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This has happened several times and it has fixed itself upon the next vehicle start prior to this last occurrence which has now lasted 5 days. I will insert a DVD, select Media icon, but it says No Disc at the top of the screen. It's just black. No option appears to select Disc or anything. But the movie will play on the seat-back monitors on it's own and the remotes will continue to work. My children are too young to work the remotes so I need to be able to control the DVD options from the front driver display screen. Any solutions or suggestions?
I tried the "soft reset" provided by ChryslerCares on another thread by pressing the upper right or left corner of the screen for 10-15 seconds, however nothing happens when I do this. I do not want to attempt the Hard Reset for fear that I'll mess something up further without knowing it.
 

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This has happened several times and it has fixed itself upon the next vehicle start prior to this last occurrence which has now lasted 5 days. I will insert a DVD, select Media icon, but it says No Disc at the top of the screen. It's just black. No option appears to select Disc or anything. But the movie will play on the seat-back monitors on it's own and the remotes will continue to work. My children are too young to work the remotes so I need to be able to control the DVD options from the front driver display screen. Any solutions or suggestions?
I tried the "soft reset" provided by ChryslerCares on another thread by pressing the upper right or left corner of the screen for 10-15 seconds, however nothing happens when I do this. I do not want to attempt the Hard Reset for fear that I'll mess something up further without knowing it.
Hi pincuses,
We understand that you are just reaching out to other forum members at this time for advice. However, if you do choose to visit the dealer to have this looked into further, feel free to send us a private message. We would be more than happy to offer our assistance.
Julie
Chrysler Social Care Specialist
 
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