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Similar Frustration

I can't believe after this much time that Chrysler is still ignoring the fact that they have a transmission issue.

Our '17 Pacifica does the same - intermittently when coasting to a stop around 10-15 or lightly accelerating in the same speed range, you get a 'very' heavy shift that makes you grit your teeth, it feels like you have been rear-ended. Similar experience with the Dealer (we cannot recreate the problem).

Now today, we had the no response issue in traffic where my family almost got wrecked (pressed the gas pedal down, nothing...). FCA - you KNOW there is an issue here, step-up! Be Best. @ChryslerCares
 

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I can't believe after this much time that Chrysler is still ignoring the fact that they have a transmission issue.

Our '17 Pacifica does the same - intermittently when coasting to a stop around 10-15 or lightly accelerating in the same speed range, you get a 'very' heavy shift that makes you grit your teeth, it feels like you have been rear-ended. Similar experience with the Dealer (we cannot recreate the problem).

Now today, we had the no response issue in traffic where my family almost got wrecked (pressed the gas pedal down, nothing...). FCA - you KNOW there is an issue here, step-up! Be Best. @ChryslerCares
Hello weaslespit,

We're sorry to hear you're having such a tough time with your Pacifica. Although we cannot necessarily change the diagnosis given by the dealer, are you thinking you'd like to get a second opinion? Send us a direct message as we'd be glad to discuss this further as well as other options that may be available.

Jasmine
Chrysler Social Care Specialist
 

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The jerking is awful. I’m absolutely appalled that so many people ( 2 I know personally) are having this issue and Chrysler isn’t doing a recall and fixing it. We are so furious we even have to consider cutting our losses but I can’t get rid of this car fast enough. I’ll never buy another Chrysler, absolutely untrustworthy.
 

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2017 Pacifica Limited 32k miles. I am so sick to my stomach after reading all of your posts. I am experiencing the same terrible jerking/jolting issue and it now happens at least once every time we drive the vehicle. I have had the software update and that hasn't resolved it. This was our first Chrysler purchase and now I have no idea what to do. Should I try to get the transmission replaced or cut my losses and trade the vehicle in for something else? If I trade it in I will lose thousands of dollars, if I keep it I risk the safety of my family. My wife and I really stretched ourselves to purchase the van and I had planned to have this car for the next 10 years at least. My wife now dreads leaving the house in the car and I am constantly worried she will get into a wreck with our two young children in the car. @ChryslerCares please help us before tragedy strikes. This is the most serious of issues and if something isn't done lives will be lost.
 

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2017 Pacifica Limited 32k miles. I am so sick to my stomach after reading all of your posts. I am experiencing the same terrible jerking/jolting issue and it now happens at least once every time we drive the vehicle. I have had the software update and that hasn't resolved it. This was our first Chrysler purchase and now I have no idea what to do. Should I try to get the transmission replaced or cut my losses and trade the vehicle in for something else? If I trade it in I will lose thousands of dollars, if I keep it I risk the safety of my family. My wife and I really stretched ourselves to purchase the van and I had planned to have this car for the next 10 years at least. My wife now dreads leaving the house in the car and I am constantly worried she will get into a wreck with our two young children in the car. @ChryslerCares please help us before tragedy strikes. This is the most serious of issues and if something isn't done lives will be lost.
Hello johnmichaelbishop,

We're sorry to hear you've been having a tough time with your Pacifica and understand your desire for a solution. Is there a case set up on the customer care side? Send us a direct message with your VIN so that we can escalate your inquiry.

Jasmine
Chrysler Social Care Specialist
 

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Hi johnmichaelbishop

Try this:
1) turn the start switch to on, but do not start the car. All trouble lights are on and the fans in the heating and cooling systems are on if that was the position they were left in.
2) push the gas pedal right to the floor and hold it there for 10 seconds.
3) turn the start switch to off with your foot still on the gas pedal.
4) release the gas pedal, but do not put your foot on the brake pedal
5) wait for 2 minutes before starting your car. Apparently the electronics are being reset.

Start your van and go for a drive. Do not accelerate too quickly, you just want the van to shift through a few gears to learn the basic shift points. You may want to put it in reverse a few times also. Afterwards just drive normally. It works every time for me. My transmission shifts smoothly and downshifts quickly. I learned this from a Mercedes forum. BMW also has the same problem. Google how to reset transmission adaptations and many sites come up.
I bought my van Aug 2016. It was built in July 2016. It now has 70,686 Km.
 

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Thank you so much @Po201, the van is at the dealership now and we are down to 1 car for the time being. I don't have high hopes that the dealership will resolve anything as the associate didn't know what I was talking about when I dropped it off but I look forward to trying your fix if it is not resolved. I will keep you posted. Did your van exhibit the issue and this process fixed it?
 

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Just got off the phone with the @ChryslerCares representative assigned to my case. I was told that if the dealer couldn't replicate the issue they would need to keep the vehicle longer and I would be asked to go on a ride along with the dealer to try to replicate the issue myself. If the issue wasn't replicated on the ride along then there is nothing they could do. While I understand that you can't be asked to fix a problem that doesn't exist, I am confused because clearly Chrysler is aware of this issue as hundreds of people have complained of identical symptoms with this type/model of transmission. What a terrible situation I'm in. Instead of putting myself and my family through more and more frustration and leaving my wife and children with an unsafe vehicle I have decided to cut my losses and trade this vehicle in (to a Toyota dealer) and never purchase another Chrysler/Dodge/Jeep/Ram or anything with this type of transmission ever again. I have a friend that is an anchor at a local news station and I will be providing her with all the evidence from my case as well as all the outcry from all of you here on this forum and many other forums like it online. It is my great hope that she showcases this on the local news and the story gets picked up by the national networks. The entire country needs to be warned of this issue to prevent further instances of it occurring and save lives. I appreciate all the hard work from @ChryslerCares, it is no fault of the individuals assigned to these cases and all they have done is try to help to the best of their ability. What a terrible job they are given by corporate. They have to deal with unsatisfied customers and in cases like this are allowed no opportunity to resolve the issue but instead are trained to leave the customer to deal with the issue until failure. I feel their pain as well and hopefully this exposure will give corporate the wake up call it needs to do what is right by it's customers and employees.
 

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I can't believe after this much time that Chrysler is still ignoring the fact that they have a transmission issue.

Our '17 Pacifica does the same - intermittently when coasting to a stop around 10-15 or lightly accelerating in the same speed range, you get a 'very' heavy shift that makes you grit your teeth, it feels like you have been rear-ended. Similar experience with the Dealer (we cannot recreate the problem).

Now today, we had the no response issue in traffic where my family almost got wrecked (pressed the gas pedal down, nothing...). FCA - you KNOW there is an issue here, step-up! Be Best. @ChryslerCares
Yes, our van is just a bit over 90k and the problems persist and never go away.
 

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Yes mine did have this problem. Around 25000km I had the dealership update the transmission software which reset the adaptations(i could see a description on the work order that they had done so) but the problem reappeared within a week and worse than before. After searching the internet I found a post about Mercedes's transmissions having the same problems but with the fix I described. I tried it and haven't looked back. I do this procedure about once a month or whenever the trans feels sluggish, won't down shift quickly, or has any kind of jolting. It always fixes it. Just wish there was away to not have it learn because it feels so good for the first couple of weeks after I reset the adaptations. I'm the only one that drives this van with begs the question why the transmission gets stupid as it trys to adapt. It's as if it hangs out with the wrong crowd when I'm not watching. Anyway, the reset always works for me. If it didn't I would have traded this van along time ago. Because it works for me I still love this van. It has been very reliable with the exception of having to replace the tailgate buzzer which stopped working.

Ps: This fix does not seem to work for all Pacificas judging by this forum. I wonder what the difference is between the ones it does work on and the ones that it doesn't work on. My transmission is the newer ZF9 WITHOUT dog clutches according to the MOPAR website that displays the specs on your VIN.
 

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The stated DYI fix did not work for ours, (2018 Limited), but, I think the procedure is wrong on ours as I held the gas pedal to the floor before turning the system on and then ours has been drastically better and smoother. Now in no way shape or form did it fix the horrible vibration we have at 1500-2500 RPMs, but shifting is a lot smoother.
 

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Thats great that worked for you. I saw that order of steps on a BMW post but since the post i saw on the Mercedes reset worked I did not try that order. Once my transmission begins act stupid again I’ll try it. Maybe it will work even better. That vibration you are getting doesn’t sound good. Fortunately I do not have that complaint. Hope Chrysler will resolve that for you.
 

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The stated DYI fix did not work for ours, (2018 Limited), but, I think the procedure is wrong on ours as I held the gas pedal to the floor before turning the system on and then ours has been drastically better and smoother. Now in no way shape or form did it fix the horrible vibration we have at 1500-2500 RPMs, but shifting is a lot smoother.
Would you post the steps you went through? Assuming the difference is that you floored the gas pedal BEFORE pushing the start button -- please confirm.
 

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Yes, our van is just a bit over 90k and the problems persist and never go away.
Hi catboy,

Although we can't provide any technical input as to why this is occurring, are you thinking of getting a second opinion? Our team can escalate your inquiry to a case specialist who'll work with that dealer toward a potential solution. If you think this might be a route you're interested in, don't hesitate to send us a direct message.

Jasmine
Chrysler Social Care Specialist
 

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Heavy shifting at a lower speed

Hello All:

We have a similar issue with 2017 Pacifica. Around 10-20 mph, the van shifts hard, randomly. It slams the gear. This is supposed to be a family minivan and we don't feel it's safe at all with my two kids in the van. My wife is so afraid of driving this car. It happens a couple of times a month or sometimes a week. When it first happened last year, I thought I was rear-ended. We have 25k miles on the van. I brought the van to a dealership three times but only got "we can't duplicate the problem" and "no error codes". It seems many people had similar responses from the dealerships. I think FCA should know this issue. It's hard to replicate. I think this is the manufacturer's issue and there are not many things the technicians at the dealership can do. I hope FCA wake up and fix the issue.
 

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Hello All:

We have a similar issue with 2017 Pacifica. Around 10-20 mph, the van shifts hard, randomly. It slams the gear. This is supposed to be a family minivan and we don't feel it's safe at all with my two kids in the van. My wife is so afraid of driving this car. It happens a couple of times a month or sometimes a week. When it first happened last year, I thought I was rear-ended. We have 25k miles on the van. I brought the van to a dealership three times but only got "we can't duplicate the problem" and "no error codes". It seems many people had similar responses from the dealerships. I think FCA should know this issue. It's hard to replicate. I think this is the manufacturer's issue and there are not many things the technicians at the dealership can do. I hope FCA wake up and fix the issue.
Welcome to the forum. If you put your van info in the signature line of the UserCP it will show up at the bottom of each post.

My suggestion is to read through this thread and print copies of any info that might help your dealer understand that something should be tried even if it is just a software fix of clearing transmission adaptations. You might want to try a different dealer if possible. If the service department can be guided in what to try (and get reimbursed for) maybe someone will do something. https://www.pacificaforums.com/forum/548691-post8.html

I've had a transmission TSB done and adaptations cleared twice. Van is doing fine at 37,000 miles now. If the problem returns, I'll just tell them what worked last time.
 

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Hi SciTchr,

Thanks for your post. It seems worth trying them. I actually got two software updates since the 2017 TSB(?) recall and adaptations cleared once. It keeps coming back.
(2017 Pacifica Touring L (gas) - Oct. 2016 build. I could not find the signature line...)
 

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Hi SciTchr,

Thanks for your post. It seems worth trying them. I actually got two software updates since the 2017 TSB(?) recall and adaptations cleared once. It keeps coming back.
(2017 Pacifica Touring L (gas) - Oct. 2016 build. I could not find the signature line...)
There are other transmission threads with other possible fixes if you use the search feature. Does your van have ESS? There is a recall for some vans if you haven't heard yet. You can put your VIN in the NHTSA website.
https://www.pacificaforums.com/forum/482-chrysler-pacifica-minivan-recalls/43251-recall-v53.html?nojs=1#goto_threadtools

To find the signature line: On a computer, click on the red User CP letters next to the red Log Out letters in the upper right corner of the page. There should then be a place for edit signature. That's where you can put the info. Hope you find it. Thanks for trying.
 

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There are other transmission threads with other possible fixes if you use the search feature. Does your van have ESS? There is a recall for some vans if you haven't heard yet. You can put your VIN in the NHTSA website.
.....
To find the signature line: On a computer, click on the red User CP letters next to the red Log Out letters in the upper right corner of the page. There should then be a place for edit signature. That's where you can put the info. Hope you find it. Thanks for trying.
Thank you for the tips. I figured how to put the signature at least. The van does not have ESS and NHTSA shows my van has 0 unrepaired recalls.
 

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Hello All:

We have a similar issue with 2017 Pacifica. Around 10-20 mph, the van shifts hard, randomly. It slams the gear. This is supposed to be a family minivan and we don't feel it's safe at all with my two kids in the van. My wife is so afraid of driving this car. It happens a couple of times a month or sometimes a week. When it first happened last year, I thought I was rear-ended. We have 25k miles on the van. I brought the van to a dealership three times but only got "we can't duplicate the problem" and "no error codes". It seems many people had similar responses from the dealerships. I think FCA should know this issue. It's hard to replicate. I think this is the manufacturer's issue and there are not many things the technicians at the dealership can do. I hope FCA wake up and fix the issue.
Hello pchopen,

We're sorry to hear you and your wife are having a hard time with your Pacifica. Is there a case created on the customer care side to get this documented? Send us a direct message as we'd be glad to create one and help however we can.

Jasmine
Chrysler Social Care Specialist
 
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