Sorry guys, I don't have the firmware. I would have provided it if I could.Thanks much for this info @m0ebius604. Do you also have firmware to share in dropbox? It seems the update process is fairly simple similar to smart phone firmware update.
I purchased a 2018 PacHy touring L two weeks ago, and got the blank/black screen issue yesterday without any obvious reasons. Follow the F76 trick it's acting normal now. I looked up my VIN in uconnect website but it says no current update available. Apparently uconnect website is not up to date.
My firmware is NA_NN-NC-ER-SBX-19.7.0-20170913-E071. It looks like to be produced in 2017-09-13 which is super outdated. Last week I just had my van fixed the pop noise from speaker when entering the car, since I can reproduce the issue very easily. What's the best way to convince the dealership to work on this Service Bulletin 08-003-19? Just show them the print out? What if they really want you to show them the blank/black screen?
Thanks in advance!
If you missed the OTA update then you’ll have to make an appointment to have it done at the dealership. There’s no way to have it them push the update again that I am aware of.
Make your complaint match several symptoms listed in the bulletin when your making your appointment and bring a printout or have the pdf available to show the advisor when you check in to save the run around.
This should streamline the process.