Metal Popping / Clunk over bumps... - Page 3 - 2017+ Chrysler Pacifica Minivan Forums
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post #21 of 27 (permalink) Old 06-29-2018, 05:56 PM
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Garage
Update:

At first the service department could not hear the sound. I had to leave work to drive it myself to demonstrate that there is indeed a sound. After convincing them there is indeed something not right, he said he would order a nut that goes on the axle and torque it. He also mentioned that the "book" says if you are too retorque this nut you need to order the axle too.

They could not duplicate the lift gate setting the alarm off. All they did there was reset the module that controls the lift gate.

They said they would take pictures of the worn spot in the cloth that I had mentioned... There is no way we could have caused it as it's in the side behind a plastic cover. It's only on one side. We have leather seats.

They took care of two recalls... One that I didn't know was a recall, a cover for the e brake manual release. The other I knew about, the CC thing.


And thank you @irpiolet I relayed that to the service department.
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Last edited by Gohawks1224; 06-29-2018 at 06:14 PM.
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post #22 of 27 (permalink) Old 09-01-2018, 03:10 PM Thread Starter
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Quote:
Originally Posted by Gohawks1224 View Post
Update:

At first the service department could not hear the sound. I had to leave work to drive it myself to demonstrate that there is indeed a sound. After convincing them there is indeed something not right, he said he would order a nut that goes on the axle and torque it. He also mentioned that the "book" says if you are too retorque this nut you need to order the axle too.

They could not duplicate the lift gate setting the alarm off. All they did there was reset the module that controls the lift gate.

They said they would take pictures of the worn spot in the cloth that I had mentioned... There is no way we could have caused it as it's in the side behind a plastic cover. It's only on one side. We have leather seats.

They took care of two recalls... One that I didn't know was a recall, a cover for the e brake manual release. The other I knew about, the CC thing.


And thank you @irpiolet I relayed that to the service department.
Has the popping gone away? Thanks for sharing your story.
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post #23 of 27 (permalink) Old 09-05-2018, 04:38 PM
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Clunk Noise when breaks applied in slow speeds

I have similar issue, and my van is currently with Heritage Chrysler, Owings mills. MD.
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post #24 of 27 (permalink) Old 05-10-2019, 09:45 AM
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Same issue here on my 2017

I've been having the same issue on mine. Not sure when yours started but mine started maybe a month ago. I've had mine for about 1.5 years, just turned 22xxx miles. Brought to dealership and had the sway bar links replaced but that didn't fix. Then they thought strut mount. That didn't fix it either. Speed doesn't seem to be a factor, nor which direction (forward/reverse) but always does it over uneven pavement with the wheels turned.
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post #25 of 27 (permalink) Old 05-13-2019, 01:40 PM
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Originally Posted by cmorning View Post
I've been having the same issue on mine. Not sure when yours started but mine started maybe a month ago. I've had mine for about 1.5 years, just turned 22xxx miles. Brought to dealership and had the sway bar links replaced but that didn't fix. Then they thought strut mount. That didn't fix it either. Speed doesn't seem to be a factor, nor which direction (forward/reverse) but always does it over uneven pavement with the wheels turned.
I am sorry to hear you're continuing to experience this concern, cmorning. If you end up going back, let us know. We're available via direct message and can get you an additional layer of assistance while working with your dealer.

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post #26 of 27 (permalink) Old 06-06-2019, 04:38 PM
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Just purchased a 2019 Pacifica 5 weeks ago, and am having the same issue. A loud clunk from driver side wheelbase. Also when this happens I can feel it in the steering wheel. I have 600/mi. on it.

Sitting at the dealership as I type this: Larry Miller Dodge/Chrysler/Jeep in Surprise Arizona.

Such a bummer that a new car has issues right away.
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post #27 of 27 (permalink) Old Yesterday, 09:56 PM
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I sent Chrysler Cares a DM on this topic as outlined in previous posts. Here's what I sent:

When I drive slowly and turn the wheel I hear the popping sound. It's definitely happened during a current trip with my wife in the passenger front seat. I've taken my 2017 Pacifica eHybrid Limited (19k miles) to the dealer several times to have this issue looked at, but the dealer has not been able to fix the issue. This last time the dealer kept my van for four days and took apart the wheelbase and said they applied a recall to grease some bearings, but the issue continues.
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