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2017 Pacifica "Service Shifter"

274 Views 5 Replies 5 Participants Last post by  cindymcmillin60
Has anyone found a dealership that can fix this "service shifter" problem? Once mine said it was the non Mopar auxillary battery that needed to be replaced, even though it tested good. They replaced. Five months - no problem. Then it started again - always when you're in a hurry. Car starts immediately, everything works - air, radio, lights - everything except the shifter will not turn. Wait 10 min. and light over shifter comes on and you're good to go, then it was 20 min wait, finally longer than that. The trick I read here about opening the glove box and pressing up on the top worked! Thanks for that!! It's been into service for over 50 hours now and pretty sure they haven't looked at it yet - or maybe they're stumped.
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If you are pressing the top of the inside of the glove box to get it to work the star connector is bad and needs to be replaced.

Failed CAN bus star connector 2017 hybrid | 2017+ Chrysler Pacifica Minivan Forums (pacificaforums.com)
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Hello @cindymcmillin60!

We would like to peak into your vehicle concerns. Please share your vehicle's mileage and model year to get started! Hope to hear from you via PM soon.

Hannah
Chrysler Cares
I have had my van 3 years I replaced the AUX battery about 1 year into it. Same “Service Shifter” error and I just replaced it again. But this time I needed both batteries.
Has anyone found a dealership that can fix this "service shifter" problem? Once mine said it was the non Mopar auxillary battery that needed to be replaced, even though it tested good. They replaced. Five months - no problem. Then it started again - always when you're in a hurry. Car starts immediately, everything works - air, radio, lights - everything except the shifter will not turn. Wait 10 min. and light over shifter comes on and you're good to go, then it was 20 min wait, finally longer than that. The trick I read here about opening the glove box and pressing up on the top worked! Thanks for that!! It's been into service for over 50 hours now and pretty sure they haven't looked at it yet - or maybe they're stumped.
What year is the vehicle .
Hello @cindymcmillin60!

We would like to peak into your vehicle concerns. Please share your vehicle's mileage and model year to get started! Hope to hear from you via PM soon.

Hannah
Chrysler Cares
2017 Limited with 63,000 miles. Dealership is replacing 'shifter' - we'll see.
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