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We've had our Pacifica since Feb '17 and have generally enjoyed the car except for the constant issues with the transmission. It seems to be a similar problem to what others have reported with the transmission seeming to downshift suddenly when accelerating from a standing start. It's a violent jolt / clunk that has no place in a vehicle with 25K miles. We've been in and out of the service department for the usual recalls and "transmission adaptation" fixes and it still continues to be a major issue. It's gotten so bad that we are looking into cutting our losses and getting another vehicle, even though this van checks all our boxes (minus reliability). My wife can't stand to drive it anymore and I don't really blame her as it makes you question pulling out in front of traffic. This is our first Chrysler product and as it currently stands will be the last.
When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!
*sorry for such a long and rambling first post, just looking for guidance.
When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!
*sorry for such a long and rambling first post, just looking for guidance.