1 out of 2 backseat screens not working

seems easy enough to remove and install. It should be a warranty item and it doesn't seem like it would take it out to check the connector. Honestly it sounds like a bad ribbon. When I say ribbon I'm talking about the connector that goes to the actually screen & backlight. Like a laptop, wires are too big and would wear fast with opening and closing so instead they made a super thin plastic ribbon with conductors in the ribbon. They are so thin it doesn't take much to break or make the connection so when it's opened JUST right it will work. I'd say if one is working and one isn't that it's the unit and should be replaced under warranty. I'd try to get them to swap the units between the two seats, if the problem moves with the units you know for sure that is with the display unit and if it stays with the seat then you know your problem is elsewhere - either case I'd think a 2019 would be warrantied. If they fight you on it it wouldn't be hard to do troubleshoot it yourself at home, just put it back they way it was when you're done

Good luck!

REMOVAL AND INSTALLATION
REMOVAL

1. Power down the 12-volt system (Refer to 08 - Electrical/Standard Procedure).
2. Remove the front seat back panel (Refer to 23 - Body/Seats, Front/PANEL, Seat Back, Front/Removal and Installation).
   

   ​

3. Remove the two video monitor to seat back screws (1).
4. Disconnect the video monitor electrical connectors (2) and remove the video monitor from the vehicle.

INSTALLATION

1. Position the video monitor into the seat back, and connect the video monitor electrical connectors (2).
2. Install the two video monitor to seat back screws (1).
3. Install the front seat back panel (Refer to 23 - Body/Seats, Front/PANEL, Seat Back, Front/Removal and Installation).
4. Power up the 12-volt system (Refer to 08 - Electrical/Standard Procedure).

dutch_hybrid_driver said:

We own a 2019 Hybrid Limited and have the issue that the back seat screen (driver side) functions about 10% of the time. The other one works fine. It's been for this about 6 months now. Tried a number of things including all the resets etc and replacing fuse 55, but no structural improvement.

I'm at a loss here, and since we imported this car to Europe we don't have a dealer here who knows this car and can help us out. Any other options we can try?

Thanks in advance!

Click to expand...

Here's step 2 from the procedure I posted above that contains important warnings!

REMOVAL AND INSTALLATION
REMOVAL

1. Before proceeding with the following repair procedure, review all warnings and cautions (Refer to Body/Seats - Warning).
2. Position the seat fully forward.
3. Using a small flat bladed tool, remove the screw covers and the four screws (2).
4. Starting at one side of the seat back panel (3), use a trim stick or equivalent to release the retaining tabs and pull rearward to loosen the seat back panel.
5. Disconnect the wire harness connector from the media hub (1) and the video monitor if equipped, then remove the seat back panel.

INSTALLATION

1. Connect the wire harness connector to the media hub (1) and video monitor if equipped, then install the seat back panel (3).
2. Install the four screws (2) and tighten securely.
3. Install the screw covers.