed to have failed as soon as it turned on the first time.

As such, I'm assuming these are NOT covered under warranty, so I'll probably pick up one of these sets of Amazon to keep the wireless functionality. Otherwise, I'll just buy a cheapo set that the kids can just plug into the headphone jack when they want to.
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post #9 of 241 (permalink) Old 01-20-2017, 06:21 AM
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I looked on amazon, and found a ton that are going for $70 for a 4 pack of decent wireless headphones, but I have not yet bought them because our still work...
Unfortunately, the universal IR headphones don't work in the Pacifica. Even prior year Mopar ones don't work. The only ones that have been confirmed to work are the Uconnect ones that came with the Pacifica. You can order extras, but they're about $100 each. Check out this thread:

https://www.pacificaforums.com/forum/...html#post46442

2017 Pacifica Limited - Molten Silver/Mocha
8 Pax - Vac - SafetyTec - UConnect Theater & Sound
20" Wheels - Tow - KeySense - Splash Guards

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post #10 of 241 (permalink) Old 01-20-2017, 11:24 PM
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Originally Posted by generaltso View Post
Unfortunately, the universal IR headphones don't work in the Pacifica. Even prior year Mopar ones don't work. The only ones that have been confirmed to work are the Uconnect ones that came with the Pacifica. You can order extras, but they're about $100 each. Check out this thread:

https://www.pacificaforums.com/forum/...html#post46442
Well, that's rather unfortunate. Looks like I'll be going with a separate bluetooth/headset through the headphone jack or just physically plug in a set of headphones. Luckily, i only have 2 kiddos in the rear, but that's very disappointing that replacements costs so much.
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