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Dealership wanted $150 to even look at it and maybe the warranty will cover what they find maybe it won't. Chrysler cares was dismissive and said they won't do anything without the diagnostic.

Do you have a link to the November NHTSA report?
See post 129 in this thread for the link to the NHTSA report.
 

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We've had our Pacifica since Feb '17 and have generally enjoyed the car except for the constant issues with the transmission. It seems to be a similar problem to what others have reported with the transmission seeming to downshift suddenly when accelerating from a standing start. It's a violent jolt / clunk that has no place in a vehicle with 25K miles. We've been in and out of the service department for the usual recalls and "transmission adaptation" fixes and it still continues to be a major issue. It's gotten so bad that we are looking into cutting our losses and getting another vehicle, even though this van checks all our boxes (minus reliability). My wife can't stand to drive it anymore and I don't really blame her as it makes you question pulling out in front of traffic. This is our first Chrysler product and as it currently stands will be the last.

When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!


*sorry for such a long and rambling first post, just looking for guidance.
Hi there FLEngineer,

This is certainly not what we want to hear, and we're so sorry this is happening. If you're willing to schedule another appointment at a dealer for diagnosis (you can use any Chrysler dealer), I can get a case started for you so someone can assist throughout the diagnosis process. Just PM us with your VIN and appointment location and time if you're interested in this!




Thanks for looping us in, irpilot.

Jennifer
Chrysler Social Care Specialist
I just witneesed my mom's van do this and i can tell you, it scared me! I have never had a vehicle jolt like that! We drove it to Texas and back early in March and it didn't do this, but she says it is happening more frequently. Any ideas?
 

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I just witneesed my mom's van do this and i can tell you, it scared me! I have never had a vehicle jolt like that! We drove it to Texas and back early in March and it didn't do this, but she says it is happening more frequently. Any ideas?
See post 129 in this thread for an FCA bulletin that you can take to the dealer.

If you put your van info in the signature line of account settings it will show up at the bottom of your posts and will help us answer your questions easier in the future.
 

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We've had our Pacifica since Feb '17 and have generally enjoyed the car except for the constant issues with the transmission. It seems to be a similar problem to what others have reported with the transmission seeming to downshift suddenly when accelerating from a standing start. It's a violent jolt / clunk that has no place in a vehicle with 25K miles. We've been in and out of the service department for the usual recalls and "transmission adaptation" fixes and it still continues to be a major issue. It's gotten so bad that we are looking into cutting our losses and getting another vehicle, even though this van checks all our boxes (minus reliability). My wife can't stand to drive it anymore and I don't really blame her as it makes you question pulling out in front of traffic. This is our first Chrysler product and as it currently stands will be the last.

When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!


*sorry for such a long and rambling first post, just looking for guidance.
Has anyone tried replacing the TCM on a 2017 pacifica limited. everything I've read here says the dealer has no idea what to do. I've had mine in three times and no help.
 

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I was just at the dealership today with my jolting issue on my 2017 Pacifica. I’ve been in multiple times for this. The can never find anything wrong. The jolting is so bad that I had to coast in a turn lane 5 minutes after I left the dealership today because my car wouldn’t accelerate. It is mind boggling how no one has a fix to this. I know 3 people with this same year that have the same complaints. I thought my husband didn’t believe me, but he was driving this past weekend when it happened to him. I feel so unsafe driving around with my children. I will never buy a Chrysler again.
 

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I must be the lucky one.

I've had nothing but admiration for my Pacifica's tranny. No issues. I try to press the auto-start off everytime i get into the Pacifica, so that may be why I am not experiencing this issue. Drivetrain wise, I am a very happy camper. Now, the **** corrosion on my front hood on the other hand..... very irritating.
Haha I'm having the tranny issues at 110k AND the **** hood
 

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Hi johnmichaelbishop

Try this:
1) turn the start switch to on, but do not start the car. All trouble lights are on and the fans in the heating and cooling systems are on if that was the position they were left in.
2) push the gas pedal right to the floor and hold it there for 10 seconds.
3) turn the start switch to off with your foot still on the gas pedal.
4) release the gas pedal, but do not put your foot on the brake pedal
5) wait for 2 minutes before starting your car. Apparently the electronics are being reset.

Start your van and go for a drive. Do not accelerate too quickly, you just want the van to shift through a few gears to learn the basic shift points. You may want to put it in reverse a few times also. Afterwards just drive normally. It works every time for me. My transmission shifts smoothly and downshifts quickly. I learned this from a Mercedes forum. BMW also has the same problem. Google how to reset transmission adaptations and many sites come up.
I bought my van Aug 2016. It was built in July 2016. It now has 70,686 Km.
This post needs to put to the top.
Tried, tested.... And so far so good!
 

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Has anyone had any luck with this?


SUBJECT:

Flash: Transmission Control Module (TCM) Updates

OVERVIEW:

This bulletin involves reprogramming the TCM with the latest available software.
MODELS:
2017 (RU) Chrysler Pacifica

**P0732-00 - Gear 2 Shift Incorrect Ratio (Software Has Been Updated to Better Address
This Concern).**
[...]
**The customers may also experience the following:
• Harsh upshifts, 1-2, 2-3, 3-4, or 4-5.
 

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This post needs to put to the top.
Tried, tested.... And so far so good!
This post needs to put to the top.
Tried, tested.... And so far so good!
This post needs to put to the top.
Tried, tested.... And so far so good!
Hi Po201 here
Its been awhile since I’ve posted. My 2017 Pacifica now has 108000 km on the clock and still going strong.
I just wanted to add something to the trans adaptation reset I described before. Someone responded to my post and said they got a better result when the changed the first step in the procedure.
instead of turning the van to Start and then pushing the accelerator down, have the van in the off position, push the accelerator pedal to the floor then put the switch to Start. The rest of the steps are the same.
I find there is a different between the two. The second way feels like to me that the trans has a sport position and for me its better. Depending on how much I drive I find I reset about once a month.
Another thing I do is to choke up on the gas pedal. In other words, I put my foot as high up on the pedal with my heel still touching the floor. I find this increases the speed of the input and corrects the small jolt you can get when starting off. When I do this the van starts off in first gear. If I don’t do this the van will start in second then quickly drops to first creating a slight jolt.
Other than that I’m still enjoying the van though I have had other issues that I won’t go into here but were fixed under warranty.
My warranty ha run out but so far touch wood nothing else has gone wrong.
hope this helps
 

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same issues no help from FCA or dealer

I have had the vehicle in the shop 5 times for the same problems with the transmission. I even had a drivability technician ride with me. When the rough shift happened he told me that I'm not driving the car properly. I felt like slowing down and asking him to jump out! Come on I'm 53 years old and I have owned 10 vehicles plus operated numerous company cars in my driving lifetime. I have never had transmission issues with any of them period. I drive like a granny. I have given up and just tried to live with the issues. They tell me that rough shifts and gear hunting at start is normal. Try selling this van to a prospective buyer. If they experience the rough shifts they will run for the hills. I have logged complaints with FCA but they are no help. The dealer reports they can never find anything wrong. I suspect they are driving it around the parking lot and calling it good. Summary of issues.
1. noisy and makes whining and creaking sounds on cold winter mornings before warming up.
2 shifts from 3rd to 4th or 5th gear are rough when moving at 40 MPH. Seems when this happens the unit seems to be stuck in 3rd gear once it shifts it is metal on metal. Started at 10K miles
3. Vehicle seems to be starting in 2nd gear and immediately drops into 1st causing the vehicle to lurch. This started around 25K miles.
odometer hit 30K this week.
On another note they fixed the corrosion issues on the hood with no hassles. They gave me a Pacifica as a loaner. I drove it for 3 days and the transmission worked perfectly.

I have the same problem with my 2017. I always experience HEAVY JOLT and Transmission hyperring....then engine light came out...
 

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We've had our Pacifica since Feb '17 and have generally enjoyed the car except for the constant issues with the transmission. It seems to be a similar problem to what others have reported with the transmission seeming to downshift suddenly when accelerating from a standing start. It's a violent jolt / clunk that has no place in a vehicle with 25K miles. We've been in and out of the service department for the usual recalls and "transmission adaptation" fixes and it still continues to be a major issue. It's gotten so bad that we are looking into cutting our losses and getting another vehicle, even though this van checks all our boxes (minus reliability). My wife can't stand to drive it anymore and I don't really blame her as it makes you question pulling out in front of traffic. This is our first Chrysler product and as it currently stands will be the last.

When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!


*sorry for such a long and rambling first post, just looking for guidance.
I am experiencing the same for the last 4+ years. I have the extended premium warranty and I get the jerky service guy who wants to talk to my husband 😒 and his standard reply is can’t duplicate. Keep it for a week it will happen. It’s like a complete loss of power when trying to take off and a clunk- exactly what you are saying. My kids ask what’s wrong with the car but the service can’t figure it out. @ChryslerCares help!!
 

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Hello, @Evav00!

Our team regrets to hear this and would be more than willing to look into this matter. Please send our team a private message with our vehicle's mileage and model year to get started!

Hannah
Chrysler Cares
 

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Has anyone tried replacing the TCM on a 2017 pacifica limited. everything I've read here says the dealer has no idea what to do. I've had mine in three times and no help.
I’ve had an engine replaced in my used 2017 Pacifica a month after purchasing it because it was running hot and the check engine light came on. After they replaced the engine it’s been constant trips to the dealership for more check engine lights, throttle light and warning about the engine being too hot. Reading the responses other people have been given from the dealership is unbelievably disappointing. They know that the Van has issues and are comfortable telling us they can’t duplicate the issue. I was told to give it more gas when it’s decelerating while driving. They act like I’m an idiot! I’ve had two Town and Country’s and was so excited about getting a Pacifica! This vehicle is not safe and I pray nothing happens to my family while driving it! 😡This is the worse car experience I’ve ever had! The deceleration in traffic, the jerky transmission and the pedal being hard to press when it’s struggling to shift gears! I’m over it at this point!
 
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