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We purchased a 2018 Pacifica S (Touring L) in May and have had quite a few issues with it. I am curious if others have had similar issues with theirs. Some I consider major issues that needed immediate attention and others are issues that Chrysler should keep in mind for future improvements. We loved the 09 Caravan that this replaced and I really love the power and mpg that the Pacifica has, but my wife has already started looking at used Odysseys because of the issues we have had.

- Heater core leaking: Just had it replaced over thanksgiving. It was at the dealership 3 times because we could smell it when the heat was on and I noticed a consistent drop in the coolant level. Each time they said they couldn't find any leak or smell anything. In fact, one technician insisted it was the air freshener (we have a portable diffuser that only works when it is plugged into the usb port, it was never plugged in when we took it in). We were getting nowhere until I was able to have the service manager come out. We didn't even need to drive it, just started the van and turned the heat on. As soon as the heat hit your face, you could smell it. I have an appointment this Friday the 14th because even after the replacement, we still smell coolant, definitely not as strong, but it is still there. I have read a couple of other instances of this happening

- ESS leaving my wife momentarily stranded twice. Both times at an intersection and she was not able to do anything except wait for wait for the van to stop freaking out so she could put it in park and restart it. Each time was less than 5 minutes, but it is a scary ordeal with this being the primary family vehicle. Dealer ran codes, but was not able to find anything. I have not been happy with how "seemless" this is supposed to be to the driver. I have to purposefully delay pressing the accelerator while I wait for it to kick on or slightly let off the brake so it restarts. If I don't, I am already at 1/4 throttle and tire spinning ensues. With it turned off, I accelerate perfectly smoothly, just a second sooner.

- Windshield stress crack. I was changing the oil this weekend (just before 10,000 miles). It was mid-low thirties out and I was doing it in front of but outside of my garage since it is always full of some other project. I jacked up the driver side at the correct jacking point using the factory jack. The entire weight was on the jack, but I did have a jackstand under the a-arm just in case. During the change, I kept hearing a pop/crack sound (maybe 5-6 times) and I kept checking the jack to make sure it was secure. When I was finished and I go to start it up, I noticed a crack coming from the driver side cowl and heading to the passenger side. Since then, it has completely extended to the passenger side cowl. There was no crack at all when I pulled it in the driveway and I have checked and I can find no signs of impact. I am meticulous about this van since it is the most expensive one we have ever purchased and I intended to keep it for 10 years. I notice every change. I double check the doors after someone parks too close to me as I fear door dents. I was able to find two other instances of a stress crack as well.

- Drivetrain "Click" noise: I wouldn't quote call it a clunk, but it seems like drivetrain slack. If you accelerate up to 30-40mph then coast for a few seconds, then accelerate again, you will hear a click that sound like it is coming from the drivers front. No issues with shifting or anything, but my driving style has not changed since new, but this noise was not present when new.

- Power sliding doors don't always close the first time, maybe one in 20 times. They close half way and then open again and you have to hit the button again to close them. Not NEAR as bad as the 2009 Caravan, but still not something I expect from a van with 10,000 miles.

- Dash buttons stick when it is really cold out. The time I really noticed it, the outside temp read 18 deg F. If I don't remote start it, but get right in, the dash buttons for heat/cold stick. They come up a second later, but it is somewhat annoying. I would use the touch screen, but it seems to delay turning on as well when it is cold out too.

- I don't mind the shifter being a rotary dial vs mechanical linkage, but it never responds near as fast as past vehicles. When backing out and then placing it in "D" I have to remind myself to wait until I feel it shift into gear. It takes longer than I feel is appropriate.

Maybe I am just very nitpicky with the last couple of items, but these vans are not cheap! I don't expect super luxury or extra fancy options, just that the ones included work to my expectations.
 

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I purchased a 2018 Pacifica S (Touring L) in June 2019, used but only had 28,000 miles on it. I am currently having several issues all at once. My start stop is not working...and I also hear the clicking noise when I accelerate up to 30-40mph then coast for a few seconds ...I have issue with cruise control as well.....today a new issue. I went to move my power driver seat back and only one side of the seat wants to move and it's making a terrible sound...so now currently my husband can not drive the van because the seat will not move..
 

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I purchased a 2018 Pacifica S (Touring L) in June 2019, used but only had 28,000 miles on it. I am currently having several issues all at once. My start stop is not working...and I also hear the clicking noise when I accelerate up to 30-40mph then coast for a few seconds ...I have issue with cruise control as well.....today a new issue. I went to move my power driver seat back and only one side of the seat wants to move and it's making a terrible sound...so now currently my husband can not drive the van because the seat will not move..
Hi Pena304,

We are very sorry to hear of your concerns! If you are unable to receive more feedback from here, please feel free to follow up via private message as we would be happy to see how we can assist further from our end.

Alex
Chrysler Cares
 

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I purchased a 2018 Chrysler Pacifica in January 9, 2018. Before the year was up the Start / Stop had stopped working. In February of thai year the vehicle wouldn’t start and my husband stated that it appeared to be the battery. A barely two years old battery and it wouldn’t work. We called for Roadside who came out and charged the battery. We proceed to go to go to Advanced Auto to purchase a battery after calling the Dealership to say what the vehicle was doing and they seemed to be unconcerned and that I would have to bring it into the shop to have them to look at it. Well while at Advanced Auto they try to put the battery in and failed at the attempt and stating that they could get the other battery out. After that it was boosted again and it started up and we drove home since it was so late and the dealership had closed. My husband put an overnight charger on it and it stayed charged until two days ago. We once again called Roadside using up our Triple A visits on a two years old vehicle. I like to buy new vehicles to keep me from being on the road breaking down without my husband, now I have found out that even a new vehicle will leave you stranded and that you are still paying on and months to go before it’s paid off. After arriving at the Dealership and they put the diagnostic on it, they tell me that it is not the main battery and that it is the small battery, the Auxillary battery and that it was draining the other battery. It took 24 hour so before I got it back because they did not have the battery in stock and they had to get it in. I was told that the Auxillary battery would cost $278.00, which cost more than the main battery of $220.00 (how main could this battery be, if allowing this battery to drain it like that). They also charge for labor which puts the bill at $446.96. The SALESperson don’t tell you all of this when you purchase a NEW VEHICLE, they only qanat s am SALE. I REALLY DON’T THINK THAT IT IS FAIR TO BUY NEW VEHICLES THAT ONLY LAST A YEAR OR TWO AND YOU STILL OWE MONEY ON IT. THE MANUFACTORY WARRANT SHOULD BE MORE THAN 30,000 Miles on these new cars these days. I’ve been a CHRYSLER OWNER FOR years and have enjoyed driving and owning them and has defending them over the years. SOMETHING should really be done about new Chrysler vehicle, also the service is not what it used to be. I was just in for an Oil change in on March 6, 2020 and they stated everything was good except the Fuel Injector and the brakes later on, but okay for that day. That day I paid $359.93 for work.
 

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We purchased a 2018 Pacifica S (Touring L) in May and have had quite a few issues with it. I am curious if others have had similar issues with theirs. Some I consider major issues that needed immediate attention and others are issues that Chrysler should keep in mind for future improvements. We loved the 09 Caravan that this replaced and I really love the power and mpg that the Pacifica has, but my wife has already started looking at used Odysseys because of the issues we have had.

- Heater core leaking: Just had it replaced over thanksgiving. It was at the dealership 3 times because we could smell it when the heat was on and I noticed a consistent drop in the coolant level. Each time they said they couldn't find any leak or smell anything. In fact, one technician insisted it was the air freshener (we have a portable diffuser that only works when it is plugged into the usb port, it was never plugged in when we took it in). We were getting nowhere until I was able to have the service manager come out. We didn't even need to drive it, just started the van and turned the heat on. As soon as the heat hit your face, you could smell it. I have an appointment this Friday the 14th because even after the replacement, we still smell coolant, definitely not as strong, but it is still there. I have read a couple of other instances of this happening

- ESS leaving my wife momentarily stranded twice. Both times at an intersection and she was not able to do anything except wait for wait for the van to stop freaking out so she could put it in park and restart it. Each time was less than 5 minutes, but it is a scary ordeal with this being the primary family vehicle. Dealer ran codes, but was not able to find anything. I have not been happy with how "seemless" this is supposed to be to the driver. I have to purposefully delay pressing the accelerator while I wait for it to kick on or slightly let off the brake so it restarts. If I don't, I am already at 1/4 throttle and tire spinning ensues. With it turned off, I accelerate perfectly smoothly, just a second sooner.

- Windshield stress crack. I was changing the oil this weekend (just before 10,000 miles). It was mid-low thirties out and I was doing it in front of but outside of my garage since it is always full of some other project. I jacked up the driver side at the correct jacking point using the factory jack. The entire weight was on the jack, but I did have a jackstand under the a-arm just in case. During the change, I kept hearing a pop/crack sound (maybe 5-6 times) and I kept checking the jack to make sure it was secure. When I was finished and I go to start it up, I noticed a crack coming from the driver side cowl and heading to the passenger side. Since then, it has completely extended to the passenger side cowl. There was no crack at all when I pulled it in the driveway and I have checked and I can find no signs of impact. I am meticulous about this van since it is the most expensive one we have ever purchased and I intended to keep it for 10 years. I notice every change. I double check the doors after someone parks too close to me as I fear door dents. I was able to find two other instances of a stress crack as well.

- Drivetrain "Click" noise: I wouldn't quote call it a clunk, but it seems like drivetrain slack. If you accelerate up to 30-40mph then coast for a few seconds, then accelerate again, you will hear a click that sound like it is coming from the drivers front. No issues with shifting or anything, but my driving style has not changed since new, but this noise was not present when new.

- Power sliding doors don't always close the first time, maybe one in 20 times. They close half way and then open again and you have to hit the button again to close them. Not NEAR as bad as the 2009 Caravan, but still not something I expect from a van with 10,000 miles.

- Dash buttons stick when it is really cold out. The time I really noticed it, the outside temp read 18 deg F. If I don't remote start it, but get right in, the dash buttons for heat/cold stick. They come up a second later, but it is somewhat annoying. I would use the touch screen, but it seems to delay turning on as well when it is cold out too.

- I don't mind the shifter being a rotary dial vs mechanical linkage, but it never responds near as fast as past vehicles. When backing out and then placing it in "D" I have to remind myself to wait until I feel it shift into gear. It takes longer than I feel is appropriate.

Maybe I am just very nitpicky with the last couple of items, but these vans are not cheap! I don't expect super luxury or extra fancy options, just that the ones included work to my expectations.
Sounds Like all Valid things to me.
 

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I purchased a 2018 Chrysler Pacifica in January 9, 2018. Before the year was up the Start / Stop had stopped working. In February of thai year the vehicle wouldn’t start and my husband stated that it appeared to be the battery. A barely two years old battery and it wouldn’t work. We called for Roadside who came out and charged the battery. We proceed to go to go to Advanced Auto to purchase a battery after calling the Dealership to say what the vehicle was doing and they seemed to be unconcerned and that I would have to bring it into the shop to have them to look at it.
You need to contact Chrysler about this I just had both of my batteries replaced under warranty when the Aux battery was deemed bad. Apparently it damaged the main battery so after days of testing, the tech driving it home and conferencing with Chrysler, they replaced both batteries under warranty and, I recall the IBS.

You should message Chrisler Cares here in the forum and get them involved. I agree with Wizard 1931. You should not have to pay. By the way, my van is a 2018 built in March of 2018, that same age as yours.
 

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[emphasis added]
I purchased a 2018 Chrysler Pacifica in January 9, 2018. Before the year was up the Start / Stop had stopped working. In February of thai year the vehicle wouldn’t start and my husband stated that it appeared to be the battery.........

THE MANUFACTORY WARRANT SHOULD BE MORE THAN 30,000 Miles on these new cars these days. I’ve been a CHRYSLER OWNER FOR years and have enjoyed driving and owning them and has defending them over the years. SOMETHING should really be done about new Chrysler vehicle, also the service is not what it used to be. I was just in for an Oil change in on March 6, 2020 and they stated everything was good except the Fuel Injector and the brakes later on, but okay for that day. That day I paid $359.93 for work.
Are we correct in believing you have less than 36K miles and are the original owner?

The new car/original owner warranty is 36 months / 36,000 miles (not 30,000). The battery is definitely under warranty and IMO you should go to Chrysler Cares to force a refund unless Advance Auto really messed up the system and/or you installed a non-MOPAR battery. If you read other threads you will see a trend that a bad ESS battery can pull down the main battery, and that once these batteries get drained, they often never recover their full performance.

And yeah, ESS is a pain in the butt and a fragile system from my point of view. Our 2017 did not have it, and now on our 2020 we turn it off when we get in (or the first time it activates if we forget.) Just not worth the fractional MPG gain that Chrysler installed to meet national standards (which is why you can't turn it off permanently.)

On the oil change visit, WRT to the fuel injectors, what was the issue? Back when I had a T & C with some significant mileage and I was not happy with the mpg, the dealership convinced me to do a fuel system cleaning (first & last I fell for that.) But if there was mechanical issue, again, under 36K you are under warranty. And around here, there are always Mopar coupons for full synthetic oil change well under $100.
 
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