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Discussion Starter #1
We purchased a new 2018 Pacifica Hybrid Limited with almost all options at the end of December. Two weeks later an engine trouble light came on. We took it back to the dealer and it took them over a week to get back to us. Apparently it required a consultation with Chrysler engineering and we were told that a transformer(?) needed to be replaced but the part was not available. I called Chrysler customer service and was given a case number. I was told I would be called back the next day but no one has called back as promised. It has now been approximately 2 months since the warning light came on and we still don't have any word as to the status of our brand new Pacifica Hybrid that has spent most of its early life in a shop. Has anyone else heard of such an electrical problem? If so how was it dealt with?
 

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We purchased a new 2018 Pacifica Hybrid Limited with almost all options at the end of December. Two weeks later an engine trouble light came on. We took it back to the dealer and it took them over a week to get back to us. Apparently it required a consultation with Chrysler engineering and we were told that a transformer(?) needed to be replaced but the part was not available. I called Chrysler customer service and was given a case number. I was told I would be called back the next day but no one has called back as promised. It has now been approximately 2 months since the warning light came on and we still don't have any word as to the status of our brand new Pacifica Hybrid that has spent most of its early life in a shop. Has anyone else heard of such an electrical problem? If so how was it dealt with?
It's time to look into the lemon lawas in your jurisdiction my friend.
 

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Reading this thread made me sad. My daughter calls Petunia, our PacHy Limited, a robot car with the auto doors and all the other features.
 

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I certainly would kick it much further up the food chain. 2 months without any word on progress is beyond ridiculous. I would make sure that Chrysler is aware of the way you're being treated.
 

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Cant lemon a car because a part is either on backorder or limited stock . Did they provide you with a loaner pachy? . If mine was in shop and they have me transportation to drive I rather put miles on theirs than mine .. lol.. look at the big picture , I’m sure FCa will remedy the problem , at least they know what the fix is .
 

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Cant lemon a car because a part is either on backorder or limited stock . Did they provide you with a loaner pachy? . If mine was in shop and they have me transportation to drive I rather put miles on theirs than mine .. lol.. look at the big picture , I’m sure FCa will remedy the problem , at least they know what the fix is .
Lemon laws vary from state to state (and province to province?). Can you point to where you read that backordered parts can't be the basis for a lemon law claim?
 

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We purchased a new 2018 Pacifica Hybrid Limited with almost all options at the end of December. Two weeks later an engine trouble light came on. We took it back to the dealer and it took them over a week to get back to us. Apparently it required a consultation with Chrysler engineering and we were told that a transformer(?) needed to be replaced but the part was not available. I called Chrysler customer service and was given a case number. I was told I would be called back the next day but no one has called back as promised. It has now been approximately 2 months since the warning light came on and we still don't have any word as to the status of our brand new Pacifica Hybrid that has spent most of its early life in a shop. Has anyone else heard of such an electrical problem? If so how was it dealt with?
Hi hshadid,
We deeply apologize that you never heard from your case manager. If you would like assistance regarding this, please send us a private message with your VIN and we will gladly look into this for you.
Alex
Chrysler Social Care Specialist
 

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Discussion Starter #11
Dear stop-eject, Thank You! You are obviously better informed than I was and your recall is pretty good. It looks like the PIM is manufactured in Italy !
 

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Discussion Starter #12
Dear Alex at ChryslerCares,

I have yet to hear from anyone at Chrysler via a case manager. Is there anyone else I can call? I have done a bit more research and it turns out that Chrysler had a recall on the Power Inverter Module in 2017 and 2018 - Safety Recall T34/NHTSA 17-371 and the recall bulletins stated that the PIM would need to be replaced if the vehicle had less than 700 miles on it which ours did. I am not sure how this particular vehicle that was delivered December 28, 2018 missed that recall which included all PacHys from pre-orders through assembly line to vehicles in delivery, vehicles on dealer lots and delivered vehicles.

Interestingly having a significant defect only 12 days following delivery and the fact that it has taken over 30 business days and counting without a fix may qualify it as a “lemon” under lemon laws :( - See earlier posts in this thread.

Who can I contact at Chrysler to work out a reasonable solution to this unfortunate problem? We are now starting our third month since the engine light came on and we have not had the use of our brand new PacHy Limited minivan since Returning it to the dealer. In the meanwhile we continue to make our monthly payments!!

It appears that the problem may have been corrected in the 2019 model. I wonder if we can work out a plan with FCA to rectify the problem. Apparently the PIM is made in Italy and if so my wife and I are willing to go pick up the part this next week :) If that is not an option, I believe there are a few other reasonable time tested options based on history of similar problems in the automotive industry.

Thank You Kindly,

Hshadid
 

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Dear Alex at ChryslerCares,

I have yet to hear from anyone at Chrysler via a case manager. Is there anyone else I can call? I have done a bit more research and it turns out that Chrysler had a recall on the Power Inverter Module in 2017 and 2018 - Safety Recall T34/NHTSA 17-371 and the recall bulletins stated that the PIM would need to be replaced if the vehicle had less than 700 miles on it which ours did. I am not sure how this particular vehicle that was delivered December 28, 2018 missed that recall which included all PacHys from pre-orders through assembly line to vehicles in delivery, vehicles on dealer lots and delivered vehicles.

Interestingly having a significant defect only 12 days following delivery and the fact that it has taken over 30 business days and counting without a fix may qualify it as a “lemon” under lemon laws :( - See earlier posts in this thread.

Who can I contact at Chrysler to work out a reasonable solution to this unfortunate problem? We are now starting our third month since the engine light came on and we have not had the use of our brand new PacHy Limited minivan since Returning it to the dealer. In the meanwhile we continue to make our monthly payments!!

It appears that the problem may have been corrected in the 2019 model. I wonder if we can work out a plan with FCA to rectify the problem. Apparently the PIM is made in Italy and if so my wife and I are willing to go pick up the part this next week :) If that is not an option, I believe there are a few other reasonable time tested options based on history of similar problems in the automotive industry.

Thank You Kindly,
Hshadid
To private message @ChryslerCares, click on the red letters and you should be able to send a message. Someone @ChryslerCares might see this message since I put a few mentions of them in it. If you haven't already tried to message @ChryslerCares it might be good to try. They will need your van's VIN (vehicle id number) in the private message. Don't put the VIN in a post. I don't know anything about fixing your van's problem. I'm just trying to help you to connect with them. Hope it helps.
 

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Dear Alex at ChryslerCares,

I have yet to hear from anyone at Chrysler via a case manager. Is there anyone else I can call? I have done a bit more research and it turns out that Chrysler had a recall on the Power Inverter Module in 2017 and 2018 - Safety Recall T34/NHTSA 17-371 and the recall bulletins stated that the PIM would need to be replaced if the vehicle had less than 700 miles on it which ours did. I am not sure how this particular vehicle that was delivered December 28, 2018 missed that recall which included all PacHys from pre-orders through assembly line to vehicles in delivery, vehicles on dealer lots and delivered vehicles.

Interestingly having a significant defect only 12 days following delivery and the fact that it has taken over 30 business days and counting without a fix may qualify it as a “lemon” under lemon laws :( - See earlier posts in this thread.

Who can I contact at Chrysler to work out a reasonable solution to this unfortunate problem? We are now starting our third month since the engine light came on and we have not had the use of our brand new PacHy Limited minivan since Returning it to the dealer. In the meanwhile we continue to make our monthly payments!!

It appears that the problem may have been corrected in the 2019 model. I wonder if we can work out a plan with FCA to rectify the problem. Apparently the PIM is made in Italy and if so my wife and I are willing to go pick up the part this next week :) If that is not an option, I believe there are a few other reasonable time tested options based on history of similar problems in the automotive industry.

Thank You Kindly,

Hshadid
Hi Hshadid,
We are sorry to hear you about this ongoing concern. However, the recall you are referring to only applies to vehicles with a build date between 10/12/2016 and 6/21/2017. Your build date is 4/5/2018 so this recall does not apply to you. If you would like any further assistance, please send us a PM!
Alex
Chrysler Social Care Specialist
 
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