bad high voltage battery? - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 3 (permalink) Old 04-09-2019, 10:53 PM Thread Starter
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bad high voltage battery?

We have had our 18 limited for just over a year and have almost 14000 miles. Until recently had very little problems. But now we are having 2 problems.

For the past few weeks, our electric range has diminished from an average of 30 miles per charge to under 20.

Also during the same period when the indicator is showing 0% battery the car won’t start. This has happened at least 4 times. The ‘Plug in vehicle for battery conditioning’ message appears. After about 30 mins the car starts... I know the cold will do that but we live in Florida - so not a weather issue

We have a level 2 charger at the house so we charge at least once a day. Driving patterns have not changed.

The dealer changed the 12v battery and claims there is nothing else wrong with the an. Even after the battery change we had no change to the lower electric range and have had another instance of a non start.

Anyone else have a similar experience?
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post #2 of 3 (permalink) Old 04-10-2019, 12:24 AM
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Location: MD
Posts: 1,627
I've never heard of similar complaints, they do sound like a HV battery problem. Dealer's diagnostic tool can retrieve a lot of data from the battery.

*** 2019 Hybrid Limited ***
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post #3 of 3 (permalink) Old 04-30-2019, 01:07 PM Thread Starter
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After 27 days Chrysler has finally acknowledged that the high voltage (hybrid) battery is faulty and they will replace it. Anyone else have their battery replaced? Any idea how long it takes? The dealer does not know when the battery will arrive or how long it takes to install as they have never done this... I am filled with confidence, not!
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