[Jerky_san]

Still no update.. They claim the update website is for 2017's and below(which is nonsense) when I asked why not just post the updates like every other car manufacturer. Claim you're supposed to get them OTA but you know.. if not go pay the dealer. Wish someone would just post it.. i doubt they are vin coded..

Btw they are being sued because uconnect is terrible(if they just pushed the updates many of these problems would probably be resolved)..

Chrysler, Dodge, Jeep Uconnect Lawsuit Investigation

Attorneys are investigating which vehicle models can be included in a class action against FCA over reported issues with the Uconnect system. If your infotainment system malfunctioned, learn more here.

www.classaction.org

 

[DoninDel]

Btw they are being sued because uconnect is terrible(if they just pushed the updates many of these problems would probably be resolved)..

Chrysler, Dodge, Jeep Uconnect Lawsuit Investigation

Attorneys are investigating which vehicle models can be included in a class action against FCA over reported issues with the Uconnect system. If your infotainment system malfunctioned, learn more here.

www.classaction.org

Thanks for the link - interesting.

 

[Jerky_san]

Has anyone got the 40.1 update OTA or figured out a way to get the update without involving a dealer?

 

[r3d3nvy]

Has anyone got the 40.1 update OTA or figured out a way to get the update without involving a dealer?

I was told that it wasnt going to be OTA and had to be at the dealership at least for my 2018 pacifica.

 

[Jerky_san]

I was told that it wasnt going to be OTA and had to be at the dealership at least for my 2018 pacifica.

...so annoying.. they could EASILY give you the update over a usb stick. Guess the class action lawsuit might set them right..

 

[r3d3nvy]

...so annoying.. they could EASILY give you the update over a usb stick. Guess the class action lawsuit might set them right..

Yup. I took my vehicle in around July of last year to get all the software updated on it before my factory warranty was up so that I could also update my maps. So I went from 28.5 to 39. I was hoping it would be OTA so that maybe it would address some of those once in awhile issues. Never got an OTA since owning it and always checked that uconnect site and it would always say up to date. Been frustrated with that.

 

[Jerky_san]

Yup. I took my vehicle in around July of last year to get all the software updated on it before my factory warranty was up so that I could also update my maps. So I went from 28.5 to 39. I was hoping it would be OTA so that maybe it would address some of those once in awhile issues. Never got an OTA since owning it and always checked that uconnect site and it would always say up to date. Been frustrated with that.

I noticed on the ram truck forums there are people there who distro their updates.. I wonder if they'd be willing to give us the updates for our vans..

 

[Jerky_san]

Some people in the Jeep forums are saying they were able to get uconnect to send them the update directly by talking to an actual uconnect tech. My problem is that I can't get past the first level when I call. It's always this lady who stone walls me. Previously it was a guy who'd create me a ticket. Surely we have someone on this board that can get us the 40.1 files.

 

[Jerky_san]

An update.. after my radio was replaced my mopar.com account shows me as "undefined". No mileage updates, vehicle warranty info(lifetime or otherwise) or any service records show. I'm trying to get that resolved and in the middle of it I'm attempting to get them to send me the files for 40.1. I'll tell you all how it goes..

 

[Jerky_san]

FYI.. I found out today they didn't pair my new radio when they replaced it.. Now they want 160$ + "charges" to properly pair my radio to Chrysler. I honestly feel like I'm being grifted at this point..

 

[DoninDel]

Wait - wasn't the radio replaced at dealer? If I read correctly, UConnect paid for the radio, but they didn't do the install, right? Ask the Dealer why they didn't pair it when replacing - why wouldn't that be part of the install?

 

[Jerky_san]

Wait - wasn't the radio replaced at dealer? If I read correctly, UConnect paid for the radio, but they didn't do the install, right? Ask the Dealer why they didn't pair it when replacing - why wouldn't that be part of the install?

I did.. they say they still have to charge diagnostic fees and what not.. I filled a complaint with Chrysler about the dealer. I'm tired of all this nonsense frankly..

My argument is that something similar. You pay a plumber to install a toilet. The toilet doesn't flush properly. You don't pay the plumber a second time you tell him to do his **** job and do it right. It's nonsense that they are claiming I have to pay.

 

[DoninDel]

Contact Chrysler corporate and complain. If you get nowhere, be sure to leave a devastating review for the Stealer. It's the least you can do for them...

 

[ChryslerCares]

I did.. they say they still have to charge diagnostic fees and what not.. I filled a complaint with Chrysler about the dealer. I'm tired of all this nonsense frankly..

My argument is that something similar. You pay a plumber to install a toilet. The toilet doesn't flush properly. You don't pay the plumber a second time you tell him to do his **** job and do it right. It's nonsense that they are claiming I have to pay.

Hi Jerky_san,

We regret to hear this happened! Were you provided with a case number when you filed your claim? If you have it available, you can PM your case number and we can check the status of your claim.

Steph
Chrysler Cares

 

[Jerky_san]

Today I called uconnect and straight up just asked if they would create a ticket to their back end and request they send me the 40.1 updates. I told them I would waive liability for doing it myself.(I read this off a Jeep forum) Supposedly they will send it if you can get a case raised.. We shall see but knowing how my luck is going lately...

 

[Jerky_san]

Fastest response I've ever received from anyone at chrysler..

denied

"
This is in regards to your request regarding an update.
At this time, the only way to complete this update is through the Dealership.

If you have any further concerns, please do reach back out

Have a wonderful day

Regards"

lol they make it where you can't respond to them either..

 

[Greyrock]

So.. don't contact chrsyler cares(they literally want you to just go to the dealer and won't help you). Contact Uconnect and tell them you want to be put on the OTA list for the updates you are missing(the final one technically has to be done at the dealer). They will put a ticket in and you'll be contacted by a Uconnect Care person and they will take care of you.. They certainly took care of me. Got a fully up to date radio and they told me another OTA will come soon after the latest 39.5 to fix some more stuff and my VRM software is at 211412 after they replaced that.

Do you have the dept. and/or phone number to call for the OTA updates? I just got an email from them saying I have until March 31, 2023 to pay $149 for a map update, I don't know what that means, either it won't be available anymore OR it won't be $149. As far as I know I've never had a OTA update or have never been notified of one. Thanks! (2018 TL+)

 

[Jerky_san]

Do you have the dept. and/or phone number to call for the OTA updates? I just got an email from them saying I have until March 31, 2023 to pay $149 for a map update, I don't know what that means, either it won't be available anymore OR it won't be $149. As far as I know I've never had a OTA update or have never been notified of one. Thanks! (2018 TL+)

Nah just means you won't get "free shipping" anymore.. Also they basically refuse to talk to me anymore past the first line. I've tried to get them to put a ticket in for the 40.1 and they claimed they put a ticket in but I simply got the email I put above back. It wasn't like their other emails where they introduce themselves and crap so I assume it was just the first rep who didn't want to bother putting a ticket in. You can certainly try to call the normal uconnect number(which is what I originally did) but they seem to just straight up not care anymore.

 

[Greyrock]

Thanks! I will more than likely go for it since I'll be keeping it for a while.