2017 Pacifica Dash Lights Won't Turn Off
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Perhaps a door that wasn't fully closed???????????
Once you have checked the previous items (especially the dimmer switch clicked all the way up), you can go into the UConnect menu on the touch screen and see if there is a light off delay time setting and set it to your preference. I like a little delay on the overhead lights after the ignition is off.
It seems like the overhead lights and the blue dash lights are independent from each other which is different than other vehicles I've had.
My blue dash lights seem to stay on longer than the overhead lights, but they will eventually go off. I haven't figured out a way to get them to go off sooner despite trying the rolling switches to the left of the steering wheel that is supposed to do something. The blue dash lights issue is on my list of questions when I take the van in for my first service, but I don't think it is a major issue.
It seems like the overhead lights and the blue dash lights are independent from each other which is different than other vehicles I've had.
My blue dash lights seem to stay on longer than the overhead lights, but they will eventually go off. I haven't figured out a way to get them to go off sooner despite trying the rolling switches to the left of the steering wheel that is supposed to do something. The blue dash lights issue is on my list of questions when I take the van in for my first service, but I don't think it is a major issue.
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First the sound to my radio went off, then I couldn't turn the radio off, now I can't get the dash lights to go out or the nav/radio lights to go off. I've dimmed everything and hopefully won't have a dead battery in the morning. I have the key in the house. Two days ago they did a recall on some kind of electrical recall and did mess with electrical. Wonder if that is what started it. I had radio earlier in the day. Aaaarrrgghhhhhh...
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Hi Litlbitartsy,
Sorry to hear about this! We would recommend visiting your local dealership for further diagnosis of your concerns. If you need further assistance please send us a PM with your VIN and let me know.
Andrea
Chrysler Social Care Specialist
2017 Pacifica Instrument Panel Lights Won't Turn Off
Does anybody have any further information on this?
BACKSTORY:
Two weeks ago my wife went to leave for work and the 2017 Pacifica was dead. I did have some interior lighting but it eventually turned off. Called Chrysler Roadside Assistance and they came and jumped it. It was fine for two weeks. Same thing happened for a second time as she was leaving for work again. (Should not be late for work TWICE because of a dead battery on a new vehicle!) This time I called Chrysler Roadside Assistance and explained the situation. They came and towed it to my local dealer in it's dead state. Dealer then charged the battery to test it and it came back as a 'good battery' and the vehicle started. They kept it over the weekend and tested it a few more times and all was 'good'. They can not find anything wrong with the battery, alternator, etc. So after 5 days at the dealer it was returned to me with nothing fixed.
Last night after the vehicle was returned to me I shut it off and made sure that there was nothing left on. I went in the house and came back out 30 minutes later and the instrument panel and dash lighting were all lit up! Again, I made sure nothing was left on. Checked again about 10-15 minutes later and they were still on...then it turned off...then it turned back on...and so on. Perhaps this is the reason for the dead battery?? I am at a loss and completely FRUSTRATED!
Does anybody have any further information on this?
BACKSTORY:
Two weeks ago my wife went to leave for work and the 2017 Pacifica was dead. I did have some interior lighting but it eventually turned off. Called Chrysler Roadside Assistance and they came and jumped it. It was fine for two weeks. Same thing happened for a second time as she was leaving for work again. (Should not be late for work TWICE because of a dead battery on a new vehicle!) This time I called Chrysler Roadside Assistance and explained the situation. They came and towed it to my local dealer in it's dead state. Dealer then charged the battery to test it and it came back as a 'good battery' and the vehicle started. They kept it over the weekend and tested it a few more times and all was 'good'. They can not find anything wrong with the battery, alternator, etc. So after 5 days at the dealer it was returned to me with nothing fixed.
Last night after the vehicle was returned to me I shut it off and made sure that there was nothing left on. I went in the house and came back out 30 minutes later and the instrument panel and dash lighting were all lit up! Again, I made sure nothing was left on. Checked again about 10-15 minutes later and they were still on...then it turned off...then it turned back on...and so on. Perhaps this is the reason for the dead battery?? I am at a loss and completely FRUSTRATED!
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670 Posts
Just thinking about your issue, the first suspect for me is the front driver's door or passenger door handle. Clearly I don't know what components are involved after the inside of those handles "trigger" the lights, so the issue could be some other component including the actual computer. The inside of those door handles being touched turns on the blue lights on the instrument panel as well as the center display in front of the driver; the headlights also come on as do the instrument lights below the Uconnect screen (primarily climate control backlights, etc.). If you touch these door handle triggers but then don't enter the vehicle the headlights turn off first followed by the other instrument lights. These door handles are certainly not the only triggers, as anyone who has sat in their Pacifica for awhile after turning the power button off has probably experienced the blue lights and 'touch brake to start...' message coming on without knowingly touching anything. Undoubtedly, when this occurs, I have done something to trigger this, but at times i certainly was not aware of what I may have done. I guess the bottom line is the Battery or the generator don't have to be anything other than the 'effect' of whatever the root cause of the fault you are experiencing is. I think the Chrysler 'Start Team' or whatever you call the Chrysler incident call center people that the Dealers work with should be able to troubleshoot the involved components ...or explain to your Dealer's Technical representatives what should be methodically tested.
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3,349 Posts
Hi Harbz520,
Sorry to hear about this! If you decide to revisit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.
Andrea
Chrysler Social Care Specialist
I had a similar issue with the console lights and instrument panel not turning off. I switched off everything I possibly could in the vehicle. I put the FOB in the house, disabled blue tooth, headlights were set to Off, interior lights to off/min. I locked the vehicle, returned home, and checked on the vehicle later in the evening and instrument panel and console lights were still on. The driver instrument dash was, saying "push Start..." even though the Fob was across the street in the house. I could confirm that I the vehicle couldn't detect the FOB's as I couldn't open the door. So, I don't know why it would be asking me to "Push to start". The NPRDL lights were also lit, along with the nearby blue light. The heating controls were on as well as the LED lights at the bottom of the super console for USB (Etc). I couldn't figure out how to get the vehicle to turn off the displays.
The only thing we did differently last night as we had the tailgate and side door open for about 30min as we slowly unloaded items from the back. During the initial unloading, we noticed the vehicle overhead lights stayed on for 5-10min. After they turned off, I couldn't keep them on for more than a minute for so. This is properly unrelated but throwing it out there in case there is some weird state machine logic.
I'm concerned that this could drain the battery as others have reported.
The only thing we did differently last night as we had the tailgate and side door open for about 30min as we slowly unloaded items from the back. During the initial unloading, we noticed the vehicle overhead lights stayed on for 5-10min. After they turned off, I couldn't keep them on for more than a minute for so. This is properly unrelated but throwing it out there in case there is some weird state machine logic.
I'm concerned that this could drain the battery as others have reported.
I just got mine back from the dealership. They had it for almost 2 weeks. I was told that they were able to diagnose the problem and it was some sort of malfunction inside the radio of all things. They told me that this malfunction was keeping the vehicle 'awake' and hence keeping all the dash lights on exactly as you are describing. They replaced the entire radio and it was all covered under warranty. If I were you, I would take it to the dealer and have them look into it before it drains the battery and doesn't start on you. Mine drained the battery and it left us high and dry a few times, but luckily it was always at home and not out in the freezing weather.
If I were keeping the tail gate / doors open for 30 minuets, I would turn the dimmer knob to the lowest setting to shut off the interior lights. That is one of the purposes of the knob per the user manual.
Thanks, indeed that would be good idea but we needed the interior light to see what we were doing as it was late at night.
Last night, I locked the car and watched from a distance. This time the dash/instrument lights stayed lit for about 30 seconds and turned off as expected. So, there is definitely a bug that prevented the dash/intrusment lights from turning off after locking the vehicle. I'm curious what conditions get their state machine into that mode.
Any one do anything different before they notice their interior dash/instrument lights remaining on four hours after locking?
Last night, I locked the car and watched from a distance. This time the dash/instrument lights stayed lit for about 30 seconds and turned off as expected. So, there is definitely a bug that prevented the dash/intrusment lights from turning off after locking the vehicle. I'm curious what conditions get their state machine into that mode.
Any one do anything different before they notice their interior dash/instrument lights remaining on four hours after locking?
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3,349 Posts
Hi Leno,
Has a case been created to formally document what's going on? Send us a direct message with your VIN if you need any additional assistance while in service.
Jasmine
Chrysler Social Care Specialist
I have same problem. Radio and Instrument Cluster will not shut off. 2017 Pacifica with 28k miles. Called two dealers and they cannot see me for at least 1 week or more. I wish someone from Chrysler could intervene and try to get me a sooner appointment. I am very concerned that the battery will die when I least expect it.
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3,349 Posts
Hi mferni,
We wouldn't have any influence over getting a sooner appointment. That would mean any customer that has already scheduled an appointment, would get pushed back. I can however get you an additional layer of assistance while in service. Send me a direct message with your VIN to get started.
Jasmine
Chrysler Social Care Specialist
Same Issue
We’v had the same problem. Dashboard lights stay on. The dealership says nothing is wrong with the vehicle. It’s been almost a year. The last time they changed out the battery. It was fine for about 6 months and now dead again. Hopefully the dealership doesn’t blow us off again. There is obviously something wrong if others are having the same issue.
We’v had the same problem. Dashboard lights stay on. The dealership says nothing is wrong with the vehicle. It’s been almost a year. The last time they changed out the battery. It was fine for about 6 months and now dead again. Hopefully the dealership doesn’t blow us off again. There is obviously something wrong if others are having the same issue.
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