Service Charging System - Will not shift into gear - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 16 (permalink) Old 11-02-2017, 09:42 PM Thread Starter
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Service Charging System - Will not shift into gear

Hi All, I have had to get the PacHy towed to the dealer twice in three weeks for a "service Charging system" and turtle error. Once the error occurs the vehicle goes into limp mode and then does not start until reset by the dealer. I will keep you all posted on progress.
The car is sitting at the dealer now, I am not impressed as this happened while driving down the road, lost all accel power and had foot to the floor.
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post #2 of 16 (permalink) Old 11-03-2017, 08:36 AM
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Originally Posted by Azazzetta View Post
Hi All, I have had to get the PacHy towed to the dealer twice in three weeks for a "service Charging system" and turtle error. Once the error occurs the vehicle goes into limp mode and then does not start until reset by the dealer. I will keep you all posted on progress.
The car is sitting at the dealer now, I am not impressed as this happened while driving down the road, lost all accel power and had foot to the floor.
Hi Azazzetta,

Sorry to hear about this! Have you reached out to our Chrysler Customer Care team for further assistance? If not please send us a PM with your VIN so I can start that process for you.

Andrea
Chrysler Social Care Specialist
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post #3 of 16 (permalink) Old 02-09-2018, 11:02 AM
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Same thing happened to my PacHy today...currently sitting in a Starbucks waiting for a tow truck...

Not at all happy with all the issues of this vehicle.
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post #4 of 16 (permalink) Old 02-12-2018, 09:32 AM
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Same thing happened to my PacHy today...currently sitting in a Starbucks waiting for a tow truck...

Not at all happy with all the issues of this vehicle.
Hi Runner,

We apologize for the inconvenience as we understand how this could be frustrating. If you need any additional assistance while you are working with your dealer, please feel free to send us a private message with additional details.
Julie
Chrysler Social Care Specialist
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post #5 of 16 (permalink) Old 02-13-2018, 08:43 AM
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Originally Posted by Azazzetta View Post
Hi All, I have had to get the PacHy towed to the dealer twice in three weeks for a "service Charging system" and turtle error. Once the error occurs the vehicle goes into limp mode and then does not start until reset by the dealer. I will keep you all posted on progress.
The car is sitting at the dealer now, I am not impressed as this happened while driving down the road, lost all accel power and had foot to the floor.
What did the dealership end up doing to fix this? Mine is still at the dealership and they say they are waiting for a new battery.
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post #6 of 16 (permalink) Old 02-27-2018, 04:26 PM
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Hi Runner,

We apologize for the inconvenience as we understand how this could be frustrating. If you need any additional assistance while you are working with your dealer, please feel free to send us a private message with additional details.
Julie
Chrysler Social Care Specialist
Tried to PM you but your mailbox is full...


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post #7 of 16 (permalink) Old 03-01-2018, 09:37 AM
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Tried to PM you but your mailbox is full...

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ChryslerCares has exceeded their stored private messages quota and cannot accept further messages until they clear some space.
Our apologies, Runner. We have freed up some space. Please feel free to send a PM at anytime.
Julie
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post #8 of 16 (permalink) Old 03-01-2018, 12:24 PM
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Our apologies, Runner. We have freed up some space. Please feel free to send a PM at anytime.
Julie
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PM sent.
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post #9 of 16 (permalink) Old 04-09-2019, 02:18 PM
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Originally Posted by Azazzetta View Post
Hi All, I have had to get the PacHy towed to the dealer twice in three weeks for a "service Charging system" and turtle error. Once the error occurs the vehicle goes into limp mode and then does not start until reset by the dealer. I will keep you all posted on progress.
The car is sitting at the dealer now, I am not impressed as this happened while driving down the road, lost all accel power and had foot to the floor.
Yep I just had the same issue with my 2019 pacifica hybrid last night. Had to have it towed. Not even 1k miles on it and already wont work! Is my family safe in this thing? Can I return it? Should I be posting this to my 1 million+ Social media followers to never buy a Chrysler? This problem seems so common how is it not a major recall?
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Last edited by Matt123; 04-09-2019 at 02:21 PM.
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post #10 of 16 (permalink) Old 04-10-2019, 11:59 AM
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Yep I just had the same issue with my 2019 pacifica hybrid last night. Had to have it towed. Not even 1k miles on it and already wont work! Is my family safe in this thing? Can I return it? Should I be posting this to my 1 million+ Social media followers to never buy a Chrysler? This problem seems so common how is it not a major recall?
Hi Matt123,
We understand your frustration and apologize that you have experienced this. Please send our team a private message and we would be happy to offer additional assistance!
Alex
Chrysler Social Care Specialist
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