2017 Chrysler Pacifica Recalled For Seatbelt Issues - 2017+ Chrysler Pacifica Minivan Forums
 3Likes
  • 1 Post By generaltso
  • 1 Post By ChryslerCares
  • 1 Post By ChryslerCares
 
LinkBack Thread Tools
post #1 of 10 (permalink) Old 07-11-2016, 01:44 PM Thread Starter
Junior Member
 
Join Date: Jan 2016
Posts: 22
2017 Chrysler Pacifica Recalled For Seatbelt Issues



The National Highway Traffic Safety Administration has recently issued the Pacifica’s first recall for faulty seat belts.

Chrysler will need to recall 2017 Pacifica units produced between February 22, 2016 and April 28, 2016 for faulty center overhead seat belt stow clips. This will only affect the center passenger seat belts in the second and third row as the clips may fracture thus rendering the seat belts useless during a crash.

Without the use of these seat belts, passengers in the middle have an increased chance of injury if an accident were to occur and the clips can turn into projectiles which is why Chrysler is recalling the affected vehicles for repairs.

This problem was first noticed by an assembly plant on March 26 and when Chrysler looked into their clip supplier they found out that the supplier had made changes to its tooling process which produced flawed stow clip materials.

In order to fix the problem, your dealership will need to replace the third row overhead seat belt stow bezel and the second row too if needed. This should be done for free and although Chrysler has not yet released a notification schedule, you can still contact your dealership about it or give the company’s customer service department a call at 1-800-853-1403. The recall specific number is S42 if needed.
Chrysler Pacifica News is offline  
Sponsored Links
Advertisement
 
post #2 of 10 (permalink) Old 07-12-2016, 12:45 PM
Banned
 
Join Date: Jun 2016
Posts: 106
Wonder what happened during the "produced between February 22, 2016 and April 28, 2016" period of time that caused this mishap ?



MiniVinn is offline  
post #3 of 10 (permalink) Old 10-09-2016, 01:00 AM
Junior Member
 
Join Date: Oct 2016
Posts: 21
We have had our Pacifica in the shop on numerous occasions since purchasing and we were told that on top of this recall there was a recall on the sliding doors (both sliding doors would make a terrible grinding noise when opening and closing, the fix was more grease) and the wiring harness (this was told to us after taking our Pacifica in for a different issue, we were informed that they are finding corrosion build up already happening)
Jtravis410 is offline  
 
post #4 of 10 (permalink) Old 03-13-2017, 10:15 AM
Member
 
JillWill's Avatar
 
Join Date: Mar 2017
Posts: 73
We are picking up our new Limited on Friday and when I checked the VIN #, it's one with this safety belt recall.
Guess I will call the dealership and hope it will be fixed prior to us picking it up - we will be using the safety belt for a child car seat - dealership is 50 miles one way - I hate to think about having to make trips back and forth for recalls (already!)
JillWill is offline  
post #5 of 10 (permalink) Old 03-13-2017, 10:19 AM
Super Moderator
 
generaltso's Avatar
 
Join Date: Aug 2016
Location: Vermont
Posts: 2,884
Quote:
Originally Posted by JillWill View Post
We are picking up our new Limited on Friday and when I checked the VIN #, it's one with this safety belt recall.
Guess I will call the dealership and hope it will be fixed prior to us picking it up - we will be using the safety belt for a child car seat - dealership is 50 miles one way - I hate to think about having to make trips back and forth for recalls (already!)
It was manufactured prior to April 28, 2016 and is still on a dealer lot? That's surprising. Regardless, dealers are supposed to perform all open recalls and rapid response campaigns that apply to vehicles on their lots before they're sold.

By the way, you don't have to go back to the purchasing dealer for recalls and warranty work if there's one closer.
Gohawks1224 likes this.

2017 Pacifica Limited - Molten Silver/Mocha
8 Pax - Vac - SafetyTec - UConnect Theater & Sound
20" Wheels - Tow - KeySense - Splash Guards

2018 Mitsubishi Outlander PHEV GT
generaltso is offline  
post #6 of 10 (permalink) Old 03-13-2017, 10:55 AM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,947
Quote:
Originally Posted by JillWill View Post
We are picking up our new Limited on Friday and when I checked the VIN #, it's one with this safety belt recall.
Guess I will call the dealership and hope it will be fixed prior to us picking it up - we will be using the safety belt for a child car seat - dealership is 50 miles one way - I hate to think about having to make trips back and forth for recalls (already!)
Hi JillWill--your dealership needs to perform the recall on the Pacifica, if it is being sold as a new vehicle, before you take delivery. Sometimes there is a delay of a day or two in seeing the recall closed out after it is performed while the claim comes through the system; regardless, if it is still open on your vehicle when you arrive, please alert us.

Kori
Chrysler Social Care Specialist
Gohawks1224 likes this.
ChryslerCares is online now  
post #7 of 10 (permalink) Old 03-13-2017, 04:19 PM
Member
 
JillWill's Avatar
 
Join Date: Mar 2017
Posts: 73
Quote:
Originally Posted by ChryslerCares View Post
Hi JillWill--your dealership needs to perform the recall on the Pacifica, if it is being sold as a new vehicle, before you take delivery. Sometimes there is a delay of a day or two in seeing the recall closed out after it is performed while the claim comes through the system; regardless, if it is still open on your vehicle when you arrive, please alert us.

Kori
Chrysler Social Care Specialist
Thank you Kori!
I checked the VIN # earlier today and it did show a recall. I called the dealership and voiced my concerns - I am expecting a call back. I just checked the MOPAR website and it shows NO recalls - I did not use that particular website when I checked earlier, so maybe it's been fixed today - or - the first website wasn't updated. Thank you for your reply and I will rest assured I can reach out here in the forum if need be.
JillWill is offline  
post #8 of 10 (permalink) Old 03-13-2017, 04:40 PM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,947
Quote:
Originally Posted by JillWill View Post
Thank you Kori!
I checked the VIN # earlier today and it did show a recall. I called the dealership and voiced my concerns - I am expecting a call back. I just checked the MOPAR website and it shows NO recalls - I did not use that particular website when I checked earlier, so maybe it's been fixed today - or - the first website wasn't updated. Thank you for your reply and I will rest assured I can reach out here in the forum if need be.
Happy to help! https://www.mopar.com/en-us/my-vehicle/recalls.html is our recall site, so if it's showing that is closed there, that should be the most up-to-date. If you ever have a question though, we're happy to double-check it on our end!

Kori
Chrysler Social Care Specialist
JillWill likes this.
ChryslerCares is online now  
post #9 of 10 (permalink) Old 07-13-2017, 08:33 AM
Junior Member
 
Join Date: Jul 2017
Posts: 1
Unhappy Mopar not showing recall - Pacifica does have this issue

I bought my vehicle on Sunday and on Tuesday I noticed that the center seat belt in the third row is faulty and will not clip into place. I checked the mopar site and my vehicle is not listed as a recall despite having this issue. I have 5 small children, hence the reason I purchased the 2017 Pacifica. How would I go about making sure that this is corrected asap as I cannot even drive the van with the kids because the seat belt doesn't work? It's either that the mopar site hasn't been updated to accurately reflect all the vins or that there are additional vehicles out there with this issue that they are not aware of. I am pretty disappointed!
Venus is offline  
post #10 of 10 (permalink) Old 07-13-2017, 08:52 AM
Senior Member
 
BrettP's Avatar
 
Join Date: Jun 2016
Location: Houston
Posts: 1,013
Quote:
Originally Posted by Venus View Post
I bought my vehicle on Sunday and on Tuesday I noticed that the center seat belt in the third row is faulty and will not clip into place. I checked the mopar site and my vehicle is not listed as a recall despite having this issue. I have 5 small children, hence the reason I purchased the 2017 Pacifica. How would I go about making sure that this is corrected asap as I cannot even drive the van with the kids because the seat belt doesn't work? It's either that the mopar site hasn't been updated to accurately reflect all the vins or that there are additional vehicles out there with this issue that they are not aware of. I am pretty disappointed!
Don't fret the MOPAR website. The dealer should take seatbelt issues very seriously regardless of recall status. If it is broken in any way the warranty should fix or replace with no questions asked.

Brett
2017 Gas Pacifica Limited, Vel Red/Black/Alloy
Tow, Vac, Adv SafetyTec, UConnect Theater, 18" Wheels
BrettP is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 2017+ Chrysler Pacifica Minivan Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in













Similar Threads
Thread Thread Starter Forum Replies Last Post
Highlights of the 2017 Chrysler Pacifica: Everything you Love about it PacificaAdmin 2017+ Chrysler Pacifica News 6 09-06-2016 12:04 AM
Official Pricing from $28,595 joet67 Dealers, Purchasing and Ordering 7 07-21-2016 09:41 PM
Kelly Blue Book On The 2017 Chrysler Pacifica Hybrid Chrysler Pacifica News 2017+ Chrysler Pacifica PHEV Hybrid Purchase Incentives, Rebates, Tax Credits 2 05-04-2016 12:02 AM
TFL Reviews the 2017 Chrysler Pacifica Minivan [video] Ted 2017+ Chrysler Pacifica Minivan Reviews 2 03-22-2016 10:56 AM
Official Press Release joet67 2017+ Chrysler Pacifica Minivan General Discussion 0 01-28-2016 02:56 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome