I am back on Pacificaforums after spending 3 weeks trying to work with Chrysler Cares. I originally posted on "2018 Pacifica Engine Failure at 77,000 Miles", but then Chrysler Cares asked me to contact them privately. They dilly-dallied around for 3 weeks before telling me there is nothing else they can do regarding our engine failure at 77,000 miles. I see they have done the same to others--ask them to contact them privately and then ultimately tell them they won't help. So it appears they just want to get us off Pacificaforums, because there are so many of us who have experienced premature engine failure.
One poster on this site seemed to say a 1 in 100 failure is to be expected, but I don't accept that. If the dealer had told me there was a 1 in 100 chance my engine would fail just outside of the warranty, I would never have bought the vehicle to begin with. And the frequency and similarity of these engine failures makes it highly unlikely this is just some random occurrence. This engine has been a problem since 2010, and Chrysler finally had to acknowledge that for the 2010-2013 model years. But they continue to stick their head in the sand for the newer model years, and hope those affected don't band together and force Chrysler to stand behind their product.
Class action litigation is certainly one avenue, but does anybody have thoughts or experience on filing a Small Claims suit for this issue? In our state (Kansas), the process is quite simple and you are not even allowed to utilize an attorney. Just file your claim and see them in court. Chrysler obviously has deep pockets to fight a class action filing, but what if the thousands of us affected by this inundate them with individual but legitimate lawsuits?
The bottom line is there is an obvious flaw in this engine and Chrysler needs to accept responsibility for it, just like they were forced to do earlier. The question is, what can we do to get them to do the right thing???
One poster on this site seemed to say a 1 in 100 failure is to be expected, but I don't accept that. If the dealer had told me there was a 1 in 100 chance my engine would fail just outside of the warranty, I would never have bought the vehicle to begin with. And the frequency and similarity of these engine failures makes it highly unlikely this is just some random occurrence. This engine has been a problem since 2010, and Chrysler finally had to acknowledge that for the 2010-2013 model years. But they continue to stick their head in the sand for the newer model years, and hope those affected don't band together and force Chrysler to stand behind their product.
Class action litigation is certainly one avenue, but does anybody have thoughts or experience on filing a Small Claims suit for this issue? In our state (Kansas), the process is quite simple and you are not even allowed to utilize an attorney. Just file your claim and see them in court. Chrysler obviously has deep pockets to fight a class action filing, but what if the thousands of us affected by this inundate them with individual but legitimate lawsuits?
The bottom line is there is an obvious flaw in this engine and Chrysler needs to accept responsibility for it, just like they were forced to do earlier. The question is, what can we do to get them to do the right thing???
