Why is it so hard to get U50 recall done?
Does this sound right? Second attempt to get the shifter release recall done today. The last time was in September, and I was told then that they needed to know the color of the interior on our Pacifica in order to order the right part, but that they'd call me when it came in. They never called, but since the recall is nonsense anyway I sort of forgot about it. Fast forward to last week and the "CHANGE OIL SOON" warning came on. I figured I'd throw the local dealer a bone for doing the recall work, so I scheduled the appointment and told them explicitly that they never called to have me come back to do the recall in September, and that I wanted to make sure the recall was done while I was there. I was assured that they would have the part to do the recall and it would be done while I waited.
Went today to have the work done, and when I went to check out I asked if the recall had been performed and was told no, that they had to order the part and Chrysler makes them start a repair order before they can order any parts. While I understand the point of doing this when diagnosis is required or there is a question about something being covered under warranty, but this is a NHTSA recall and Chrysler knows it needs to be done, they're the ones who keep reminding me every so often that it hasn't been completed. I worked at Volkswagen/Audi/Porsche dealer not too long ago, and when there was a recall they were able to stock or order parts before seeing the vehicle when it involved a recall, so that the customer wasn't inconvenienced.
Now, assuming they call tomorrow to say the part is in, I have to take time out of my day on Saturday morning to go back to the dealer so they can snap this new cover in and tell Chrysler that the recall is complete.