[ecollierphoto]

Hey all,

I've looked through all of the existing threads, and I fear I'm about to be one of the victims of the 2017 Gas Pacifica ESS / Second Battery / Electrical Issue problems.

I purchased it in July 2018 with 28K miles. CarFax indicated it came off of a rental fleet.

About three weeks ago, I had my first "Service Stop Start System" warning message in the center dash. 10 miles later, had the "hood open" warning light come on.

Did some research on the forum, and tried a temporary fix on the hood sensor plunger.

That worked for half a day.

I'm just out of warranty, but based on what I was reading, I knew this was something that the dealership should look at.

So I took it in to Colonial Jeep Chrysler Dodge in Hudson, MA. Not the exact dealership I purchased it, but within the same family of dealerships.

Brought it in a week ago (January 2, 2019) with the ESS warning, Hood Open, and occasional Electronic Throttle Warning Light on.

They ran the diagnostics, $130, and told me that it was the hood switch / latch. Told me to come in the next week to have the hood latch replaced. So I came in today, (January 10, 2019) to have them replaced, $212, and unfortunately, not surprisingly, that didn't fix the issue.

So, I shared some of the information that I've learned here, with the dealer, and was told "you've done more research about this than we've done!" Now I'm still waiting as they try and figure out what's wrong. I suggested they start with the second battery.

 

[ChryslerCares]

Hey all,

I've looked through all of the existing threads, and I fear I'm about to be one of the victims of the 2017 Gas Pacifica ESS / Second Battery / Electrical Issue problems.

I purchased it in July 2018 with 28K miles. CarFax indicated it came off of a rental fleet.

About three weeks ago, I had my first "Service Stop Start System" warning message in the center dash. 10 miles later, had the "hood open" warning light come on.

Did some research on the forum, and tried a temporary fix on the hood sensor plunger.

That worked for half a day.

I'm just out of warranty, but based on what I was reading, I knew this was something that the dealership should look at.

So I took it in to Colonial Jeep Chrysler Dodge in Hudson, MA. Not the exact dealership I purchased it, but within the same family of dealerships.

Brought it in a week ago (January 2, 2019) with the ESS warning, Hood Open, and occasional Electronic Throttle Warning Light on.

They ran the diagnostics, $130, and told me that it was the hood switch / latch. Told me to come in the next week to have the hood latch replaced. So I came in today, (January 10, 2019) to have them replaced, $212, and unfortunately, not surprisingly, that didn't fix the issue.

So, I shared some of the information that I've learned here, with the dealer, and was told "you've done more research about this than we've done!" Now I'm still waiting as they try and figure out what's wrong. I suggested they start with the second battery.

Hey ecollierphoto,

If your dealer needs assistance diagnosing or repairing this issue, they do have access to our corporate engineering team and can escalate to them for help. I would also be happy to get a case started for you if needed, and just PM us if you still need help after hearing back from your dealer.

JEnnifer
Chrysler Social Care Specialist

 

[Waldo]

Hey ecollierphoto,

If your dealer needs assistance diagnosing or repairing this issue, they do have access to our corporate engineering team and can escalate to them for help. I would also be happy to get a case started for you if needed, and just PM us if you still need help after hearing back from your dealer.

JEnnifer
Chrysler Social Care Specialist

This is the kind of response we always need from @ChryslerCares ! One hour and ten minutes from the original post! Way to go, CC! :smile2:

 

[ChryslerCares]

This is the kind of response we always need from @ChryslerCares ! One hour and ten minutes from the original post! Way to go, CC! :smile2:

Thank you for the kind words!

Jennifer
Chrysler Social Care Specialist

 

[bradenharwood]

We too are having seemingly unresolveable issues with our auto start/stop, shifter and uconnect theater. Been to the dealer 6 times now. They've replaced 3 batteries, a cable, shifter and pdc. Still having issues. 2017 Touring L purchased used with 8k miles. We are 2nd owner if you count that it was a demo model. Otherwise, we are first owner.

 

[SciTchr]

We too are having seemingly unresolveable issues with our auto start/stop, shifter and uconnect theater. Been to the dealer 6 times now. They've replaced 3 batteries, a cable, shifter and pdc. Still having issues. 2017 Touring L purchased used with 8k miles. We are 2nd owner if you count that it was a demo model. Otherwise, we are first owner.

Welcome to the forum. If you put your van info in the signature line of account settings it will show up at the bottom of your posts and will help us answer your questions easier. Build date is on the edge of the driver's door.

You can private message @ChryslerCares by clicking on their name if you want to see if they can help with the dealer.

You can use the search feature or start a new thread about specific problems you are having. I am surprised that your Touring L has Uconnect theater. Is it a Touring L Plus?

 

[bradenharwood]

Ok, I went and did that just now.
Thank you,

 

[ChryslerCares]

We too are having seemingly unresolveable issues with our auto start/stop, shifter and uconnect theater. Been to the dealer 6 times now. They've replaced 3 batteries, a cable, shifter and pdc. Still having issues. 2017 Touring L purchased used with 8k miles. We are 2nd owner if you count that it was a demo model. Otherwise, we are first owner.

Hello bradenharwood,
If we can be of any assistance please feel free to follow up with us privately.

Lamar
ChryslerCares