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Assumption is what sepeeTes fact from fiction . Just remember , anybody can obtain council/lawyer . Just remember whose pockets are deeper , yours of the manufacturers. It’s the facts that lead u to the occurrence that’s most relevant , the outcome is just consequences of the prior or previous doings . People who are trolls or join forums to pint fingers show zero effort or knowledge . If your van has a oil light on it do you wait till the light comes on to change the oil ? Fact vs fiction , anybody can say anything that they perceive is truth in their own mind . . All I know is that if FCA generates me a software update I get it done , down the road it may sway the pendulum of reliability in my favour .
 

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Because the vehicle is under warranty and if it catches fire just sitting while parked that constitutes a defect?
It does? Fill us in on the defect that caused the fire. I'm sure OP would love to know as well. Also, Chrysler. Oh, and the fire department; they probably want to know.

I've been in the handling on the insurance side of hundreds of vehicle fire claims. Would you like to know how many have been determined to be a manufacturer defect? I could count them on one hand while typing this reply with the other. There are numerous reasons that a vehicle may catch fire. Poor maintenance, improperly performed maintenance, animal intrusion, insect issues, hit that pothole a little deeper than you thought, etc. There are almost limitless reasons a vehicle can catch fire, and a small fraction of those will be manufacturer defects.

The location of this fire does not appear to be a lithium battery fire. There is too much of the vehicle left undamaged.
 

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@PacDave: "But when a person joins and immediately posts about a problem they are experiencing and they talk about hiring a lawyer, etc. you’ve gotta think they are wrapped up in this emotionally and may have an agenda." - 99.9% of vehicle owners don't join forums. OP was a mom shuttling her kids to and from their activities. Would you expect her to frequent a minivan forum? If your van, one of the most expensive objects you own, and one that you rely on to safely transport you and your kids, suddenly caught fire for seemingly no reason, how could you not be "wrapped up in this emotionally"? And then Chrysler completely ignores you for two months, just like they've done to everyone else who has had a fire. Would you not "have an agenda"?

@ScorpyMjolnir: "The location of this fire does not appear to be a lithium battery fire. There is too much of the vehicle left undamaged." - I agree that a battery fire would probably consume more of the vehicle, but the location of the fire is right on top of the battery pack. OP first saw flames in the floor between the driver's seat and the second-row seat behind it, which is right where one of the two battery packs is.
 

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but the location of the fire is right on top of the battery pack. OP first saw flames in the floor between the driver's seat and the second-row seat behind it, which is right where one of the two battery packs is.
And yet, still not a lithium battery fire, which is what I said. There are plenty of other things that are flammable in that area.
 

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Really hate to say this and just glad everybody is all good but if I had a fire in the Pacifica I’d watch it burn to the ground , hence why I have insurance , and last thing I’d be doing is joining a forum if I was so traumatized . Agreed family comes first but it’s just a car and I’d be putting my energy into the insurance company as opposed to a forum , just saying . Would I get a fire extinguisher to put it out, **** no , your insurance company won’t be sending you a good job card and thanks . Purchase loss of use and write off liability insurance, if your agenda is to get a lawyer then I’m just saying that something isn’t right and the priorities are a tad backwards . One only retains lawyers when “ **** goes backwards “ , let your insurance company deal with FCA . Just get me in my rental and get on with it . If I also remember correctly, I stand corrected if I’m off , insurance company has so many days to compensate the primary insured who took out the policy on the aforementioned vehicle .
 

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I don't think it's at all unusual to consult with a lawyer on something like this. It's a valuable item that for most people represents a very large purchase. Insurance companies and car companies have their interests well-represented. Why shouldn't the individual who's most greatly impacted, with largest proportion of skin in the game, have someone knowledgeable in the field represent them? It's the only way most people have anyone looking out for their interests and informing them of what all of their options are.

If I were in the OP's situation, I'd likely talk to an attorney who's practiced in product liability and insurance law--and I'm an attorney myself.

I'm not sure why there's a sense of hostility towards the OP from some folks here. They've had a very bad experience. Is it really necessary to cast aspersions on them, too? Kindness doesn't cost much.
 

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Sorry for what you had to go through. Having a fire blast in your face is horrible.
The thing is, even if Chrysler is interested in knowing the cause of the fire, they will try to avoid sharing it with you let alone the public.
I have a question. You say:
I touched the ground by her feet. It was warm. I pulled up carpet and a blast of fire came up and hit my face. I moved and thankfully it just burnt my hat lashes and brows.
By "ground" do you mean the van's floor?
What exactly did you pull up? The carpeted floor mat in front of the second row seats or the flap in the carpet in the center of the van behind the console?

Can anyone see the attachment? I can't.
 

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The location of this fire is on top of the battery. I agree that other factors point away from (but do not rule out) a battery fire.
Lithium fires are intense and won’t typically go out with a fire extinguisher..

The firefighter procedure for lithium fires is to add water, even though water reacts with the raw materials exothermically.. in copious amounts to control the intensity and temperature until the fuel is used..

We dont know.. but Lithium fire or not, this specimen survived; mostly intact for investigation and perhaps someone will examine it further.

(2:10min in)
 

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I don't think it's at all unusual to consult with a lawyer on something like this. It's a valuable item that for most people represents a very large purchase. Insurance companies and car companies have their interests well-represented. Why shouldn't the individual who's most greatly impacted, with largest proportion of skin in the game, have someone knowledgeable in the field represent them? It's the only way most people have anyone looking out for their interests and informing them of what all of their options are.

If I were in the OP's situation, I'd likely talk to an attorney who's practiced in product liability and insurance law--and I'm an attorney myself.

I'm not sure why there's a sense of hostility towards the OP from some folks here. They've had a very bad experience. Is it really necessary to cast aspersions on them, too? Kindness doesn't cost much.
Says the lawyer!

JK @RC Mike, I actually agree with you.
 

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I don't think it's at all unusual to consult with a lawyer on something like this.
100% agreed. I would be talking to a lawyer. A fire like this has insurance ramifications as well. OP could pay higher rates for multiple years. If it is a manufacturer defect, OP needs to protect themsevles.
 

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@PacDave: "But when a person joins and immediately posts about a problem they are experiencing and they talk about hiring a lawyer, etc. you’ve gotta think they are wrapped up in this emotionally and may have an agenda." - 99.9% of vehicle owners don't join forums. OP was a mom shuttling her kids to and from their activities. Would you expect her to frequent a minivan forum? If your van, one of the most expensive objects you own, and one that you rely on to safely transport you and your kids, suddenly caught fire for seemingly no reason, how could you not be "wrapped up in this emotionally"? And then Chrysler completely ignores you for two months, just like they've done to everyone else who has had a fire. Would you not "have an agenda"?
You explained it yourself. “99.9% of vehicle owners don't join forums” and “Would you expect her to frequent a minivan forum?”

So all I’m saying is that most people who join a forum like this one are interested in discussing maintenance, features, tax credits, tips and tricks, accessories, etc.
When somebody joins and their first message is about a fire and hiring a lawyer it makes me think that they are here to vent their anger and fear and to look for someone to sympathize with them. I have no problem with someone being emotionally wrapped up in an issue or even venting about it here. I’m just saying take it for what it is. A Pacifica caught fire for an unknown reason. Hybrid and lithium battery technologies are relatively new and misunderstood by many.

Instead of immediately assuming it’s a ‘manufacturing defect’ and pointing fingers let’s just wait and see what concrete information the OP presents to us to show the cause/source of the fire.
 

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When somebody joins and their first message is about a fire and hiring a lawyer it makes me think that they are here to vent their anger and fear and to look for someone to sympathize with them.
It is completely reasonable to join a vehicle forum only when dealing with a serious issue. Especially if the said vehicle is a minivan. A good portion of users here post only about their problems.
 

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It is completely reasonable to join a vehicle forum only when dealing with a serious issue. Especially if the said vehicle is a minivan. A good portion of users here post only about their problems.
I’m not saying it’s unreasonable to do so, I’m saying that the motivation for being here is a lot different than that of most other folks. And probably their motivation to stick around after they’ve finished venting is a lot less.
 
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