2017+ Chrysler Pacifica Minivan Forums banner

1 - 20 of 33 Posts

·
Registered
Joined
·
11 Posts
Discussion Starter #1
I’m not sure if that’s the correct term to use. However, my car has been in and out of the dealership for this issue. I come to a stop, and the car shuts off completely. I get a bunch of warnings across my dash, and at the end it tells me to put the car into park and push stop/start. I’ve called Chrysler and opened a case EVERY time this happened and I took it into a dealership to get “repaired”. The first time they said it was because I needed an oil change. Didn’t make sense because the car started right back up after I restarted it. The second time there was a recall for “power steering” which they said fixed the issue. The third time they gave it back and said they had no idea. They now have my car a fourth time. I’m not one to post and complain but what the Chrysler rep told me today sent me over the edge. I told her I had safety concerns, I’m worried I’ll get rear ended with my kids in the car when the car shuts off. I said I don’t feel safe and I’d like to escalate my case. She told me that there was no point in doing that because my car was operating normally. Are you kidding me! So it’s normal to come to a stop and have to put the car back into park push start stop then put the car into drive to go? It doesn’t matter if the car is hot or cold. I made it three stops signs and it turned off, I drove and hour away, got off the highway and it shut off. I’m irritated. I’m worried that something is going to happen with my three children in the car, and the response from Chrysler seems like they could care l
 

·
Registered
Joined
·
39 Posts
Have you had this done ?


Recall V53

May 09,2019

NHTSA Recall Number 19V-348

Summary The battery ground may have been built with a sealer that is used during the wire harness manufacturing process may accumulate on the wire harness tab which may cause a loss of clamp load in the battery ground joint over time. A loose battery ground joint may cause an intermittent battery ground connection possibly resulting in an intermittent loss of power steering assist with inconsistent driver steering effort and/or a loss of motive power.


Safety Risk An intermittent loss of power steering assist may result in an inconsistent driver steering effort. A loss of motive power could also occur. Either of these conditions may increase the risk of a vehicle crash without warning.


Remedy Disassemble and inspect the suspect ground surfaces, clean the contact surfaces as needed, and reassemble the ground joint to the specified torque.
 

·
Registered
Joined
·
11 Posts
Discussion Starter #3
Yes, I had the recall done the second time it was in the shop. Then it stalled again less than 2 weeks later, and after that repair it stalled again in a little over a week. So, I don’t think that was the problem.
 

·
Registered
Joined
·
630 Posts
Yes, I had the recall done the second time it was in the shop. Then it stalled again less than 2 weeks later, and after that repair it stalled again in a little over a week. So, I don’t think that was the problem.
Whenabouts was the second time?

This sounds exactly like the motortrend issue:

https://www.motortrend.com/cars/chrysler/pacifica/2018/2018-chrysler-pacifica-limited-long-term-update-2-review/

and

https://www.motortrend.com/cars/chrysler/pacifica/2018/2018-chrysler-pacifica-limited-long-term-update-3-review/
 

·
Registered
Joined
·
11 Posts
Discussion Starter #5
Yes, I had the recall done the second time it was in the shop. Then it stalled again less than 2 weeks later, and after that repair it stalled again in a little over a week. So, I don’t think that was the problem.
Whenabouts was the second time?

This sounds exactly like the motortrend issue:

https://www.motortrend.com/cars/chrysler/pacifica/2018/2018-chrysler-pacifica-limited-long-term-update-2-review/

and

https://www.motortrend.com/cars/chrysler/pacifica/2018/2018-chrysler-pacifica-limited-long-term-update-3-review/

May 17th was the second “repair” and they did the recall mention in the pervious post. Third one was on May 29th. And it went back in today for the same issue. Every time it happens I record my dashboard and take pictures and long as there is no one behind me.
I read that article, and mentioned it to my dealership the second time I took the car in. I said this describes my car to a T this is what it is doing. I mentioned it to Chrysler too, and I’m not so many words they said it wasn’t their problem. And my car is operating normally. But it’s not! I loved car but not any more. It’s happened more than these three times. Frustrating. I’ve wlso reported my issue to NHTSA.gov where other people have posted the same issue, but Chrysler said they have never heard of it.
 

·
Registered
Joined
·
630 Posts
May 17th was the second “repair” and they did the recall mention in the pervious post. Third one was on May 29th. And it went back in today for the same issue. Every time it happens I record my dashboard and take pictures and long as there is no one behind me.
I read that article, and mentioned it to my dealership the second time I took the car in. I said this describes my car to a T this is what it is doing. I mentioned it to Chrysler too, and I’m not so many words they said it wasn’t their problem. And my car is operating normally. But it’s not! I loved car but not any more. It’s happened more than these three times. Frustrating. I’ve wlso reported my issue to NHTSA.gov where other people have posted the same issue, but Chrysler said they have never heard of it.
Some folks on here said the recall campaign doesn't start until June 28th, other sites say May 24th, but that doesn't preclude them from fixing the ground earlier. But I have to wonder if they actually spent the time to clean it up properly.

Amazing that they're acting so clueless and saying it's normal. Unreal.

You have ESS, right?
 

·
Registered
Joined
·
11 Posts
Discussion Starter #7
May 17th was the second “repair” and they did the recall mention in the pervious post. Third one was on May 29th. And it went back in today for the same issue. Every time it happens I record my dashboard and take pictures and long as there is no one behind me.
I read that article, and mentioned it to my dealership the second time I took the car in. I said this describes my car to a T this is what it is doing. I mentioned it to Chrysler too, and I’m not so many words they said it wasn’t their problem. And my car is operating normally. But it’s not! I loved car but not any more. It’s happened more than these three times. Frustrating. I’ve wlso reported my issue to NHTSA.gov where other people have posted the same issue, but Chrysler said they have never heard of it.
Some folks on here said the recall campaign doesn't start until June 28th, other sites say May 24th, but that doesn't preclude them from fixing the ground earlier. But I have to wonder if they actually spent the time to clean it up properly.

Amazing that they're acting so clueless and saying it's normal. Unreal.

You have ESS, right?
I actually received a notice from Chrysler for the recall, after they “fixed” it. The third time it was in they checked all the connections and grounds and said everything looked good.
I do have ESS. Although this last time it happened I can’t say for sure the ESS kicked on. I feel like as soon as I touched my brake the car shut off. I just want it fixed. It’s frustrating to have to keep taking the car in.
 

·
Registered
Joined
·
630 Posts
I actually received a notice from Chrysler for the recall, after they “fixed” it. The third time it was in they checked all the connections and grounds and said everything looked good.
I do have ESS. Although this last time it happened I can’t say for sure the ESS kicked on. I feel like as soon as I touched my brake the car shut off. I just want it fixed. It’s frustrating to have to keep taking the car in.
It must be beyond frustrating. The ESS involvement seems to center around whether it's moving or not when the stalling occurs/display shows errors. Does yours completely stop?

And do you happen to have the towing package?

(if you could fill out your model info with options in your signature, that would be helpful)
 

·
Registered
Joined
·
11 Posts
Discussion Starter #9
It seems to happen when I’m at a complete stop. Today I left my house and made it to the third stop sign, and then the car shut off. I do not have the towing package. I have the advanced safety package. I also have the appearance package. I think it’s called the s package. It’s a touring L Plus.
 

·
Registered
Joined
·
630 Posts
It seems to happen when I’m at a complete stop. Today I left my house and made it to the third stop sign, and then the car shut off. I do not have the towing package. I have the advanced safety package. I also have the appearance package. I think it’s called the s package. It’s a touring L Plus.
OK, so it's right at the point when ESS should legitimately stop the engine, which it does, but it also displays errors and tells you to shift into park to restart it, correct?

Also interesting to note that the touring L plus came standard with the bigger 220amp alternator.... hmm... I wonder if it's the combo of ESS/big alternator that is causing havoc.... along with possible ground issues and maybe hozed batteries.

Another question, how long do you think it sat on the lot after it was delivered? Do you have the manufactured date vs when you picked it up?
 

·
Registered
Joined
·
11 Posts
Discussion Starter #11
It seems to happen when I’m at a complete stop. Today I left my house and made it to the third stop sign, and then the car shut off. I do not have the towing package. I have the advanced safety package. I also have the appearance package. I think it’s called the s package. It’s a touring L Plus.
OK, so it's right at the point when ESS should legitimately stop the engine, which it does, but it also displays errors and tells you to shift into park to restart it, correct?

Also interesting to note that the touring L plus came standard with the bigger 220amp alternator.... hmm... I wonder if it's the combo of ESS/big alternator that is causing havoc.... along with possible ground issues and maybe hozed batteries.

Another question, how long do you think it sat on the lot after it was delivered? Do you have the manufactured date vs when you picked it up?
When I come to a stop, the engine shuts off like it’s supposed too, however once I take my foot off the brake the car doesn’t move. ( this isn’t an every time I drive thing) there’s no power. If I push the gas nothing happens. All the warnings pop up like, blind spot, lane keep, and forward collision are off and need serviced. The car beeps at me and it tells me to shift the car into park and push start/stop. Once I put the car into park and push the start stop the car starts back up and I’m able to put it into drive and go. I’m not sure how long it sat on the lot. The sticker for the car is in my car, and it’s at the dealership now.Ill post pictures of the dashboard but the video explains it more. 6B4F77AD-F73A-4322-AD73-170895A42829_1559877133518.jpg 6B4F77AD-F73A-4322-AD73-170895A42829_1559877133518.jpg
 

Attachments

·
Registered
Joined
·
630 Posts
OK, thanks. I'm asking because it seems modern batteries can't handle being depleted like they used to. Once depleted, that battery is suspect, at least in my opinion.

So why is it still at the dealer? Didn't they say that it's operating normally? What further are they doing?

To summarize so far:

- you have ESS
- you have the bigger alternator
- engine stops after vehicle stops, as ESS should, but errors out immediately
- it qualifies for faulty ground recall
- it may or may not have batteries that were previously discharged
- the dealer says it's operating normally

One thing is clear so far: you need to go to a different dealer.
 

·
Registered
Joined
·
11 Posts
Discussion Starter #13
OK, thanks. I'm asking because it seems modern batteries can't handle being depleted like they used to. Once depleted, that battery is suspect, at least in my opinion.

So why is it still at the dealer? Didn't they say that it's operating normally? What further are they doing?

To summarize so far:

- you have ESS
- you have the bigger alternator
- engine stops after vehicle stops, as ESS should, but errors out immediately
- it qualifies for faulty ground recall
- it may or may not have batteries that were previously discharged
- the dealer says it's operating normally

One thing is clear so far: you need to go to a different dealer.
I don’t think my battery is depleted. The first time the car stall there was less than 3k miles. It’s happen when the car is warmed up and when it’s cold. The car is back at the dealer because it stalled out again. They dealer knows something is wrong. When I say Chrysler I mean their customer care told me that it’s operating normally. I have an open case with them. It’s not the dealership it’s actual Chrysler. The case manager I have is awful, and will not escalate my claim. I’m 100% sure the faulty ground recall was done. I don’t think it’s the dealership they have acknowledged my concerns, watched the videos, and are just at a loss. They are also working with Chrysler. They are trying to get a “star” case opened on my car. But Chrysler is being less than helpful. I’m ready to just give the car back. I’ve always had Chrysler but after this I will not be buying another. This is awful. When the case manager told me it was operating normally I asked her if she car needed to be restarted when she came to a stop. She said no, well then my car isn’t normal. What happens when I get hit because my car shut off, or what happens if it doesn’t start back up? I have three kids. I have twins and under the age of 2 I can’t simply get towed with my three kids. 9/10 when I drive my kids are in the car.
I’m sorry I should have been more clear when I said Chrysler. The first case manager I had was great. This one not so much.
I hope I cleared things up.
 

·
Registered
Joined
·
98 Posts
Hi The4thmonth,

Have you ever used the "Stop/Start Off button" located above the climate controls to manually disabled the ESS feature?

If so, I'm wondering when the ESS feature has been manually disabled, have you ever had your Pacifica shutoff or stall?
 

·
Registered
Joined
·
11 Posts
Discussion Starter #15
Hi The4thmonth,

Have you ever used the "Stop/Start Off button" located above the climate controls to manually disabled the ESS feature?

If so, I'm wondering when the ESS feature has been manually disabled, have you ever had your Pacifica shutoff or stall?
I have not turned it off. Only because it’s an intermittent issue, and I don’t think about it until the car stalls. If there was a way to keep it off permanently that would be great. But, having to do it every time I get in and out is a bit much, and I grantee I won’t remember to do it. I know that’s one way to narrow down the issue, but as I stated it’s intermittent. The dealership said they were going to keep my car for awhile, so I’m hoping when they drive it today it stalls out.
 

·
Registered
Joined
·
630 Posts
I don’t think my battery is depleted. The first time the car stall there was less than 3k miles. It’s happen when the car is warmed up and when it’s cold. The car is back at the dealer because it stalled out again. They dealer knows something is wrong. When I say Chrysler I mean their customer care told me that it’s operating normally. I have an open case with them. It’s not the dealership it’s actual Chrysler. The case manager I have is awful, and will not escalate my claim. I’m 100% sure the faulty ground recall was done. I don’t think it’s the dealership they have acknowledged my concerns, watched the videos, and are just at a loss. They are also working with Chrysler. They are trying to get a “star” case opened on my car. But Chrysler is being less than helpful. I’m ready to just give the car back. I’ve always had Chrysler but after this I will not be buying another. This is awful. When the case manager told me it was operating normally I asked her if she car needed to be restarted when she came to a stop. She said no, well then my car isn’t normal. What happens when I get hit because my car shut off, or what happens if it doesn’t start back up? I have three kids. I have twins and under the age of 2 I can’t simply get towed with my three kids. 9/10 when I drive my kids are in the car.
I’m sorry I should have been more clear when I said Chrysler. The first case manager I had was great. This one not so much.
I hope I cleared things up.
Aha, sorry for my confusion, so the dealer knows there's a problem, thanks. I couldn't fathom them telling you to your face that it's operating normally.

If the car sat on the lot a few weeks without being started, then the batteries may have been discharged, possibly multiple times. After that, all bets are off, IMHO.

And not to mention the kids, what about if ESS shuts the car off while going over railroad tracks, or when a truck's backing up into you, that ain't the time to be trying to restart it. It's not just annoying, it's dangerous.

Regarding the recall, I personally would never be 100% sure about anything, but that's just me.

If you get it back and they still don't do anything meaningful, i'm with @thclimer, disable it every time you drive. Annoying yeah, but soon it'll become routine. I rented a pacifica last year with ESS, tried to like it, i really did try, but hated it, disabled it every time, was no biggie. But again, that's just me.
 

·
Registered
Joined
·
291 Posts
Some folks on here said the recall campaign doesn't start until June 28th, other sites say May 24th, but that doesn't preclude them from fixing the ground earlier. But I have to wonder if they actually spent the time to clean it up properly.

Amazing that they're acting so clueless and saying it's normal. Unreal.

You have ESS, right?
I was one of those who mentioned the V53 recall campaign would not start until June 28. The comment was based on info in the NHTSA OID database. Shortly afterwards I received the recall notice in the mail. Took our Pacifica to the dealer last week. For the record, my wife has only experienced the stalling issue once at a stoplight and that was more than six months ago. The vehicle has been flawless since. (Knocking on wood, fingers crossed, avoiding black cats and ladders... ).
 

·
Registered
Joined
·
2,164 Posts
It seems to happen when I’m at a complete stop. Today I left my house and made it to the third stop sign, and then the car shut off. I do not have the towing package. I have the advanced safety package. I also have the appearance package. I think it’s called the s package. It’s a touring L Plus.
Hi The4thmonth,

We're truly sorry to hear about the trouble you have been having. Recently there was a Technical Service Bulletin (18-001-19 REV. C) that appears to address concerns similar to the symptoms that you are having with your vehicle. To ensure this TSB applies, we would like to get you back into the dealer to have a qualified technician review the details of the TSB and specifics of your vehicle. Once reviewed, the technician can then perform the repair procedure that best matches the symptoms and diagnosis of your vehicle. Please send us a private message if you need any additional assistance with this.

Lydia
Chrysler Social Care Specialist
 

Attachments

·
Registered
Joined
·
996 Posts
I have not turned it off. Only because it’s an intermittent issue, and I don’t think about it until the car stalls. If there was a way to keep it off permanently that would be great. But, having to do it every time I get in and out is a bit much, and I grantee I won’t remember to do it. I know that’s one way to narrow down the issue, but as I stated it’s intermittent. The dealership said they were going to keep my car for awhile, so I’m hoping when they drive it today it stalls out.
I hope you have noticed the post above by @ChryslerCares. That revised service bulletin was issued TODAY (June 12th)!! It specifically mentions the non-restart after an ESS stop. Get this update done immediately. You should bring this to your service manager's attention, as they may not be aware of it.

I hope this fixes your problem. What you described is certainly frustrating. It is also frustrating for the service managers and case workers, as they probably really don't know what caused the problem.
 

·
Registered
Joined
·
116 Posts
Qualified Technician

Hi The4thmonth,

We're truly sorry to hear about the trouble you have been having. Recently there was a Technical Service Bulletin (18-001-19 REV. C) that appears to address concerns similar to the symptoms that you are having with your vehicle. To ensure this TSB applies, we would like to get you back into the dealer to have a qualified technician review the details of the TSB and specifics of your vehicle. Once reviewed, the technician can then perform the repair procedure that best matches the symptoms and diagnosis of your vehicle. Please send us a private message if you need any additional assistance with this.

Lydia
Chrysler Social Care Specialist
If there is a "qualified technician" in the vicinity of Marietta, GA please tell me where he/she is located so that I can take my van in for service.
 
1 - 20 of 33 Posts
Top