Did you notice the damage before you took off with the car from the dealer? (i.e. noticed it right away)Update - I got my check engine light issue resolved. But to my frustration, the service folks damaged the front bumper. They are investigating the camera footage to see what happened. I’m worried they may not take responsibility. Will wait until tomorrow. It appears like a sharp object that poked a hole.
please advise what my options are if they don’t agree to fix it.
Did you show them & bring it to their attention right away too?
If so....it should be on them & you should've made a big fuss at that point.
Highly doubtful they'll be checking "camera footage" after the point & you've taken the van and you're back home.
You're going to have to press the service manager to get it fixed though.