2017+ Chrysler Pacifica Minivan Forums banner

1 - 20 of 65 Posts

·
Registered
Joined
·
159 Posts
Discussion Starter #1
I've been a happy owner of a 2017 Pacifica Hybrid since May 2017. Haven't had any real problems with it, and it has had every recall performed. Has just shy of 27,000 miles on it. This past Tuesday (19-Feb-2019) morning, I stopped along the way on my commute to work to fill the tank with gas. I also topped off the windshield wiper fluid. Headed back on my way to work (about 15 miles one-way commute). Within one mile from work, the "Check Engine" light suddenly pops on. I've had this happen plenty of times in the past after filling up the tank with gas. Figured I'd just have to pop the fuel flap and give it a good, solid closing again as I have done every time this has happened before. So, I thought nothing more of it and continued driving.

Then the red turtle "Limp Mode" symbol popped on followed by a message in the middle of my dash stating, "Vehicle Speed May Be Limited." That's alarming! I've never seen that before. Oddly, my speed was not limited at all, and I was able to get to work without anything bad happening. We have a Chargepoint L2 charger at work, and I thought maybe plugging it in and letting it fully charge until lunch would be enough to clear up whatever the problem is.

I went out to run a couple errands at lunch four hours later after it was fully charged. The "Check Engine" light, red turtle, and "Vehicle Speed" message all popped up again, but I was still able to drive. So, I headed out to do my errands. The weird thing was that my PacHy was driving in all-electric mode the whole time during my lunch errands. This is very odd especially during the very cold weather we've been having here in the Chicago area lately. Tuesday, it was only 14°F. In that cold weather, I can *never* get the ICE engine to shut off. It always wants to run no matter what. However, it wouldn't come on for anything while I was driving around at lunch. A couple times I stomped on the accelerator, which ALWAYS activates the ICE engine, and... nothing! This is how I knew something was definitely wrong. When I got back to my office, I made an appointment at my local Chrysler dealer for early the next morning. I told them I would drop it off that night (Tuesday) so they could have it all day Wednesday to do whatever was needed.

Tuesday night after work, I drove home to wait for my wife to get home from work so we could take the PacHy to the dealer. My van was still driving in all-electric mode and had plenty of charge left to get home and then to the dealership. About 2 miles from home, the van completely died even though I still had 15 miles left on the range-o-meter. I was on a very busy street, but was able to pull over to the side of the road and put my hazard lights on. I turned the van off, waited 30 seconds, and then turned it back on. All the same MILs popped back on, but I was able to start driving again... for a bit. I drove about 40-50 feet and the van died again! It took about 2-3 repetitions of turning off/on before I was able to move far enough to turn the van off onto a side road to get it out of the heavy traffic.

I ended up calling a tow company. They came with a flatbed tow truck and towed my van to the local Chrysler dealer. It was after hours. So, I filled out the key-drop envelope and left my FOB with the service department. The next morning, a service manager named Christian called me to get more details on what all had happened. He explained that they were very short-staffed that day, and he needed to call in a hybrid technician before anyone could look at my van. He said it probably wouldn't get looked at until Thursday and hoped to have a resolution by no later than Friday.

I called and left a voicemail with the service department on Thursday to see if they had any updates. I also texted them. No response. I called and texted again this morning (Friday) and was told they would have Christian call me back soon. I called back again at 3:30 pm this afternoon and finally got a hold of someone.

They told me that all kinds of error codes are popping up on my van. Their hybrid technician has been having a difficult time narrowing it down. They have opened a STAR case with Chrysler, and Chrysler's engineers will be working with them to figure it all out. Right now, my van is on their charger so they can charge it up enough to continue working through all the diagnostic codes and testing. They said with as many codes that are popping up, and with the Chrysler engineers getting involved, it's definitely going to take a few more days. They are putting aside a loaner car for me, probably another Pacifica, that I can pick up tonight or tomorrow.

That's where it's at for now. I'll post back once I get more info. Who else has had similar experiences with their PacHy? What ended up being the resolution?
 

·
Registered
Joined
·
2,263 Posts
Oops. Sorry to hear about your experience. Hope you will get everything cleared up soon.


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
76 Posts
Please update us when there is news.
 

·
Registered
Joined
·
590 Posts
I'll put on my fortune teller hat and predict that it will turn out to be the battery coolant heater connector. There is/was a bulletin for 2017s and early 2018s manufactured before November 2017 that called for replacement of this connector. The pins were subject to corrosion, especially in cold slushy weather. If the connector fails then you get the check engine light. It is possible that the red turtle and the ultimate failure resulted from a cold battery, although I am puzzled about the ICE not coming on. I would have thought that would be the first line of defense against a cold battery -- run the ICE and let it warm the battery.
 

·
Registered
Joined
·
9 Posts
Somewhat similar experience

I've learned a lot from the contributors to this forum, thanks everyone. I love this vehicle when it runs, really nice. Here are my experiences so far. My vehicle is a 2018 Pacifica hybrid Limited. manufactured (as near as I can tell) in January of 2018 (four digits on the Monroney). On 6July18 I took it in for the U73 recall. Then on 9Nov18 I took it in for the U94 recall. On November 19th I was driving in town and as I was pulling away from a stop sign the car died and I had to pull to the side of the road. It was towed to the dealership. The dealership where I bought it put in a new PIM. It was OOS for 17 days.
Got the car back but on Jan 10th it died again under similar circumstances. Check engine light came on but I was eventually able to restart it and drove it to the dealership again with the check engine light still on. The dealership cleaned the terminals(?), cleared the codes and drove it, they said they had no problems. They returned it to me after a day OOS.
On Jan 27 the vehicle died in town again. I was able to restart it, but then it died again after restarting again, I drove it home and had it towed to the dealership the next day (Monday). They've had it since and are replacing the transmission. Chrysler Star cases for the PIM and now for the transmission. Starting to lose faith!
 

·
Registered
Joined
·
159 Posts
Discussion Starter #7
I'll put on my fortune teller hat and predict that it will turn out to be the battery coolant heater connector. There is/was a bulletin for 2017s and early 2018s manufactured before November 2017 that called for replacement of this connector. The pins were subject to corrosion, especially in cold slushy weather. If the connector fails then you get the check engine light. It is possible that the red turtle and the ultimate failure resulted from a cold battery, although I am puzzled about the ICE not coming on. I would have thought that would be the first line of defense against a cold battery -- run the ICE and let it warm the battery.
@AZBean, could you post the bulletin number? I can text it to the service manager assigned to my case. Maybe that would help them work through the possible issues more quickly. I'd be happy if it was that simple and easy. But just as you were confused, the ICE dying and not coming back on is also throwing me for a loop.

I picked up my loaner vehicle on Saturday. They had originally told me it would likely be another Pacifica, but they ended up giving my a 2019 Jeep Cherokee. Can I just say... "Meh." I'm not thrilled with the Cherokee. It's definitely making me miss my PacHy. The *ONLY* thing I like about it is that the Uconnect system has Apple CarPlay, which I didn't even realize until I plugged my iPhone into the USB outlet this morning, and the CarPlay menu popped up. OMG! I love it! Now I am even more upset that Chrysler did not include CarPlay in the 2017 model!!!
 

·
Registered
Joined
·
590 Posts
@AZBean, could you post the bulletin number? I can text it to the service manager assigned to my case. Maybe that would help them work through the possible issues more quickly. I'd be happy if it was that simple and easy. But just as you were confused, the ICE dying and not coming back on is also throwing me for a loop.
The bulletin is 08-034-18 or RRT 18-026. I found the picture of the first page, but couldn't find the whole document.
 

Attachments

·
Registered
Joined
·
49 Posts
I didn't have Carplay on my 2016 Kia when I first purchased it either but they put out a software update that added it a month later. I believe it cost me a little over $200 but it made things so much nicer.
 

·
Registered
Joined
·
236 Posts
I didn't have Carplay on my 2016 Kia when I first purchased it either but they put out a software update that added it a month later. I believe it cost me a little over $200 but it made things so much nicer.
It would be nice, but that question's been asked and Chrysler has replied that CarPlay will not be added to the 2017s. It's part of the 2018s and later because they have a newer version of UConnect.

Someone with a 2017 replaced their UConnect with the later version (hardware and software) and posted on another thread, but it wasn't $200.
 

·
Registered
Joined
·
159 Posts
Discussion Starter #12
Okay, it's been a couple weeks. So, I figured it was time for an update. Unfortunately, there really isn't much to update. My PacHy is still at my local dealership's service department. They still can't figure out what is wrong with it. They had filed a STAR case and were working directly with Chrysler engineers to troubleshoot it. The engineers would ask the local tech to run such-and-such diagnostics and send in the codes. They would do that, send in the codes, a day or two would go by, then they'd ask them to run more/different diagnostics. So far, they have not been able to pin down a cause that they can tell me about. The service techs at my local dealership, while very nice and cordial, they have not be very proactive with contacting me and providing any updates. In the three weeks they've have my van, they have only called me twice. The first time was the morning after I had my van towed to them. That call was just for the tech to get more info about what had happened. The second (and last) call was the Friday before last. They only called me back because I had called earlier in the day for a status update and only got voicemail. Their status update was only that they're still troubleshooting it with the STAR techs.

Yesterday, I had to leave work early for a dentist appointment. After the dentist, on my way home, I decided to stop in at the dealership for a direct status update since it's along the way. I spoke directly with my service representative. He was very nice, but very apologetic as there still was no news. He did inform me that my PacHy's case had been elevated from STAR to some other *higher* service system. However, he told me that this new, higher service line has been significantly less responsive than the STAR system. He said that with the STAR techs, whenever they would submit data from new diagnostic tests, the STAR techs would usually get back to them within 2-4 hours. With this new "higher" elevated service, it has been 3-4 days since they submitted their last diagnostic results and haven't heard back from them yet.

So, I continue to wait. At least I have their loaner car to drive. So, it isn't that big of a hardship on me or my family. Although, I am a bit disappointed that I'm paying so much for my fully-loaded van, and they gave me a bottom-line, no-frills, basic loaner to putz around in for weeks on end. Ugh, and I soooo hate having to actually stop at the gas station to fill up on a weekly basis again!
 

·
Registered
Joined
·
159 Posts
Discussion Starter #13
Still no news. When I had stopped into the service department last Monday to speak with my service representative, he said he was hoping to hear something back from the Chrysler techs/engineers within a couple days. I have not been contacted since then. Using the text-messaging service from my service department, I sent a text requesting any news/updates on my PacHy. Got a quick text back saying they would let my service rep know to call me. So, I continue to wait for news... any news... on the status of my PacHy. From the lack of information and slow responses, I get the feeling they have absolutely no idea what is causing the issues with my van. My service rep just keeps telling me that all the Chrysler techs do is have the local techs run different diagnostic tests and send in the data. Once they get that data, they request more diagnostic tests. I find it increasingly difficult to believe that in nearly a month they have not been able to identify the demise of my van's motive power.

@ChryslerCares would you be able to tell me what the next elevated service is above a STAR case?
 

·
Registered
Joined
·
159 Posts
Discussion Starter #14
Anyone have any advice about what to do when a dealership's service department keeps your vehicle for an extended period of time? Today is the one-month mark since my PacHy has been in the service department, and they still can't tell me what is wrong with it. I can't even get the service rep to call me back for a status update. Even if there's no news, a simple call at least once per week to let me know that I haven't been forgotten would suffice.

What about reimbursement for the loan payments I'm making on my PacHy? Is that something that can be done? Should I even bother bringing it up? I'm still making a very hefty monthly payment for my PacHy, but I am not able to drive it.
 

·
Registered
Joined
·
8 Posts
My brand new 2019 PacHy ran into the same red turtle issue. So tired of dealing with such issue for a new car. Just hope to pass the one-month service period and get rid of the lemon asap. Plz keep us updated on how your case goes.
 

·
Registered
Joined
·
18 Posts
I wish I had any information for you, but I don't. I just wanted to say how sorry I am to hear of your issues. We don't have a Pac (yet), though I've been eyeballing them for almost a year now. It's all the issues with them that's kept me from making the leap to commit to one. However, my current vehicle is a Chevy Equinox and it's been in the shop 7 times (not including the 2 oil changes) since July of last year, the longest stay was 5 weeks and then it went back in 2 weeks later with a different code. So I can feel your pain on that angle anyway. I hope they figure it out soon and take care of the problem for you!
 

·
Registered
Joined
·
434 Posts
Check into your states lemon law. 30 days is frequently the trigger. Move quickly, as there may be a time bar based on how long ago you bought the van.

Personally, I’d consult with an attorney who does lemon law work. Too many people try to navigate this sort of thing on their own and end up missing deadlines or other requirements.
 

·
Registered
Joined
·
56 Posts
Anyone have any advice about what to do when a dealership's service department keeps your vehicle for an extended period of time? Today is the one-month mark since my PacHy has been in the service department, and they still can't tell me what is wrong with it. I can't even get the service rep to call me back for a status update. Even if there's no news, a simple call at least once per week to let me know that I haven't been forgotten would suffice.

What about reimbursement for the loan payments I'm making on my PacHy? Is that something that can be done? Should I even bother bringing it up? I'm still making a very hefty monthly payment for my PacHy, but I am not able to drive it.
Has ChryslerCares responded to you? If not I recommend sending them a PM with your VIN. They responded to me the next day and have been communicating with our dealership, and our van has only been there for a week! Usually if they respond to a thread, it's with a request for a PM - that seems to be where their real work gets started.
 

·
Registered
Joined
·
159 Posts
Discussion Starter #19
Has ChryslerCares responded to you? If not I recommend sending them a PM with your VIN. They responded to me the next day and have been communicating with our dealership, and our van has only been there for a week! Usually if they respond to a thread, it's with a request for a PM - that seems to be where their real work gets started.
Yes, ChryslerCares has been in touch with and assigned a Case Manager to my case. They have already been in touch with my dealership and the service tech and service manager there. The ChryslerCares case manager has pledged to directly update me every 2-3 days with the progress on my PacHy, even if there is no actual progress.

Turns out that the current hold-up is the service department is waiting on tools/equipment to work on my PacHy. Apparently, there is a highly-specialized, heavily-insulated pair of gloves that are required for working on the high-voltage battery system. They cannot move forward and do any additional diagnostic testing until they receive these gloves. So, we're in a holding pattern until those come in.

Other than this current issue I'm having with my PacHy, I absolutely love our van! There is no other vehicle out there in the same classification that is also an EV or PHEV. My wife and I are considering our options on what we will do if this current issue continues for much longer. We're kind of stuck because we want/need a minivan, and we love the PHEV Pacifica. We definitely do NOT want to go back to an ICE vehicle, and we'd rather not have to downgrade to a smaller EV/PHEV vehicle.

The lemon law in Illinois stipulates that a "lemon law" claim must be filed within 12 months of purchase of the vehicle. We are currently at 22 months since purchase. So, lemon law will not apply to our case. Our hope is that Chrysler is either able to properly repair our current PacHy to our satisfaction, or they offer to buy back our van or offer to trade for a new Pacifica PHEV.
 

·
Registered
Joined
·
51 Posts
I had something very similar happen to my 2017 PacHy. They ended up replacing the entire battery transmission; took them a while, but things have been fine ever since.
 
1 - 20 of 65 Posts
Top