Vehicle won't start - diagnosis
I have learned a couple of things so far:
1. Try not to have a vehicle failure (especially away from home) during a national holiday. There is no one to take your call at Chrysler Cares and there are no dealer service departments open to diagnose your disabled vehicle.
2. The hold message on the Roadside Assistance phone system encourages you to visit rsahelp.com to input your own info. If you do this, then I still recommend calling to ensure that your info made it into their system. I wasted several hours assuming a tow was on the way only to call and find out that it was not.
The service department where my vehicle was towed says the following parts need to be replaced:
Power inverter module
Onboard charging module
Their initial estimate for receiving those parts is 1-2 weeks.
Still waiting to hear if Chrysler Cares can expedite those parts and how my family and I will get home this weekend.
Stay tuned for more updates!
2018 Pacifica Hybrid Limited
2013 Lexus ES 300h
2008 Highlander Hybrid Limited