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Discussion Starter #1
It looks like the 12v battery has gone out in my hybrid. I can get the car to start with a lithium ion jump starter pack, but it immediately dies again. Do I need to get the battery replaced? Or will it work fine after charging?
 

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It might get better after charging. There have been quite a few reports of bad or dead batteries on hybrids that manifest themselves shortly after purchase. This is especially true if the van has been sitting on the dealer's lot for months without being driven and without them keeping a charge on the hybrid battery. The van is supposed to wake up every 21 days and recharge the 12 volt battery from the hybrid battery, but it won't do this if the hybrid battery is depleted.

Oh, and one other thing. If you charge the hybrid battery using the supplied level 1 charger, it will recharge the 12 volt battery for the duration of the charge. But it stops the charging of the 12 volt battery once the hybrid battery is full.
 

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Discussion Starter #3
Hmm, I charged it the entire night with a level 1 charger. It then died. This was on the lot for a while, so the AGM battery may have gone bad.
 

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Discussion Starter #4
I took it to a dealer and the battery was indeed, dead. They don't have the battery in stock, and it'll take more than 30 days (June 15th) to get an OEM battery.

However, they offered to replace the battery with an aftermarket one with my own money, and told me to check if my original dealer wants to reimburse it. This is honestly unacceptable for a brand new, 2 day old car with less than 150 miles on it.
 

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Two comments

I took it to a dealer and the battery was indeed, dead. They don't have the battery in stock, and it'll take more than 30 days (June 15th) to get an OEM battery.

However, they offered to replace the battery with an aftermarket one with my own money, and told me to check if my original dealer wants to reimburse it. This is honestly unacceptable for a brand new, 2 day old car with less than 150 miles on it.
1. Typical FCA, the dealers do not care about Pacifica customers. The battery is a commonly available part and there is no excuse for not having one. It is absurd that you should have to wait more than a couple of hours for a battery much less 30 days.

2. The OEM battery is junk. Many of us have replaced our OEM batteries with good aftermarket batteries and have been happy. I did. I avoid my dealer and pay for warranty repairs rather than set foot in the thief and idiot infested dealership. I do like my Pacifica...too bad it is not sold by a reputable entity.
 

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Discussion Starter #8
The worst part is, not even a loaner is provided for this. I was told that if there was no service plan on the car, the default warranty does not come with a loaner.
 

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The manual doesn't call out loaner coverage but that is some BS service from your dealer. Absolutely, the battery falls under the 3yr/36k warranty. Go back to your original salesman and force that dealer to make it right - otherwise it'll get represented as such on your survey. That'll wake them up.
 

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I took it to a dealer and the battery was indeed, dead. They don't have the battery in stock, and it'll take more than 30 days (June 15th) to get an OEM battery.

However, they offered to replace the battery with an aftermarket one with my own money, and told me to check if my original dealer wants to reimburse it. This is honestly unacceptable for a brand new, 2 day old car with less than 150 miles on it.
I am sorry to hear about your experience. If you can send me your VIN in a direct message, I'll escalate your inquiry to a case specialist who'll work toward a resolution.

Jasmine
Chrysler Social Care Specialist
 

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Discussion Starter #12
Issue got fixed! The part miraculously became available today. I'm not sure if this was a genuine supply mixup or it was just an attempt by the dealer to upsell me an aftermarket battery. Either way, it appears these are standard BCI Group 48 AGM batteries, which are available at Wal-Mart for $149.
 

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Got the car back. Battery was replaced. However the technician dinged the door and damaged the battery panel. This is a pretty horrible dealership.
Are they going to fix those?

Name the dealer. Others here need to know the poor ones. There are plenty of good ones, too. Let us be picky!
 

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Got the car back. Battery was replaced. However the technician dinged the door and damaged the battery panel. This is a pretty horrible dealership.

OMG. That is a horrible and pathetic service unacceptable from any dealerships. That dealership needs to lose their status as a dealership. They would do fine as a crooked used car sales shop. Don’t ever set foot in that dealership again. Involve chryslercares and state that you want the repairs to be performed by another dealership if you have anything else close by.


Sent from my iPhone using Tapatalk
 

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2. The OEM battery is junk. Many of us have replaced our OEM batteries with good aftermarket batteries and have been happy. I did. I avoid my dealer and pay for warranty repairs rather than set foot in the thief and idiot infested dealership. I do like my Pacifica...too bad it is not sold by a reputable entity.
Not carrying the 12v battery in stock isn't that unusual. To do it properly, a lead-acid battery needs to be dry with the activating agent (sulfuric acid) kept separate until it's needed. And if it's a 'sealed' lead-acid battery, well, it's just going to sit there and discharge.

Given that 12v battery failures are normally rare for typical new vehicles that don't sit on the lot very long before being sold, I really wouldn't expect them to keep them in stock and, frankly, just source them from an outside supplier.

The biggest issue with keeping the smaller 12v battery in stock would be exactly the same as a PacHy sitting on the lot, i.e,, maintaining it properly. Given that many dealerships aren't doing that with the PacHys on the lot, I wouldn't expect their parts departments to be any better at it.
 

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Discussion Starter #17 (Edited)
Dealership was Boardwalk Chrysler, in Redwood City, CA. I'm hoping someone gets back to me.

I'm less concerned about the replacement taking a day, I'm more concerned about the fact that the ETA given was a month, unless I paid $340 out of my own pocket for an aftermarket part, the damage, and the fact that no loaner was offered.

Follow up: I was told to bring the car back so they could "take a look" at the damage.
 

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These are AGM batteries with a long shelf life. With the frequency of failure that is well known, it seems reasonable to me that a dealer would have at least one in stock at all times.
 

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These are AGM batteries with a long shelf life. With the frequency of failure that is well known, it seems reasonable to me that a dealer would have at least one in stock at all times.
Is the OEM 12v an AGM? It wouldn't have surprised me to learn that FCA cheaped-out and used some crap SLA battery, instead. It would go a long way to explaining why the failure rate is so high.
 

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Hah, that's pretty funny - That broken receptacle in the rear panel there could be a photo from my own vehicle, also straight from the dealership. It must be a weak spot in the design.
 
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