intermittent issues charging 2019 Pacifica Hybrid at Level2 Chargepoint stations - 2017+ Chrysler Pacifica Minivan Forums
 
LinkBack Thread Tools
post #1 of 3 (permalink) Old 07-16-2019, 08:29 PM Thread Starter
Junior Member
 
Join Date: Jul 2019
Posts: 2
Unhappy intermittent issues charging 2019 Pacifica Hybrid at Level2 Chargepoint stations

I'm experiencing issues with charging though the number of Chargepoint Level2 stations at work. We have a waitlist system that assign station randomly, so I don't have enough stats to blame a specific station. I would say during a month of charging I had 50% of successful sessions where charging graph would go to 5.9kw level and stay there during ~2hour period without any interruptions until battery is fully charged.

The rest of the sessions either start normally and after a while experience interruption or begin with some kind of issues right away. In both cases it eventually stop charging. When I come to the car to check I see no error message - it simply sitting there with black screen. When I press start button it shows green plugged-in indicator, but it looks like Chargepoint station is not dispensing electricity anymore and there is no charging happening. After I unplug and reactivate Chargepoint (starting new session essentially) it would continue to charge normally. Until another failure.

I contacted Chargepoint support and they are investigating. But it looks like Pacifica's specific problem because we have bunch of Teslas and Leafs here that seems to have no issues like this. Could it be that they are handling 6.6kw limit enforced by Chargepoint more intelligently?
Anybody else here with similar issues? Should I contact Chrysler?

I'm still using 120V charger at home, so I can't cross check the issue there. I didn't experience any problems on other public Level2 stations, but I only had few sessions so far.

Charging graphs attached.

Thanks!
Attached Images
File Type: jpg Screenshot_20190716-154522.jpg (50.7 KB, 9 views)
File Type: jpg Screenshot_20190716-154514.jpg (44.2 KB, 8 views)
File Type: jpg Screenshot_20190716-154501.jpg (46.7 KB, 7 views)
File Type: jpg Screenshot_20190716-154448.jpg (44.9 KB, 7 views)
File Type: jpg Screenshot_20190716-154424.jpg (48.8 KB, 7 views)
File Type: jpg Screenshot_20190716-154352.jpg (46.6 KB, 6 views)
pacificamezh is offline  
Sponsored Links
Advertisement
 
post #2 of 3 (permalink) Old 07-20-2019, 07:18 PM
Member
 
Join Date: Aug 2018
Posts: 30
just noticed same thing happen

I had never seen this issue until after I had the on board charging unit replaced last month, as far as I can tell. I have seen this happen at 2 charge point stations this past week, but not at a variety of other ChargePoint stations, like my spouse's work or others. At first I thought it had to be the specific charging stations until I saw your note, now not so sure. If I run across this issue again I'll update, and may try the same charger that this happened at to test, but it isn't local to me. I have not seen a charging session go incomplete at non-chargepoint stations.

Quote:
Originally Posted by pacificamezh View Post
I'm experiencing issues with charging though the number of Chargepoint Level2 stations at work. We have a waitlist system that assign station randomly, so I don't have enough stats to blame a specific station. I would say during a month of charging I had 50% of successful sessions where charging graph would go to 5.9kw level and stay there during ~2hour period without any interruptions until battery is fully charged.

The rest of the sessions either start normally and after a while experience interruption or begin with some kind of issues right away. In both cases it eventually stop charging. When I come to the car to check I see no error message - it simply sitting there with black screen. When I press start button it shows green plugged-in indicator, but it looks like Chargepoint station is not dispensing electricity anymore and there is no charging happening. After I unplug and reactivate Chargepoint (starting new session essentially) it would continue to charge normally. Until another failure.

I contacted Chargepoint support and they are investigating. But it looks like Pacifica's specific problem because we have bunch of Teslas and Leafs here that seems to have no issues like this. Could it be that they are handling 6.6kw limit enforced by Chargepoint more intelligently?
Anybody else here with similar issues? Should I contact Chrysler?

I'm still using 120V charger at home, so I can't cross check the issue there. I didn't experience any problems on other public Level2 stations, but I only had few sessions so far.

Charging graphs attached.

Thanks!
lashton is offline  
post #3 of 3 (permalink) Old 07-29-2019, 10:40 AM
Senior Member
 
Join Date: Oct 2018
Location: IL
Posts: 381
Quote:
Originally Posted by pacificamezh View Post
I'm experiencing issues with charging though the number of Chargepoint Level2 stations at work. We have a waitlist system that assign station randomly, so I don't have enough stats to blame a specific station. I would say during a month of charging I had 50% of successful sessions where charging graph would go to 5.9kw level and stay there during ~2hour period without any interruptions until battery is fully charged.

The rest of the sessions either start normally and after a while experience interruption or begin with some kind of issues right away. In both cases it eventually stop charging. When I come to the car to check I see no error message - it simply sitting there with black screen. When I press start button it shows green plugged-in indicator, but it looks like Chargepoint station is not dispensing electricity anymore and there is no charging happening. After I unplug and reactivate Chargepoint (starting new session essentially) it would continue to charge normally. Until another failure.

I contacted Chargepoint support and they are investigating. But it looks like Pacifica's specific problem because we have bunch of Teslas and Leafs here that seems to have no issues like this. Could it be that they are handling 6.6kw limit enforced by Chargepoint more intelligently?
Anybody else here with similar issues? Should I contact Chrysler?

I'm still using 120V charger at home, so I can't cross check the issue there. I didn't experience any problems on other public Level2 stations, but I only had few sessions so far.

Charging graphs attached.

Thanks!
Just a quick point. The grocery store that we frequent has four ChargePoint chargers (free). We go sometimes on Mondays or Wednesdays for the all-you-can-eat salad bar and I plug in the van. Iíve probably plugged in there maybe two dozen times over the last 6-8 months and never had a problem.

2018 Pacifica Hybrid Limited
PacDave is online now  
Reply

Tags
2019 , chargepoint , charging , level2 , pacifica hybrid

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 2017+ Chrysler Pacifica Minivan Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome