Service Shifter after reprogram for recall - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 5 (permalink) Old 12-17-2018, 01:43 PM Thread Starter
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Service Shifter after reprogram for recall

Brought my new 2018 CP in for two recalls. I was told it would take 2 hours & it took 10 minutes. Great news? Nope. Went to start it to leave the dealership & got the “Service Shifter” dash error (& couldn’t shift into gear). 5 hours later at the dealer, and still no definitive answer as to what’s wrong with my van, & no willingness from the dealer to provide me a loaner while they investigate (even though I have 2 small kiddos under 3 counting on me). There was nothing wrong with my van until I brought it in for these recalls!

Reading through the forums I understand there are two batteries on the CP, one specifically to support the stop/start feature. So far I’m being told the Service Shifter error may be related to both of those batteries being drained, & they can’t get them to fully charge. I’m now almost 6 hours in to my only day off work, & I’ve seen probably 40 customers come & go through the service department while I’m stuck waiting for any updates. I keep going back in to check on status; nobody seems interested in giving me proactive updates.

I originally convinced my wife we should take a chance on Chrysler instead of going with the commonly accepted leaders (Honda & Toyota) for our dependable family vehicle. I’ve enjoyed the van so far, but this experience is making me regret my decision (also, the stop/start feature, which is the worst feature ever built on a vehicle, PERIOD, and now apparently related to or directly causing other seriously defective issues). I’m so bitterly disappointed in this whole experience.
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post #2 of 5 (permalink) Old 12-17-2018, 03:20 PM
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That sucks. If the battery is low, this car likes to toss out all sorts of error codes, most of them not valid. Your car has an AGM battery. Simple way to test is just replace the battery (it takes at most 30 minutes, probably quicker in a shop). If your dealer is insisting on charging your weak battery, then that's likely a lost cause as from my experience, once these batteries go low you can't bring them back. They may be right on it just being a battery, but they doesn't sound like they are addressing it well based on the info you've given.

Yes, there's a handful of us who also wish we bought a competitor's vehicle due to the variety of issues we've all had. However, if you spend any time lurking in their other brand's forums, the grass isn't really any greener. The recent Sienna and Oddy have some issues, depending on the trim and year. Best of luck to you!

2017 Pacifica Touring L (gas) w/tow. April 2016 build.
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post #3 of 5 (permalink) Old 12-19-2018, 06:15 AM Thread Starter
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Update: dealer spent 6 hours with it and said they replaced both batteries & the Shifter module. They asked that I drive it at least a 1/2 hour to further charge the battery, and noted that the stop/start service wouldn’t be ready until the small battery was 63% charged (a value you can’t see in the dash console, but you can see the status of the service which was reading “not ready”). I drove it for 30, left it on for another 30, then came back to it 8 hours later as instructed. It started & the s/s service said it still wasn’t ready. I drove it a couple of blocks, and then it said it was ready. Test time- stopped, s/s kicked in, took my foot off the brake & the s/s started it back up as designed. Then the dash indicated the service was “unavailable” (not “not ready”, but unavailable). Parked & my wife took it to work. 1/2 way there the s/s service left her briefly stranded at an intersection with the service killing the car & the “Service Shifter” error came back preventing her from shifting gears. She managed to get the car turned back on & shift it back into to drive to bring it home.

I’ve taken it to the dealer again & asked that they keep it as long as they need to to ensure we get a safe, functioning vehicle.

Hopefully the dealer will figure it out. My hunch from piecing together what others have had trouble w/ & what the dealer is telling me- I’d be willing to bet that little battery stops being charged by the bigger one when you turn off the s/s service. If you do it every time (like most people will b/c it’s a terrible “feature”), that battery gets too low to take a proper charge & it starts wearing down the main battery. If I’m right, it means we’re destined for this to be a persistent problem until/unless Chrysler changes the s/s service.

In summary- this appears to be directly caused by the Stop/Start Service, which is a part of the car even the dealer technicians & sales staff agreed everybody hates. One tech said he wouldn’t even entertain buying a car if it included the feature!!! What’s sad is how well Chrysler did with the Pacifica otherwise. This one feature stands to drive customers like me back to other brands. I’m guessing they won’t, but I’d highly recommend they just shut that feature down to course correct before guys like me revert back to a inherent distrust of the company to deliver a trust worthy vehicle.

I liked the Pacifica a lot more than the Sienna, and even felt it edged out the Odyssey in features. But if it doesn’t run, or worse- leaves the wife & kids stranded somewhere, well, these are deal breakers.
 
post #4 of 5 (permalink) Old 12-19-2018, 03:29 PM
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Quote:
Originally Posted by [email protected] View Post
Update: dealer spent 6 hours with it and said they replaced both batteries & the Shifter module. They asked that I drive it at least a 1/2 hour to further charge the battery, and noted that the stop/start service wouldn’t be ready until the small battery was 63% charged (a value you can’t see in the dash console, but you can see the status of the service which was reading “not ready”). I drove it for 30, left it on for another 30, then came back to it 8 hours later as instructed. It started & the s/s service said it still wasn’t ready. I drove it a couple of blocks, and then it said it was ready. Test time- stopped, s/s kicked in, took my foot off the brake & the s/s started it back up as designed. Then the dash indicated the service was “unavailable” (not “not ready”, but unavailable). Parked & my wife took it to work. 1/2 way there the s/s service left her briefly stranded at an intersection with the service killing the car & the “Service Shifter” error came back preventing her from shifting gears. She managed to get the car turned back on & shift it back into to drive to bring it home.

I’ve taken it to the dealer again & asked that they keep it as long as they need to to ensure we get a safe, functioning vehicle.

Hopefully the dealer will figure it out. My hunch from piecing together what others have had trouble w/ & what the dealer is telling me- I’d be willing to bet that little battery stops being charged by the bigger one when you turn off the s/s service. If you do it every time (like most people will b/c it’s a terrible “feature”), that battery gets too low to take a proper charge & it starts wearing down the main battery. If I’m right, it means we’re destined for this to be a persistent problem until/unless Chrysler changes the s/s service.

In summary- this appears to be directly caused by the Stop/Start Service, which is a part of the car even the dealer technicians & sales staff agreed everybody hates. One tech said he wouldn’t even entertain buying a car if it included the feature!!! What’s sad is how well Chrysler did with the Pacifica otherwise. This one feature stands to drive customers like me back to other brands. I’m guessing they won’t, but I’d highly recommend they just shut that feature down to course correct before guys like me revert back to a inherent distrust of the company to deliver a trust worthy vehicle.

I liked the Pacifica a lot more than the Sienna, and even felt it edged out the Odyssey in features. But if it doesn’t run, or worse- leaves the wife & kids stranded somewhere, well, these are deal breakers.
Hi [email protected],
We completely understand how concerning this must be. Please send us a private message if you would like any additional assistance while your Pacifica is at your dealership. We would be happy to have a case escalated for you so a Case Specialist can work with your dealer to help find a potential solution to this.
Lydia
Chrysler Social Care Specialist
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post #5 of 5 (permalink) Old 12-20-2018, 12:14 PM
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Sorry to hear of your problems. FWIW, the only time we disable SS is when we are stopping at a light that we are fairly certain is about to change in a second or two.

I, too, didn't care for the feature at first, but it has since grown on me. I think a lot depends on where one lives, and imagine that in a hotter climate where air conditioning is turned off when stopped, the fan that continues to run is just not enough to keep the vehicle cool. I know it is supposed to sense when it is getting too warm inside and then restart the engine, but for some with a lower tolerance for heat and humidity the engine can't turn back on soon enough.

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