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I was driving on the highway at about 40 mph hour, when my car suddenly stalled. I caused a chain reaction of shortstops on the highway, and thank God nothing happened to anyone, we could have gotten killed. My car was at the dealer two weeks ago because of battery issues, my car did not start many times, and the ESS system did not work. I also complained about my transmission slipping or hesitating when I give gas. Officially they fixed all the recalls, changed the auxiliary battery, and also updated the software so that the transmission works better. After leaving the dealer, the transmission is not better, and two days later my car did not start again. Now this week my car actually stalled while I was driving. I wonder if Chrysler will ever find the real solution for this dangerous problem.

Do I have to go to the dealer again and wait weeks for an appointment, spend money for an Uber to and from the dealer plus a car rental????

I see that there is a class action law suit about the stalling issue

I was told that they fixed all the recalls on the car already. So what do I do now?
 

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I was driving on the highway at about 40 mph hour, when my car suddenly stalled. I caused a chain reaction of shortstops on the highway, and thank God nothing happened to anyone, we could have gotten killed. My car was at the dealer two weeks ago because of battery issues, my car did not start many times, and the ESS system did not work. I also complained about my transmission slipping or hesitating when I give gas. Officially they fixed all the recalls, changed the auxiliary battery, and also updated the software so that the transmission works better. After leaving the dealer, the transmission is not better, and two days later my car did not start again. Now this week my car actually stalled while I was driving. I wonder if Chrysler will ever find the real solution for this dangerous problem.

Do I have to go to the dealer again and wait weeks for an appointment, spend money for an Uber to and from the dealer plus a car rental????

I see that there is a class action law suit about the stalling issue

I was told that they fixed all the recalls on the car already. So what do I do now?
If you private message @ChryslerCares (by clicking on the red letters) and send them your VIN, maybe they could assist you regarding the stalling issue. Was the recall done before it stalled?
https://www.pacificaforums.com/forum/453210-post2.html

My van hasn't had a stall or battery problem yet and has 29,000 miles. It doesn't have ESS. It has had a transmission update and learning adaptations reset twice. The transmission is shifting fine now. One thing that might help the transmission is to have the transmission learning feature reset.
https://www.pacificaforums.com/forum/528081-post5.html

As far as a rental is concerned, if you have an extended warranty, some rental coverage may be included, but otherwise you have to see if the dealer or @ChryslerCares can assist you with getting a loaner.

Keep us posted.
 

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Discussion Starter #3
I was driving on the highway at about 40 mph hour, when my car suddenly stalled. I caused a chain reaction of shortstops on the highway, and thank God nothing happened to anyone, we could have gotten killed. My car was at the dealer two weeks ago because of battery issues, my car did not start many times, and the ESS system did not work. I also complained about my transmission slipping or hesitating when I give gas. Officially they fixed all the recalls, changed the auxiliary battery, and also updated the software so that the transmission works better. After leaving the dealer, the transmission is not better, and two days later my car did not start again. Now this week my car actually stalled while I was driving. I wonder if Chrysler will ever find the real solution for this dangerous problem.

Do I have to go to the dealer again and wait weeks for an appointment, spend money for an Uber to and from the dealer plus a car rental????

I see that there is a class action law suit about the stalling issue

I was told that they fixed all the recalls on the car already. So what do I do now?
If you private message @ChryslerCares (by clicking on the red letters) and send them your VIN, maybe they could assist you regarding the stalling issue. Was the recall done before it stalled?
https://www.pacificaforums.com/forum/453210-post2.html

My van hasn't had a stall or battery problem yet and has 29,000 miles. It doesn't have ESS. It has had a transmission update and learning adaptations reset twice. The transmission is shifting fine now. One thing that might help the transmission is to have the transmission learning feature reset.
https://www.pacificaforums.com/forum/528081-post5.html

As far as a rental is concerned, if you have an extended warranty, some rental coverage may be included, but otherwise you have to see if the dealer or @ChryslerCares can assist you with getting a loaner.

Keep us posted.
There is no link in red that I can click on to repspond in private. The recall was done on September 28, the car stalled on October 14th.
 

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It is concerning seeing that so many people are having this issue. I thought I was having a one off issue with my 2017 Pacifica when it died on me while I was on the interstate. Luckily no one was harmed and it started up after I came to a stop. I was able to get home safely and parked it in the garage. Later I wanted to get the van parked on the street in case I needed to get it towed to the dealership and it stalled on me again while backing out of the garage. This time the steering wheel locked up and the van ran into my trash cans causing a dent. The van is in the shop now and they are saying all of this is due to a dead battery... AND because I have 38,000 miles on the van, it is not covered under the base 36,000 mile warranty. So now I am stuck with paying for a battery AND the damage from the van crashing into the trash cans. Has anyone had any luck with calling customer service? I have asked to speak to a supervisor several times and never been transferred higher than the initial representative.
 

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It is concerning seeing that so many people are having this issue. I thought I was having a one off issue with my 2017 Pacifica when it died on me while I was on the interstate. Luckily no one was harmed and it started up after I came to a stop. I was able to get home safely and parked it in the garage. Later I wanted to get the van parked on the street in case I needed to get it towed to the dealership and it stalled on me again while backing out of the garage. This time the steering wheel locked up and the van ran into my trash cans causing a dent. The van is in the shop now and they are saying all of this is due to a dead battery... AND because I have 38,000 miles on the van, it is not covered under the base 36,000 mile warranty. So now I am stuck with paying for a battery AND the damage from the van crashing into the trash cans. Has anyone had any luck with calling customer service? I have asked to speak to a supervisor several times and never been transferred higher than the initial representative.
Hi bravejuicebox,
We are sorry to hear about your frustration. Please provide us with your VIN via private message and we would be happy to look into this further for you.
Laura
Chrysler Social Care Specialist
 
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